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Senior Library Assistant, Wellbeing and Community Connections
2 weeks ago
Senior Library Assistant, Wellbeing and Community Connections
May 17, 2024
Community Connections
$ $33.60
Full-Time Contract Position - days, evenings and weekends requireduntil December 2024 (possibility of extension)
Who we are
Kitchener Public Library welcomes our community to engaging spaces where people connect, ideas flourish and lives are transformed. Our values are a reflection of who we are and what we strive for as a library.
The principles of equity, inclusion and belonging are present in all that we do. Everything from our spaces to our services is designed to value diversity, foster belonging and respect individual needs.
What we offer
- Comprehensive benefits
- Reliable pension
- Learning and development
- Innovative culture
- Paid time-off
What you will do
The Senior Library Assistant, Wellbeing & Community Connections will work with staff to develop and maintain a safe and welcoming environment for all by frequently roaming the Library, connecting with and checking on the wellbeing of customers. The position holder will also support relationships with community partners in support of the vulnerable community.
In this role you will:
- Provide support services to library customers with complex needs
- Proactively engage and build trust with customers to support successful access of library spaces
- Connect customers to information, community, and internal resources
- Work to identify and proactively address customer wellbeing and conduct concerns, including responding to emergency calls, supporting first-responding staff, verbally de-escalating and resourcing incidents of unsustainable customer conduct as needed
- Collaboratively develop, deliver and facilitate individual or group programming for vulnerable or marginalized community members
- Research and generate ideas and topics for programs to support individuals with complex needs
What you bring
- Post-secondary degree in Social Sciences, Community Services, Health or related discipline
- One to two years' experience in a customer service environment, working directly with the public
- Experience in non-violent conflict resolution
- Demonstrated experience working with those who may be street involved, suffering from addiction or experiencing mental health challenges
How to apply
If you are interested in this position, please send your resume and application form to Human Resources via by Monday, May 27, 2024.
Please quote Senior Library Assistant, Wellbeing & Community Connections in the subject line. To print a copy of our application form, go to
Accommodations are available upon request for applicants with a disability.
Job Types: Full-time, Fixed term contract
Contract length: 6 months
Pay: $28.98-$33.60 per hour
Expected hours: 35 per week
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Application deadline:
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