Technical Support Agent

3 weeks ago

Montréal, Canada GSOFT Full time

Company Description

GSoft is the independent software company behind a family of products focusing on distributed work and using the digital revolution to change the employee experience. Our goal is to make work simpler, kinder and faster. One software at a time.

Specifically, we help companies get the most out of Microsoft with ShareGate. We help HR and managers experience great work with Officevibe. We ensure every onboarding is a success with Softstart. We enable companies to easily benefit from custom knowledge sharing with Didacte. And soon, we'll empower teams to map their skills and develop their talent with Talentscope.

Every day, we find better ways to work.

**Job Description**:

- So, what will your new role actually look like?_

We need you to round out our team for our product ShareGate to answer the needs of our growing clientele of IT managers and help them use our product to simplify their migration to Microsoft 365 and manage Microsoft tools like Teams and Azure. You will:

- Actively listen with empathy to customers and exercise analytical thinking.
- Gain an in-depth understanding of our users’ technical support needs and their context.
- Communicate effectively in English, over the phone and in writing.
- You will thus be able to provide the best possible support for ShareGate whenever technical issues arise.

Once you’ve gained an in-depth understanding of the Microsoft environment and ShareGate, you will be able of meeting users’ technical demands.

Drawing on your customer experience knowledge and your team, you will support the Product team by providing ideas and potential solutions to help improve ShareGate.

**What will your future team look like?**

You will be joining a team of 18 people who are motivated to ensure our clients get the results they need. They focus on understanding the project and our customers’ objectives to help them use our product while providing an experience aligned with our values and commitments. And you will have room to grow in your role and become a resourceful person within the company for your knowledge of the product and customer cases.
- What are the upcoming challenges for your team?_

The opportunity to become an expert (Subject Matter Expert/SME) on different parts of the Microsoft environment and any topics related to ShareGate. You will have the opportunity to develop and practice your skills and become an expert in customer experience, a strong added value in the current era of CX Management. Also, you can expect to be part of an evolving team and to have room to grow in your role to become a key person within the company.

**Qualifications**:

- Show empathy / Be customer-focused and passionate, ready to provide exceptional customer service that goes beyond our tools;
- Have experience in technical support (experience in customer service is an asset);
- Have an analytical mind and strong investigation skills;
- Be comfortable with new technology;
- Have strong communication skills in English, both oral and written;
- Enjoy working in a continuously evolving environment.

Assets:

- Experience with the Microsoft 365 environment (particularly SharePoint Online, Teams and Azure);
- Familiarity with Zendesk.

Additional Information

At GSoft, we build together, we trust each other, and we support each other in success or failure. You will be able to express yourself, evolve and develop your creativity in an environment that will adapt to your daily life and your needs.

We strive to create a healthy and inclusive work environment. This is everyone’s business.

Phone Screen - Virtual Interview using Microsoft Teams - Work Sample - Job Offer

We are looking forward to getting to know you

LI-Remote

  • Technical Support Agent

    2 months ago

    Montréal, Canada Thomson Reuters Full time

    **ENGLISH VERSION FOLLOWS** **Agent de Soutien Technique****: - DT Impôts et comptabilité, 100% télétravail** **À propos du poste** Dans cette opportunité en tant qu'**Agent de Soutien Technique**, vous allez: - Apporter un soutien à la clientèle exemplaire et une résolution de problème technique par téléphone - Apporter un soutien à la...

  • Technical Support Agent

    10 hours ago

    Montréal, Canada Thomson Reuters Full time

    **ENGLISH VERSION FOLLOWS** **Agent de Soutien Technique****: - DT Impôts et comptabilité, 100% télétravail** **À propos du poste** Dans cette opportunité en tant qu'**Agent de Soutien Technique**, vous allez: - Apporter un soutien à la clientèle exemplaire et une résolution de problème technique par téléphone - Apporter un soutien à la...

  • Oxio Technical Support Agent

    2 months ago

    Montréal, Canada Cogeco Connexion Inc Full time

    Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. Time Type: Regular Job Description: : The telco industry...

  • Oxio Technical Support Agent

    2 weeks ago

    Montréal, Canada Cogeco Connexion Inc Full time

    Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. Time Type: Regular Job Description: : The telco industry...

  • Technical Support Agent

    2 weeks ago

    Montréal, Canada American Iron and Metal Full time

    **Company Description** American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued to prosper for the last eight decades thanks to the dedication of our employees and the ongoing trust and support of our customers. Become part of...

  • Technical Support Agent

    1 month ago

    Montréal-Est, Canada American Iron and Metal Full time

    Job DescriptionAs a Technical Support Agent, you will be responsible for providing high-quality technical assistance and support to internal clients, ensuring their technical needs are met promptly and efficiently. You will serve as the primary point of contact for internal clients, offering personalized assistance and maintaining a high level of...

