Library Services Technician

1 week ago

Kitchener, Canada Conestoga College Full time

**Requisition Details**:

- **Job Title**:Library Services Technician**:

- **Requisition #**:24-0334**:

- **Campus**: Kitchener
- **Department**: Customer Experience & Operations
- **Payband**: G
- **Starting Rate**: $32.42
- **Payband Range**: $32.42 - $37.57
- **Hours/Week**: 35
- **Posting Date**: Monday, March 4, 2024
- **Closing Date**: Monday, March 11, 2024 at 11:59 PM EST
- **Vacancy Type**: Support Staff - Full-time

Support Staff Full-time Replacement Position

(First consideration for Support Staff and Academic positions will be given to internal applicants in accordance with the respective Collective Agreements)

The incumbent is a customer service professional providing comprehensive frontline services and support to students and faculty out of our libraries, mainly at the Downtown Kitchener campus.

**Responsibilities**:
**Information & Research**
- References Services for Conestoga students, faculty, staff, and the community which involves interviewing, interpreting requirements, and establishing the level and detail of information needed
- Guides users in the inquiry and research process, including the provision of virtual (online) reference services

**Circulation Services**
- Uses the integrated library system loans materials and maintains/updates accounts and books media and technology

**Technology Support**
- Offers technology assistance as part of TeachMeTech and Tech Bar services, including access issues, hardware, and software troubleshooting
- Provides training to students on productivity tools such as Microsoft Office or other College support software
- Offers basic support on assistive technology and refers to the Learning Technology Liaison where appropriate

**Student Success**
- Provides a range of academic support services which may include offering guidance and utilizing available resources for citing & referencing, the academic integrity process, learning/study skills, technology, and digital skills
- Offers informed referral to other College services, including assistance navigating resources (websites) and booking appointments

**Library Services Activities, Committee Work & Projects**
- Engages in activities to support library services based on the availability of projects, and the incumbent’s interest and aptitude

**Qualifications**:

- Two-year Diploma in Library Education or a related field of study is required
- Two years of customer service experience in a library, retail, or other frontline hospitality setting and including:

- traditional reference and circulation services
- technology support
- circulation services
- academic integrity, referencing, and citation support
- Experience working with students who face learning barriers, including students with learning disabilities is preferred
- Experience assisting students with learning strategies to maximize their potential would be considered an asset
- Knowledge and understanding of learning styles and ability to adjust instructional style to individual learning styles
- Excellent interpersonal, written, and verbal communication skills
- Dedication to customer service
- Ability to work independently and as part of a team
- Problem-analysis and problem-solving skills
- Ability to work under pressure, handle multiple demands, and changing priorities

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