Program Manager Lead

5 months ago

Toronto, Canada Apply Digital Full time

**Who we are**:We’re a global digital transformation partner for change agents. We offer connected thinking to deliver connected results that realize a business’ vision.

**What we do**:We empower enterprises to shift to evolving business opportunities, gain powerful insights and deliver experiences that drive growth.

**Who we help**:Our 600+ digital specialists have helped global companies like Kraft Heinz, Moderna, Tigo, Atlassian, The Very Group and IKEA create business impact.

**How we help**: Wherever our clients are on their journey, we partner to align teams on a unified vision and digital roadmap. Powered by modern technology, we design, build, and deliver seamless experiences.

**THE ROLE**

You will develop, define and lead the oversight and governance mechanisms for various works teams across the client account, with the critical responsibility of integration across all those processes related to those workstreams. A key skill set for this role is to manage cross-functional program or project teams, establish appropriate strategies and plans to meet the strategic goals of the program or project(s) and drive priorities/task assignments in line with overall objectives/goals.

This role reports to the Head of Project Management and will require an overlapping time zone of at least 6 hours with either Vancouver or Toronto.

**Here is what you will do**:

- The Program Manager will develop timelines with quick wins and long-term roadmaps, provide governance, lead program or project teams through program or project planning, lead workshop facilitation, drive execution and manage risk, allocate budgets and resources appropriately, and coordinate interdependencies across all the functions.** Specifically**:

- Monitoring and Controlling Progress: Develop and maintain schedules, timelines, milestones, RAIDD, and performance reports. Track progress towards accomplishing program or project milestones and deliverables in respective management reporting tools and templates. Identify and find solutions to resource conflicts and appropriately alert management if issues cannot be resolved.
- Change Management: Ensuring effective stakeholder impact analysis is conducted developing associated change strategy to maximize engagement and adoption and minimize resistance. Ensuring the program plan remains aligned with key change management activities. Utilizing team problem-solving skills to collaboratively solve and implement solutions
- Knowledge Management: Ensuring all program or project documentation is current, complete, stored and shared in a way that is consistent with the PMO standards. Proposing improvements and best practices for governance, processes, tools, and templates to ensure the successful management and reporting of respective initiatives.

**Here’s What You’ll Bring To The Table**:

- BSc or BEng degree with 10+ years
- MBA or experience in management consulting firms or agencies preferred
- Experience with agile and lean methodologies required.
- Demonstrated program or program/project management involving digital transformation, loyalty, business process optimization, and organizational change management.
- Strong knowledge of program or project management tools/software, and digital solutions with the ability to lead multiple activities and resources while maintaining a focus on quality.
- Experience managing and allocating resources within a program across multiple streams of work.
- Experience partnering with client/account managers to understand the client’s business needs and identify new opportunities that support and drive the overall account growth.
- Experience scoping activities for new account opportunities, collaborating with delivery primes to prepare high-value, winning proposals.
- Experience with defining visual controls and dashboards using Google Sheets/SmartSheet, Miro, or other digital collaboration tools.
- Exceptional interpersonal and leadership skills to effectively communicate and build relationships with a broad spectrum of audiences at all organizational levels.
- Sound technical aptitude and proven ability to grasp general knowledge of multiple disciplines and technologies with superior comfort with digital tools.
- Ability to thrive and adapt in a fluid environment and foster a strong collaborative spirit.
- Outstanding relationship, influencing, and negotiation skills.
- Ability to influence, collaborate and align with cross-functional and matrix partnerships on key programs or projects; drive accountability and outcomes.

**ABOUT APPLY DIGITAL

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