Academic Programs Coordinator

2 months ago

Kingston, Canada Queen's University Full time

**About Queen's University**

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

Come work with us

**Job Summary**

**A Brief Overview**

Reporting to one Administrative Hub Manager and taking direction from the other Administrative Hub Manager, the Academic Program Coordinator (APC) are the first point of contact on academic support matters within the Hub for students, prospective students, faculty and staff. The APC roles provide dedicated and centralized in person front line administrative support (reception and other services) to our constituent academic departments: Geography and Planning, Global Development Studies, Policy Studies, Political Studies, and Sociology. As a unified administrative hub, we aim to foster greater collaboration, streamline our administrative processes, and enhance our overall efficiency and effectiveness.

This position requires the incumbent to work the occasional evening or weekend.

**What you will do**

Advises students including registration, course scheduling and/or changes, room bookings, grade calculation, providing learning resources, and course materials.

- Updates course websites.
- Coordinates international exchanges, work-study internships, field trips, and experiential learning including field schools.
- Coordinates timetabling of courses for non-central spaces.
- Provides IT setup and basic troubleshooting support for classrooms and other spaces which are not supported centrally.
- Coordinates and administers building access control (e.g., keys/fobs).
- Administers human resources activities including, appointments, contracts, renewal-tenure-promotion processes, and other special projects.
- Provides financial support including TCard and Pcard reconciliation.
- Coordinates program logistics including workflow, scheduling, communications, and room bookings.
- Performs accounting and bookkeeping activities including assisting with budgets, funding tables, contracts, timekeeping and payroll, reconciliations, and reports.
- Assists with drafting and editing communications including graduate handbooks, career maps, and marketing materials.
- Other duties as required in support of the department and/or unit.

**Required Education**
- Three-year Community College Diploma or Three-Year Bachelor Degree, or equivalent.

**Required Experience**
- More than 2 years and up to and including 3 years of experience.

Consideration may be given to an equivalent combination of education and experience.

**Job Knowledge and Requirements**
- Practical and applied knowledge of specialized methods and processes that are typically acquired through a combination of technical or academic qualification and/or work experience.
- Provide consultation and advice on non-straightforward and/or complex issues.
- Interaction with others typically requires interpersonal skills and the ability to understand and influence.
- Adapt messages to meet the needs of the intended audience.
- Build relationships, trust and credibility.
- Manage own work and may train and review the work of casual employees, work study students and/or volunteers, to see commitments through to completion.
- Contribute to setting work priorities and direction, supporting the team in achieving goals and objectives.
- Participate in project team meetings and develop individual project plans.
- Lead procedural or technological change within a unit.
- Identify new problems and seek information and input to fully understand the cause of problems.
- Identify opportunities to improve the effectiveness and efficiency of work processes.
- Draw logical conclusions and provides opinions and recommendations.
- Research equity, diversity, accessibility and inclusion resources and best practices relevant to the job and unit operations in order to inform evidence-based planning.
- Commitment to principles of equity, diversity, accessibility, inclusion, Indigenization and human rights for equity deserving groups.

**Employment Equity and Accessibility Statement

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