Inside Sales and Customer Service Representative

5 months ago

Baied'urfe, Canada Eglo Canada Full time

We are currently looking for an inside sales and customer service representative. The inside sales representative is responsible for servicing the customer and entering orders/credits. You will find appropriate solutions to issues and provide complete and accurate solutions in an efficient and timely manner.

ADVANTAGES

Stimulating work environment;
Schedule: 8:30AM-5PM

Hybrid work (home 2 days a week / office 3 days a week - set days);
Employer's contribution to employee's RRSP plan;
Generous vacation 3 weeks after 1 year and personal days policy

Closed 1 week at Christmas

Competitive salary $40,000-$50,000

10-15-minute walk to the REM (the future Morgan station)

RESPONSIBILITIES

Key Responsibilities and activities
- Enter and process orders and defective claims/returns.
- Relationship building with customers, represent the company in a professional and courteous manner.
- Find appropriate solutions for our customers.
- Liaise directly with Sales Managers/Representatives providing information and support.

Inside Sales
- Have extensive product knowledge through training
- Work with all personnel and outside contacts to satisfy clients’ needs and achieve company goals
- Inform customers of upcoming promotions, product launches
- Upsell whenever possible
- Review back orders and proactively propose alternative solutions to customers
- Complete sales reports and gather data requested by the respective sales manager within the provided deadlines
- Analyze data requested by the sales managers to help achieve the territory’s targets
- Participate in department meetings and take responsibility for sales improvement initiatives and other assigned action items
- Assist sales managers and supervisor on an as needed basis

QUALIFICATIONS

Experience / Skill Set Required:

- Experience in a similar position (at least 2 years) or Business Administration

Knowledge of SAP (asset)
- Sales quotes and upselling
- Proven customer service skills
- Ability to work in a dynamic environment
- Great attention to detail and organizational skills
- Bilingual (French and English)
- Computer proficiency and knowledge of Microsoft Office

At our company, we offer competitive compensation, a supportive work environment, and opportunities for career growth. If you are a motivated individual with a passion for customer service, we would love to hear from you.

Nous sommes actuellement à la recherche d'un représentant des ventes internes et du service à la clientèle. Le représentant des ventes internes est responsable du service au client et de la saisie des commandes/crédits. Vous trouverez des solutions appropriées aux problèmes et fournirez des solutions complètes et précises de manière efficace et rapide.

AVANTAGES

Environnement de travail stimulant;
Horaire : 8h30-17h

Travail hybride (domicile 2 jours par semaine / bureau 3 jours par semaine - jours fixes) ;
Cotisation de l'employeur au REER de l'employé ;
Vacances généreuses 3 semaines après 1 an et politique de jours personnels

Fermé 1 semaine à Noël

Salaire compétitif 40 000$-50 000$

À 10-15 minutes à pied du REM (la future station Morgan)

RESPONSABILITÉS

Principales responsabilités et activités

Saisir et traiter les commandes et les réclamations/retours défectueux.

Établir des relations avec les clients, représenter l'entreprise de manière professionnelle et courtoise.

Trouver des solutions adaptées à nos clients.

Assurer la liaison directe avec les directeurs/représentants des ventes en fournissant des informations et un soutien.

Ventes internes

Avoir une connaissance approfondie des produits grâce à la formation

Travailler avec tout le personnel et les contacts externes pour satisfaire les besoins des clients et atteindre les objectifs de l'entreprise

Informer les clients des promotions à venir, des lancements de produits

Vendre autant que possible

Examiner les commandes en souffrance et proposer de manière proactive des solutions alternatives aux clients

Compléter les rapports de ventes et recueillir les données demandées par le directeur des ventes respectif dans les délais impartis

Analyser les données demandées par les responsables commerciaux pour aider à atteindre les objectifs du territoire

Participer aux réunions de service et assumer la responsabilité des initiatives d'amélioration des ventes et des autres mesures assignées

Assister les directeurs des ventes et le superviseur au besoin

QUALIFICATIONS

Expérience/compétences requises:
Expérience dans un poste similaire (au moins 2 ans) ou en administration des affaires

Connaissance de SAP (atout)

Devis de vente et vente incitative

Compétences avérées en service à la clientèle

Capacité à travailler dans un environnement dynamique

Grande attention aux détails et compétences organisationnelles

Bilingue (français et anglais)

Maîtrise informatique et connaissance de Microsoft Office

Dans notre entreprise, nous offrons une

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