Library Services Technician

2 weeks ago


Kitchener, Ontario, Canada Conestoga College Full time

Requisition Details:

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Job Title:Library Services Technician**:

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Requisition #:24-0334**:

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Campus: Kitchener

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Department: Customer Experience & Operations

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Payband: G

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Starting Rate: $32.42

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Payband Range: $ $37.57

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Hours/Week: 35

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Posting Date: Monday, March 4, 2024
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Closing Date: Monday, March 11, 2024 at 11:59 PM EST
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Vacancy Type: Support Staff
  • Fulltime
Support Staff Full-time Replacement Position

(First consideration for Support Staff and Academic positions will be given to internal applicants in accordance with the respective Collective Agreements)


The incumbent is a customer service professional providing comprehensive frontline services and support to students and faculty out of our libraries, mainly at the Downtown Kitchener campus.


Responsibilities:

Information & Research

  • References Services for Conestoga students, faculty, staff, and the community which involves interviewing, interpreting requirements, and establishing the level and detail of information needed
  • Guides users in the inquiry and research process, including the provision of virtual (online) reference services

Circulation Services

  • Uses the integrated library system loans materials and maintains/updates accounts and books media and technology

Technology Support

  • Offers technology assistance as part of TeachMeTech and Tech Bar services, including access issues, hardware, and software troubleshooting
  • Provides training to students on productivity tools such as Microsoft Office or other College support software
  • Offers basic support on assistive technology and refers to the Learning Technology Liaison where appropriate

Student Success

  • Provides a range of academic support services which may include offering guidance and utilizing available resources for citing & referencing, the academic integrity process, learning/study skills, technology, and digital skills
  • Offers informed referral to other College services, including assistance navigating resources (websites) and booking appointments

Library Services Activities, Committee Work & Projects

  • Engages in activities to support library services based on the availability of projects, and the incumbent's interest and aptitude

Qualifications:

  • Twoyear Diploma in Library Education or a related field of study is required
  • Two years of customer service experience in a library, retail, or other frontline hospitality setting and including:
  • traditional reference and circulation services
- technology support
- circulation services
- academic integrity, referencing, and citation support

  • Experience working with students who face learning barriers, including students with learning disabilities is preferred
  • Experience assisting students with learning strategies to maximize their potential would be considered an asset
  • Knowledge and understanding of learning styles and ability to adjust instructional style to individual learning styles
  • Excellent interpersonal, written, and verbal communication skills
  • Dedication to customer service
  • Ability to work independently and as part of a team
  • Problemanalysis and problemsolving skills
  • Ability to work under pressure, handle multiple demands, and changing priorities
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