Technical Support Agent

4 weeks ago

Montréal, Canada American Iron and Metal Full time

Company Description
**Become a part of AIM’s growing success.**

American Iron & Metal (AIM) is a recognized global leader in the metal recycling industry, with more than 125 site locations and 3500 employees worldwide. We have continued to prosper for the last eight decades (we just celebrated our 86th birthday) thanks to the dedication of our employees and the ongoing trust and support of our customers.

Become part of team AIM, a growing team who has over the years, successfully evolved into a multifaceted company with business divisions that include metal recycling (AIM Recycling), construction waste recycling (AIM Eco-Centre), manufacturing of solder assemblies (AIM Solder), demolition and decommissioning (AIM Delsan) and auto-recycling (Kenny U-Pull). We take pride in doing good things for the environment to help create a greener, more sustainable future for all.

It’s simple; we do it right. We AIM for excellence.

**What we offer***
- Competitive salary + other perks
- Group insurance & RRSP program
- Company-wide events throughout the year (BBQ, Holiday party etc.)
- Free gym on site
- Two cafeterias on site (subsidized meal program available)
- Dynamic & rewarding work environment
- work on high-impact, meaningful projects while also having fun

**Job Description**:
**Strategy & Planning**
- Evaluate documented resolutions and analyze trends for ways to prevent recurring issues.
- Alert management to emerging trends in incidents.

**Acquisition & Deployment**
- Deploy pre-packaged software as needed using automated deployment tools.
- Assist in software releases and rollouts according to change management best practices.

**Operational Management**
- Assisting in providing Customer Service Agent support when request volumes are high.
- Act as an escalation point for advanced or difficult help requests.
- Build rapport with service desk customers.
- Escalate incidents with accurate documentation to suitable technician or vendor, when required.
- Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.
- Use remote tools and diagnostic utilities to aid in troubleshooting.
- Research solutions through internal and external knowledgebase as needed.
- Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
- Install antivirus software and ensure virus definitions are up to date.
- Install approved software requests manually or using a deployment server
- Test fixes to ensure problem has been adequately resolved.
- Contribute to technician knowledgebase and training as needed.
- Reinforce SLAs to manage end-user expectations.
- Provide suggestions for continual improvement.
- Assemble, image, and configure workstations, laptops and servers according to client specifications and details
- Perform remote and onsite troubleshooting of hardware, software and networking issues for various clients
- Monitor corporate central ticketing system to ensure timely resolution of tech support issues within client defined SLA.
- Create new and follow existing check lists to ensure a consistent result for routine and common tasks within our proactive IT management services
- Proactively access software updates, drivers, knowledge bases and FAQ resources on the Internet/intranet to aid in client tech support problem resolution
- Assist Customer Service Agents with any tech support issues requiring assistance
- Other duties as assigned by upper management.

**Qualifications**:

- DEC in IT related field
- Minimum of 5 years experience in a similar position
- Autonomous, rigorous, and organized
- Excellent knowledge of Ms Windows, Ms Office
- Experience in networks (TCP / IP, VPN etc...), an asset
- Ability to analyze and manage priorities
- Able to work in a team and under pressure
- Very good communicator
- Bilingualism is mandatory
- Driving license is required

Additional Information

American Iron & Metal and its subsidiaries is an equal opportunity employer. All qualified applicants are given consideration regardless of race, religion, colour, gender, sex, age, sexual orientation, gender identity, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable employment laws.

Although we’d love to be able to speak with everyone that applies, due to the volume of applicants we receive and time constraints, only those selected to move forward will be contacted.

  • Technical Support Agent

    2 months ago

    Montréal, Canada Thomson Reuters Full time

    **ENGLISH VERSION FOLLOWS** **Agent de Soutien Technique****: - DT Impôts et comptabilité, 100% télétravail** **À propos du poste** Dans cette opportunité en tant qu'**Agent de Soutien Technique**, vous allez: - Apporter un soutien à la clientèle exemplaire et une résolution de problème technique par téléphone - Apporter un soutien à la...

  • Oxio Technical Support Agent

    2 months ago

    Montréal, Canada Cogeco Connexion Inc Full time

    Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. Time Type: Regular Job Description: : The telco industry...

  • Oxio Technical Support Agent

    2 weeks ago

    Montréal, Canada Cogeco Connexion Inc Full time

    Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. Time Type: Regular Job Description: : The telco industry...

  • Technical Support Agent

    2 weeks ago

    Montréal, Canada American Iron and Metal Full time

    **Company Description** American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued to prosper for the last eight decades thanks to the dedication of our employees and the ongoing trust and support of our customers. Become part of...

  • Technical Support Agent

    4 weeks ago

    Montréal-Est, Canada American Iron and Metal Full time

    Job DescriptionAs a Technical Support Agent, you will be responsible for providing high-quality technical assistance and support to internal clients, ensuring their technical needs are met promptly and efficiently. You will serve as the primary point of contact for internal clients, offering personalized assistance and maintaining a high level of...

  • Technical Support Agent

    3 weeks ago

    Montréal-Est, Canada American Iron and Metal Full time

    Job DescriptionAs a Technical Support Agent, you will be responsible for providing high-quality technical assistance and support to internal clients, ensuring their technical needs are met promptly and efficiently. You will serve as the primary point of contact for internal clients, offering personalized assistance and maintaining a high level of...

