Library Services Technician
2 weeks ago
Requisition Details:
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Job Title:Library Services Technician**:
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Requisition #:24-0327**:
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Campus: Doon
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Department: Library & Learning Services
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Payband: G
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Starting Rate: $32.42
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Payband Range: $ $37.57
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Hours/Week: 35
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Posting Date: Monday, March 4, 2024
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Closing Date: Monday, March 11, 2024 at 11:59 PM EST
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Vacancy Type: Support Staff
- Fulltime
(First consideration for Support Staff and Academic positions will be given to internal applicants in accordance with the respective Collective Agreements)
The Library Services Technician is a customer service professional that provides comprehensive frontline services and support to students and faculty out of Conestoga's libraries.
This includes providing research, citation, and academic integrity consultations to support student academic success, in addition to providing dedicated support of the Library & Learning's Services communications and outreach initiatives.
Responsibilities:
Frontline Service & Related Duties
- Provides blended frontline service to the Conestoga community
Information & Research
- References Services for Conestoga students, faculty, staff, and the community which involves interviewing, interpreting requirements, and establishing the level and detail of information needed
- Guides users in the inquiry and research process, including the provision of virtual (online) reference services
Circulation Services
- Uses the integrated library system loans materials and maintains/updates accounts and books media and technology
Technology Support
- Offers technology assistance as part of TeachMeTech and Tech Bar services, including access issues, hardware, and software troubleshooting
- Provides training to students on productivity tools, such as Microsoft Office or other College support software
- Offers basic support on assistive technology and refers to the Learning Technology Liaison where appropriate
Student Success
- Provides a range of academic services, including offering guidance and utilizing available resources for learning skills, citing and referencing, the academic integrity process, and supporting research consultations
- Offers informed referral to other College services, including assistance navigating resources (websites) and booking appointments
Communications & Outreach
- Programs and creates regular department content for Student Success' Social Media channels (E.g., Instagram), plus tracks client engagement data and trends
- Creates and maintains LCD/online slide decks with Library Service related information
- Collaborates with Library selectors and acquisitions to promote new resources (e.g., virtual and physical displays)
- Supports and collaborates with Library & Learning Services administration and staff in department outreach publication creation (e.g., Infographics) and promotional material
- Supports Library and collaborative events through various promotions, organization, setup, feedback, and participation
Library & Learning Services Activities, Committee Work, and Projects
- Engages in activities to support library services based on the availability of projects, incumbent's interest, and aptitude
Qualifications:
- Twoyear Diploma in Library Education or a related field of study is required
- Two years of customer service experience in a library, retail, or other frontline hospitality setting and including:
- traditional reference and circulation services
- circulation services
- referencing and citation support
- communications, social media, and outreach/event support
- Excellent interpersonal, written, and verbal communication skills
- Dedication to customer service
- Ability to work independently and as part of a team
- Problemanalysis and problemsolving skills
- Ability to work under pressure, handle multiple demands, and changing priorities
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