Customer Care Associate

3 months ago


Richmond, Canada Teldon Full time

Teldon Media Group (Teldon) was established in 1969 in Vancouver, BC. Teldon's history is firmly rooted in the production of personalized promotional wall calendars. With 50 years of industry-leading expertise, Teldon works with businesses and individuals throughout North America to create a wide selection of personalized, innovative, and attractive marketing products, including an award-winning line of wall calendars featuring the trademarked PowerView® Window advertising area.

**About the Role**

We are currently looking for an experienced **Customer Care Associate** to join our team.

Reporting to the Customer Care Manager, the **Customer Care Associate** is a primary point of contact for clients. This role is responsible for verifying order details, addressing customer inquiries, and resolving any issues and concerns. The Customer Care Associate strives to provide an exceptional customer experience for all Teldon clients.
- This is an in-office position located at our head office in Richmond, BC._

**What We Offer**:

- A competitive compensation package
- Extended benefits package from day one - including medical, dental, and paramedical coverage
- Annual Health Spending Account
- Employer matching RRSP program
- 3 weeks of vacation per year to start
- Monday to Friday schedule
- Onsite gym and access to a personal trainer
- Free onsite parking
- A vibrant company culture and lively office environment that values both work and play
- Internal training to support your career growth and enhance your skills

**Duties and Responsibilities**:

- Handle inbound and outbound client calls, verifying order information, guiding clients on completing orders, confirming shipping details, collecting payments, and completing upselling of products
- Build rapport with customers by actively listening, asking questions, and offering appropriate solutions
- Utilize CRM program to update order information, add customer notes and records, process payments, and issue refunds/vouchers
- Address escalated calls and resolve customer issues/complaints using sound judgment and best customer service practices
- Manage special corporate account programs as assigned from start to completion
- Work closely with internal departments to ensure customer orders and deliveries are processed accurately and efficiently
- Assist with the mail service and order fulfillment process by organizing client lists, providing quotes to clients, and scheduling orders
- Handle any shipping and order damage claims with mail vendors
- Keep up to date with product knowledge and promotions
- Perform related duties as assigned and required

**Required Skills and Experience**:

- 2+ years of experience in a phone-based customer service role
- Proven dedication to delivering excellent customer service
- Excellent communication skills with a strong command of verbal and written English
- Fluency in French is a strong asset
- Advanced proficiency in Microsoft Suite, especially in Excel
- Previous experience using Salesforce is an asset
- Upbeat attitude with energetic and articulate phone presentation
- Excellent time management skills and high attention to detail
- Ability to work independently and in a team environment

Pay: From $50,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Richmond, BC V6V 3C8: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What are your salary expectations?

**Experience**:

- call center: 2 years (preferred)

Work Location: In person



  • Richmond, Canada Teldon Full time

    Teldon Media Group (Teldon) was established in 1969 in Vancouver, BC. Teldon's history is firmly rooted in the production of personalized promotional wall calendars. With 50 years of industry-leading expertise, Teldon works with businesses and individuals throughout North America to create a wide selection of personalized, innovative, and attractive...


  • Richmond, Canada ADVANTAGE BOX COMPANY LIMITED Full time

    **Advantage Box, based in Richmond, BC,** is a leading manufacturer and distributor of boxes, supplies, and equipment to the moving, restoration, and self-storage industries across Canada. Advantage Box is an exciting place to work! We're fast paced, entrepreneurial, and made up of a team of people who are all pulling in the same direction. Advantage Box is...


  • Richmond, Canada Pedalheads Bike Camps Inc. Full time

    Job Posting: Customer Care Associate - Swim Richmond **Who We Are** Pedalheads is a fast-growing leader in children's programming, offering high-quality bike, trail, and swim lessons across North America. Our mission is simple: we inspire kids to believe in themselves. **Why You’ll Love Working at Pedalheads** **Growth** With over 250 locations in 40+...


  • Richmond, Canada Walmart Canada Full time

    **Position Summary... **:Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer...


  • Richmond, British Columbia, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a skilled Customer Service Associate to join our team at beBee Professionals in Richmond. As a Customer Service Associate, you will be responsible for taking customer orders, preparing food items, and ensuring excellent customer service at our food counter.Key Responsibilities:Taking customer orders and preparing food items according to...