  • Technical Support Agent

    7 days ago

    Montréal-Est, Quebec, Canada American Iron & Metal Full time

    Company Description American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued to prosper for the last eight decades thanks to the dedication of our employees and the ongoing trust and support of our customers. Become part of...

  • Executive Technical Support Agent

    4 weeks ago

    Montréal, Canada American Iron and Metal Full time

    **Company Description** American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued to prosper for the last eight decades thanks to the dedication of our employees and the ongoing trust and support of our customers. Become part of...

  • Customer Technical Support Agent

    2 weeks ago

    Montréal, Canada Guillemot Corporation Full time

    _**Customer Technical Support Agent (English - Spanish)**_ To join our team today means taking part in ambitious projects on an international scale and sharing in our values: a culture of openness with regard to needs and uses, innovation, respect, collaboration and solidarity. We are looking for a **Customer Technical Support Agent**: Part of the North...

  • Technical Support Agent

    3 weeks ago

    Montréal, Canada American Iron and Metal Full time

    Company Description American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued to prosper for the last eight decades thanks to the dedication of our employees and the ongoing trust and support of our customers. Become part of...

  • Technical Support Specialist

    5 days ago

    Montréal-Est, Canada Hays Full time

    Location: MONTREAL EAST Availability/Duration: ASAP + 3-months CONTRACT Work organization: ON SITE Language: Bilingual (EN/FR) As a Technical Support Agent specializing in Executive Support, you will be responsible for providing high-quality technical assistance and support to executive-level cl

  • Technical Support Specialist VIP

    1 month ago

    montréal, Canada Hays Full time

    Location: MONTREAL EAST Availability/Duration: ASAP + 3-months CONTRACT Work organization: Hybrid (3 days on site/2 days teleworking) Language: Bilingual (EN/FR) As a Technical Support Agent specializing in Executive Support, you will be responsible for providing high-quality technical assistanc

  • Agent en Soutien Informatique

    1 week ago

    Montréal, Canada Projuris Corp. Full time

    **Agent en soutien informatique** Dans le cadre de ses ententes avec ses différents clients, Projuris est actuellement à la recherche d'un agent en soutien informatique pour une entreprise dans le domaine des médias Notre client est situé à Montréal. **Description des tâches et responsabilités - Agent en soutien informatique** Les responsabilités du...

  • IT Support Agent

    2 weeks ago

    Montréal, Canada LRDG Language Research Development Group Full time

    **LRDG Language Research Development Group** is a Canadian company, based in Montreal, and leader in online language learning, offering a unique blend of tutoring expertise and online community support, for fast, proven results. We have been a recognized partner of the Canadian government for over 20 years and are now looking to grow and expand on what has...

  • Technical Support and Customer Service Agent

    3 weeks ago

    Montréal, Canada Solutions Petal Inc. Full time

    Petal is a leading Canadian healthcare orchestration and billing company that revolutionizes healthcare systems to make them agile, efficient, and resilient by enabling the forecasting and shaping of world-class healthcare through Healthcare BI, advanced analytics, and informed insights. The Xacte division offers an innovative medical billing solution, that...

  • Support Service Agent

    2 weeks ago

    Montréal, Canada ACP Marketing Canada Inc. Full time

    ACP Marketing is an international company that specializes in the distribution of rail and coach products such as BritRail, National Express (UK Coach), Swiss Rail, Japan Rail, etc. We distribute these products through various sales channels such as web-based systems (ACPRail), proprietary sales systems for wholesalers (RailNet) and GDS networks for travel...

  • Technical Support

    2 weeks ago

    Montréal, Canada Soho SQS Full time

    Hi, Hope you are doing good. I am Ayush working with Soho Square Solutions. I have the open requirement for the mentioned position. Please let me know if you are interested. If interested, kindly provide me your updated resume with the best time to reach you and the expected pay. Your Role & Main Responsibilities Be an active contributor to the employee...

  • Technical Support

    2 weeks ago

    Montréal, Canada Solai and Cameron Technologies Full time

    **Shift Description** 10am-2pm, Monday to Friday for a total of 20hrs/week. Hybrid schedule - 3 days office and 2 days home Agents must be flexible; able to work certain holidays, will need to be able to fill in other shifts as needed. - Diagnose, troubleshoot and evaluate Level 1 calls appropriately, escalate as necessary. **Skills Required**: English -...

  • Ingénieur·e Support technique

    3 weeks ago

    Montréal, Canada Medfar Full time

    Description du posteMEDFAR's continued growth is the result of our focus on customers’ success. As a Technical Support Engineer, you will be responsible for providing the highest and most advanced level of support to our customers, interfacing with the R&D team, configuring our support IT systems, improving processes and managing compliance of the...

  • Technical Support

    3 weeks ago

    Montréal, Canada Solai and Cameron Technologies Full time

    **Shift Description** 10am-2pm, Monday to Friday for a total of 20hrs/week. Hybrid schedule - 3 days office and 2 days home Agents must be flexible; able to work certain holidays, will need to be able to fill in other shifts as needed. - Diagnose, troubleshoot and evaluate Level 1 calls appropriately, escalate as necessary. **Skills Required**: English -...