Customer Care Specialist

8 months ago


Richmond, Canada OmniSolu Technology Inc. Full time

Airswift was built around a single objective: creating a payment infrastructure native to Web3.0, that empowers businesses to expand their digital currency acceptance, and that lets digital asset holders make frictionless purchases. Tomorrow’s prosperous digital world will be powered by these Airswift virtual payment solutions.

Find out more at _**airswift.io**_

As we continue to expand our operations, we are seeking an energetic team player, who is interested in Web3.0 and Crypto.

**Responsibilities**:

- **Sales Support**_
- Serve as the primary point of contact for assigned clients, understanding their unique needs, and providing personalized support and guidance.
- Responsible for new clients’ on-boarding process, including registration, account setup and other steps.
- Build and maintain long-term relationships with clients through regular communication, proactive outreach, and timely resolution of inquiries and issues.
- **Operations Support**_
- Provide training and guidance to clients on how to effectively utilize our digital asset management platform, including conducting demonstrations and delivering training sessions as needed.
- Ensure compliance with industry regulations and internal policies, providing guidance to clients on best practices for data security and regulatory compliance.
- Stay up-to-date on industry trends, market developments, and competitor offerings to inform strategic decision-making and enhance client satisfaction.
- **Project Support**_
- Collaborate with cross-functional teams including product development and technical support to address client needs and deliver solutions that meet their requirements.

**Requirements**:

- Bachelor's degree in Business Administration, Finance, or a related field.
- Preferred to have worked in a financial institution, preferably in account management, customer service, or a related role.
- Proficiency in Mandarin (spoken and written) is mandatory, with the ability to effectively communicate with and support Mandarin-speaking clients.
- Strong attention to detail and organizational skills, with the ability to manage multiple tasks and prioritize effectively.
- Patience and empathy in dealing with client inquiries and issues, with a commitment to delivering exceptional service.
- Exceptional communication and interpersonal skills, with the ability to effectively engage with clients at all levels of the organization.
- Familiarity with digital asset management concepts, technologies, and industry trends is a plus.

**Job Types**: Full-time, Permanent

Pay: From $45,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Commission pay

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Sales support: 1 year (required)
- Customer service: 1 year (required)
- Administrative: 1 year (required)

**Language**:

- Mandarin (required)

Work Location: In person


  • Customer Service

    2 weeks ago


    Richmond Hill, Canada Window Door Specialist Full time

    Located in Richmond Hill, Ontario; The Window and Door Specialist have been providing top quality windows and doors in the GTA for over 35 years. The Window & Door Specialist’s core values are “Honesty, Integrity, and Trust”. As a member of our team you will exemplify those values while providing top notch product knowledge and customer service to...


  • Richmond, British Columbia, Canada Just Like Family Home Care Full time

    At Just Like Family Home Care, we pride ourselves on delivering high-quality care in the comfort of our clients' own homes. As a Home Care Support Specialist, you will play a vital role in ensuring our clients receive the best possible care and support.About UsWe are a local Canadian home care provider with locations throughout the lower mainland. Our...

  • Pet Care Specialist

    1 month ago


    Richmond, Canada Pathfinder Pet Care and Dog Ranch Full time

    **Overview** As a Pet Care Specialist, you will play a vital role in ensuring the safety and well-being of pets in our care. This position requires a genuine love for animals and a strong desire to learn best practices when it comes to pet boarding and daycare as you'll be a part of the day-to-day Dog Ranch operations. We often work with dogs that are...

  • Nail Care Specialist

    3 months ago


    Richmond, British Columbia, Canada beBee Professionals Full time $30,000 - $45,000

    We are seeking a skilled Nail Care Specialist to provide professional manicures, pedicures, and nail enhancements at our beauty salon in Richmond, Canada. The ideal candidate will have certification in Nail Care or Cosmetology and previous experience as a nail care technician. Responsibilities include performing manicures, pedicures, and nail treatments,...

  • Nail Care Specialist

    4 weeks ago


    Richmond, British Columbia, Canada beBee Professionals Full time $30,000 - $45,000

    Job OverviewWe are seeking a skilled Nail Care Specialist to join our team at beBee Professionals in Richmond, Canada.This role involves providing exceptional manicures, pedicures, and nail enhancements to clients while delivering outstanding customer service.


  • Richmond, Canada Paragon Tea Room Full time

    Are you passionate about delivering exceptional customer experiences and working in a dynamic, fast-paced environment? Join our team at Paragon Tea Room, where we combine tradition with innovation to create an elevated tea experience. As a **Customer Service Specialist**, you will play a crucial role in ensuring every customer interaction reflects our...