  • Technical Support Agent

    3 weeks ago

    Montréal-Est, Canada American Iron and Metal Full time

    Job DescriptionAs a Technical Support Agent, you will be responsible for providing high-quality technical assistance and support to internal clients, ensuring their technical needs are met promptly and efficiently. You will serve as the primary point of contact for internal clients, offering personalized assistance and maintaining a high level of...

  • Technical Support Agent

    1 week ago

    Montréal-Est, Quebec, Canada American Iron & Metal Full time

    Company Description American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued to prosper for the last eight decades thanks to the dedication of our employees and the ongoing trust and support of our customers. Become part of...

  • Executive Technical Support Agent

    4 weeks ago

    Montréal, Canada American Iron and Metal Full time

    **Company Description** American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued to prosper for the last eight decades thanks to the dedication of our employees and the ongoing trust and support of our customers. Become part of...

  • Executive Technical Support Agent

    10 hours ago

    Montréal, Canada American Iron and Metal Full time

    **Company Description** American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued to prosper for the last eight decades thanks to the dedication of our employees and the ongoing trust and support of our customers. Become part of...

  • Customer Technical Support Agent

    3 weeks ago

    Montréal, Canada Guillemot Corporation Full time

    _**Customer Technical Support Agent (English - Spanish)**_ To join our team today means taking part in ambitious projects on an international scale and sharing in our values: a culture of openness with regard to needs and uses, innovation, respect, collaboration and solidarity. We are looking for a **Customer Technical Support Agent**: Part of the North...

  • Technical Support Agent

    4 weeks ago

    Montréal, Canada American Iron and Metal Full time

    Company Description **Become a part of AIM’s growing success.** American Iron & Metal (AIM) is a recognized global leader in the metal recycling industry, with more than 125 site locations and 3500 employees worldwide. We have continued to prosper for the last eight decades (we just celebrated our 86th birthday!) thanks to the dedication of our employees...

  • Technical Support Agent

    3 weeks ago

    Montréal, Canada American Iron and Metal Full time

    Company Description American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued to prosper for the last eight decades thanks to the dedication of our employees and the ongoing trust and support of our customers. Become part of...

  • Technical Support Specialist

    6 days ago

    Montréal-Est, Canada Hays Full time

    Location: MONTREAL EAST Availability/Duration: ASAP + 3-months CONTRACT Work organization: ON SITE Language: Bilingual (EN/FR) As a Technical Support Agent specializing in Executive Support, you will be responsible for providing high-quality technical assistance and support to executive-level cl

  • Technical Support Specialist VIP

    1 month ago

    montréal, Canada Hays Full time

    Location: MONTREAL EAST Availability/Duration: ASAP + 3-months CONTRACT Work organization: Hybrid (3 days on site/2 days teleworking) Language: Bilingual (EN/FR) As a Technical Support Agent specializing in Executive Support, you will be responsible for providing high-quality technical assistanc

  • Agent en Soutien Informatique

    2 weeks ago

    Montréal, Canada Projuris Corp. Full time

    **Agent en soutien informatique** Dans le cadre de ses ententes avec ses différents clients, Projuris est actuellement à la recherche d'un agent en soutien informatique pour une entreprise dans le domaine des médias Notre client est situé à Montréal. **Description des tâches et responsabilités - Agent en soutien informatique** Les responsabilités du...

  • IT Support Agent

    2 weeks ago

    Montréal, Canada LRDG Language Research Development Group Full time

    **LRDG Language Research Development Group** is a Canadian company, based in Montreal, and leader in online language learning, offering a unique blend of tutoring expertise and online community support, for fast, proven results. We have been a recognized partner of the Canadian government for over 20 years and are now looking to grow and expand on what has...

  • Technical Support and Customer Service Agent

    3 weeks ago

    Montréal, Canada Solutions Petal Inc. Full time

    Petal is a leading Canadian healthcare orchestration and billing company that revolutionizes healthcare systems to make them agile, efficient, and resilient by enabling the forecasting and shaping of world-class healthcare through Healthcare BI, advanced analytics, and informed insights. The Xacte division offers an innovative medical billing solution, that...

  • Support Service Agent

    2 weeks ago

    Montréal, Canada ACP Marketing Canada Inc. Full time

    ACP Marketing is an international company that specializes in the distribution of rail and coach products such as BritRail, National Express (UK Coach), Swiss Rail, Japan Rail, etc. We distribute these products through various sales channels such as web-based systems (ACPRail), proprietary sales systems for wholesalers (RailNet) and GDS networks for travel...

  • Technical Support

    3 weeks ago

    Montréal, Canada Soho SQS Full time

    Hi, Hope you are doing good. I am Ayush working with Soho Square Solutions. I have the open requirement for the mentioned position. Please let me know if you are interested. If interested, kindly provide me your updated resume with the best time to reach you and the expected pay. Your Role & Main Responsibilities Be an active contributor to the employee...