  • Richmond, Canada RETO Canada Development Society Full time

    RETO Canada Development Society is a non-profit organization dedicated to community development and support initiatives. We are currently seeking a proactive and empathetic Inbound Customer Support Associate to join our team. If you are passionate about making a positive impact and providing excellent service, we invite you to...

  • Supply Chain Associate

    6 months ago


    Richmond Hill, Canada Fresenius Medical Care Canada Full time

    Fresenius Medical Care is the world's largest integrated provider of dialysis products and services. As a vertically integrated company, we provide a complete solution for patients with chronic kidney failure and their caregivers, from research and development to manufacturing our dialysis products to providing complete therapy options within our own...


  • Richmond, Canada TD Bank Full time

    **Customer Experience Associate**: - 416956BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 1505-4777 McClelland Road **Employment Type** - Regular **City** - Richmond **Time Type** - Part Time **Province/State** - British Columbia **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department...


  • Richmond, Canada TD Bank Full time

    **Customer Experience Associate**: - 418416BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 5991 #3 Road **Employment Type** - Regular **City** - Richmond **Time Type** - Part Time **Province/State** - British Columbia **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department Overview** At TD...


  • Richmond, British Columbia, Canada Wales Home Full time

    Job DescriptionWe are seeking a skilled Customer Service Associate to join our team at Wales Home.Key Responsibilities:Provide exceptional customer service in a fast-paced environmentClean and sanitize kitchen equipment, utensils, and dishesOperate dishwashers and wash dishes by handRestock supplies and maintain a clean and organized kitchen areaServe...


  • Richmond, British Columbia, Canada Spicers Canada ULC Full time

    About Spicers Canada ULCAs a leading distributor of commercial print and business papers, specialty products, graphic solutions, sign & display equipment and materials, and packaging and facility supplies and equipment, Spicers Canada ULC is committed to delivering exceptional customer service.We are currently looking for a full-time Sales and Customer...


  • Richmond, Canada bioLytical Full time

    **bioLytical** is hiring a committed, knowledgeable Customer Support Associate to conduct investigations for performance related customers complaints. Reporting to the Manager, Technical Support the Associate is responsible for providing customer service and product support to the customer. This role requires the ability to analyze complex technical and...

  • Customer Care Manager

    6 months ago


    Richmond, Canada BOMBAY HAIR Full time

    Bombay Hair is a fast growing e-commerce company, we specialize in hair extensions, hair styling tools, accessories, and hair care. Since 2013, Bombay Hair has continued to grow as a leading hair extension brand within Canada and the USA. With this growth, we want to take our customer experience to the next level! **The Role**: Our Customer Care Team is...


  • Richmond, British Columbia, Canada JOHN'S PAN PIZZA Full time

    About UsAt JOHN'S PAN PIZZA, we pride ourselves on delivering exceptional customer experiences. As a Customer Service Associate, you will play a vital role in ensuring our customers receive top-notch service with every interaction.Job SummaryWe are seeking an experienced and friendly Customer Service Associate to join our team. This individual will be...


  • Richmond Hill, Canada Walmart Canada Full time

    **Position Summary... **:Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer...


  • Richmond Hill, Canada Johnson Controls Full time

    **Unleash your potential with the Johnson Controls team!**: As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. **Join our winning team and pave the way for a bright future. **With our extensive reach across various industries worldwide, our teams...


  • Richmond, Canada Walmart Canada Full time

    **Position Summary... **:Working as a Customer Service Desk Associate at Walmart Canada is a great way to develop your skills in the retail industry. The Customer Service Desk Associate provides friendly and professional customer service, represents company values to the public, ensures proper adherence to company policies and maintains security in front end...


  • Richmond Hill, Canada Savers Value Village Full time

    Description Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used,...


  • Richmond, Canada WHSmith Full time

    If you have retail experience and are interested in a FUN and FRIENDLY work environment, you are invited to join our team! We have a limited number of openings for **Customer Service Associates** for our **AMAZING **location, **Flight Stop**, in the **Vancouver International Airport!** Check us out if you want a little more FUN and FLAIR in your job. Our...


  • Richmond Hill, Canada TalentSphere Staffing Solutions Full time

    Customer Care RepresentativeRichmond Hill ONAbout our clientA leading builder developer who has delivered Communities & State of the art Condominiums & Apartments for more than 25 years. They have a strong history and background residential construction and are one of the leading firms in the Toronto Area in their space.Responsibilities will include but not...