  • Richmond, Canada OmniSolu Technology Inc. Full time

    We are the new standard for decentralized payments. Combining proprietary technology, robust partnership, and a real smart contract governed liquidity pool, we are bringing a revolutionary protocol to alleviate the pains of conventional crypto payments. As we continue to expand our operations, we are seeking an energetic team player, who is interested in...

  • Nail Care Specialist

    3 months ago


    Richmond Hill, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    We are seeking a skilled Nail Care Specialist to provide professional manicures, pedicures, and nail enhancements to our clients at beBee Professionals in Richmond Hill, Canada.Key Responsibilities:Perform high-quality manicures, pedicures, and nail treatments, including gel and acrylic applications.Maintain a clean and sanitized workstation and tools to...


  • Richmond Hill, Canada BookJane Full time

    The purpose of this role is to be responsible for the overall client success and satisfaction with the services from BookJane and the growth of our existing clients. **The Customer Success Specialist, through regular and professional engagement with all facility levels of our clients, ensures that our clients are achieving the desired results from the...


  • Richmond, British Columbia, Canada Bayshore HealthCare Full time

    Become a Pediatric Care Specialist at Bayshore HealthCare, where you will have the opportunity to profoundly affect the lives of pediatric patients and their families.">Our team is dedicated to delivering high-quality, compassionate care that makes a tangible difference in people's lives. As a Pediatric Care Specialist, you will work closely with families to...


  • Richmond Hill, Canada Biolitec Biomedical Technology Canada Ltd. Full time

    Our recently opened Canadian Sales Office location in Richmond Hill, ON is currently looking to add a Customer Care Specialist to add to our sales team. If you are a self starter, motivated individual who seek growth, this maybe a role for you. You will Report to Markus. **Responsibilities**: - Support Sales Managers with administrative duties, updating...

  • Release Specialist

    3 months ago


    Richmond, Canada Speed Jet Supply Chain Solution Full time

    **Company Overview**: **Responsibilities**: Provide related customs service to clients and carriers, including tracing/tracking shipments, verifying charges, issuing cheque requests. - Responsible for imaging/scanning files through the Document Management tool and moving files to appropriate folder. - Process shipments using SWI Single Window Initiative with...


  • Richmond, British Columbia, Canada TERRA NOVA VILLAGE ENTERPRISES INC. Full time

    At Terra Nova Village Enterprises Inc., we are seeking a skilled Animal Health Care Specialist to join our team. This is an exciting opportunity to work in a dynamic environment where you will be responsible for providing high-quality animal care and support services.Job OverviewThe Animal Health Care Specialist will be responsible for assisting...


  • Richmond Hill, Canada Window Door Specialist Full time

    Located in Richmond Hill, Ontario; The Window and Door Specialist have been providing top quality windows and doors in the GTA for over 35 years. The Window & Door Specialist’s core values are “Honesty, Integrity, and Trust”. As a member of our team you will exemplify those values in the Project Coordinator role. In this role you will be responsible...


  • Richmond, British Columbia, Canada Private Home Care Full time

    At Private Home Care, we are seeking a compassionate Family Support Specialist to join our team. As a key member of our care staff, you will be responsible for providing high-quality support and care to our clients in their own homes.About the RoleThe ideal candidate will have excellent communication skills, be physically able to perform tasks that require...


  • Richmond, British Columbia, Canada Vancouver Coastal Health Full time

    Vancouver Coastal Health is seeking a skilled Physician Specialist to provide primary care in our Shellbridge Family Health Clinic.As a Physician Specialist, you will be responsible for providing comprehensive medical care to patients, including prevention, prenatal care, acute illness, chronic disease management, and mental health support. You will work in...


  • Richmond, British Columbia, Canada FirstService Residential Full time

    At First Service Residential, we transform the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a...


  • Richmond, British Columbia, Canada Just Like Family Home Care Full time

    About the RoleWe are seeking a compassionate and reliable Housekeeper/Cleaner to join our team at Just Like Family Home Care. As a key member of our team, you will be responsible for providing high-quality care to our clients in their own homes.Responsibilities">Light housekeeping duties, including cleaning and organizing client spaces;">Assisting with meal...


  • Richmond, British Columbia, Canada CEVA Logistics Full time

    Job Description:We are seeking a skilled Customer Growth Specialist to join our team at CEVA Logistics. As a key member of our sales team, you will be responsible for generating profitable revenue growth through effective marketing and sales strategies.


  • Richmond, Canada The Open Door Group Full time

    **Open Door Group (ODG), a trailblazing non-profit organization serving communities across Canada, is looking for a Customized Employment Specialist to join our team!** **Salary**: $31.56 per hour, Grid 34, Step 2 **Status**:Full-Time, Permanent **Hours of Work**: 36 Hours per week **Location**: WorkBC Richmond-Granville Avenue **Your Role**: As a...