Bilingual Restaurant Experience Advisor

6 months ago

Baied'urfe, Canada Martin Brower Full time

Overview:
Martin Brower is a global supply chain leader that provides smart, sustainable solutions for customers across 18 countries. We are dedicated to creating an outstanding work environment for our team of 12,500+ employees, who combine our expertise with the latest technologies to deliver unmatched value for our customers.

**Responsibilities**:
**Position Summary**:
As a Restaurant Experience Advisor, your primary responsibility will be to use your wide knowledge base and interpersonal skills to build and maintain positive relationships with both Martin Brower internal teams, your portfolio of restaurant owners and their senior management teams.

**Position Responsibilities may include, but not limited to**:
Customer Communication, Relations and Education
- Professionally represent Martin Brower to your restaurant and owner portfolio through positive interactions
- Execute on customer centric education platforms and schedules for both our customer and internal teams
- Escalation points for your customer portfolio to facilitate resolution through understanding and education. This is key to continued progression on Martin Brower initiatives
- Communicate significant changes in business practices, promotions, or delivery frequencies between MB internal teams and the market
- Create action plans, communication and follow up loop based on in restaurant observations
- Facilitate the smooth opening of new restaurants between construction, MB Operations and ROP
- Execute on annual restaurant interaction plan
- In person, virtual and within budget. Incorporating customer and internal teams needs, focus and goals
- Organize and / or attend Ronald McDonald House Charity (RMHC) events

Data Management
- Customer Satisfaction Survey -analyze results, socialize internally, execute on action plans, and track internal teams on the same. Provide progress reports to management
- Drive customer engagement and participation
- Maintain customer data base for MB internal teams. Execute on and pivot action plans around customer interaction, engagement, cost savings, and training
- Facilitate Restaurant Experience Meetings based on data input and restaurant engagement. Driving KPI’s improvement through the measured action plans develop in these meetings
- Meeting team KPI’s and targets that drive a change in the restaurants or internal team behaviors

Internal Team support
- Collaborate with internal leadership teams to determine priority training, data gathering and observations when in restaurant
- Provide customer care training for Internal teams facilitating positive relationships with the customer
- Execute on internal team support plans inclusive of promotional operations test observations, restaurant ordering and inventory practice review
- Complete quality and delivery audits
- Identify and create savings opportunities through restaurant and MB operations knowledge.
- Participate in cross functional teams representing the voice of the customer
- DC liaison and MB support of new restaurant openings, construction projects, developing plans to coordinate efficient execution and delivery
- Other projects or duties as assigned

Qualifications:
**Required Skills and Experience**:

- Proficient in English and French, verbal and written
- Post-Secondary education in business, supply chain, or a related field
- Minimum 3 years’ experience in hospitality, customer relations, supply chain or a related field
- Excellent communication (verbal & written) and presentation skills
- Must possess strong analytical, interpersonal and exceptional problem solving skills in addition to being a team player
- Demonstrated proficiency in Microsoft Office Suite
- Familiarity with Sales Force is an asset
- Ability to effectively handle internal and external customer needs in rapidly changing conditions
- Must be able to multi-task/handle multiple projects at one time
- This position must pass a post-offer background check

**Physical Demands and Work Environment**:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Due to the nature of our business in regard to such things as delivery schedules, order inputs, selection, and Department of Transportation Hours of Service, overtime, attendance and punctuality are essential job functions. Should an individual in this classification not be able to adhere to this requirement due to a disability, they should contact their Human Resources department to see what, if any, reasonable accommodation may be made.

  • Travel Advisor

    7 months ago

    Baie-d'urfe, Canada Fédération des coopératives du Nouveau-Québec Full time

    Job Type**:TRAVEL ADVISOR** **Responsibilities**: - Provide exceptional customer service to clients seeking travel advice and assistance - Offer personalized travel recommendations and itineraries based on client preferences and budget - Research and book flights, accommodations, transportation, and other travel-related services - Stay up-to-date with...

  • Travel Advisor

    6 months ago

    Baie-d'urfe, Canada Fédération des coopératives du Nouveau-Québec Full time

    **Travel Advisor (Corporate)**: Emploi - Permanent Full-time - **Agent/Clerk - travel** Filiale: Voyages FCNQ Inc. -Baie-D'Urfe Quebec H9X 3R8 **As soon as possible**Schedule: Monday to Friday (35h) **Description: **VOYAGES FCNQ is Issuing an average of over 20,000 passenger tickets is the challenge FCNQ Travel tackles every year. Whether for a visit to...

  • National Sales Manager

    3 months ago

    Baie-d'urfe, Canada Altius Spices & Seasonings Inc. Full time

    Altius Épice & Assaisonnements Inc. est une entreprise de services complets dédiée à offrir un service exceptionnel à nos clients. Grâce à notre équipement de broyage, de mélange et d'emballage de pointe, notre usine de production située à Montréal, Québec, Canada, garantit des produits de haute qualité. De plus, Altius dessert le marché...

  • Warehouse Shipper

    6 months ago

    Baie-d'urfe, Canada LES MATRICES CARRITEC INC. Full time

    Education: Other trades certificate or diploma - Experience: 1 year to less than 2 years - or equivalent experience **Screening questions**: - Are you available for shift or on-call work? - Do you have previous experience in this field of employment? **Health benefits**: - Dental plan - Disability benefits - Health care plan - Paramedical services...

  • Machinist

    6 months ago

    Baie-d'urfe, Canada LES MATRICES CARRITEC INC. Full time

    Education: Other trades certificate or diploma - Experience: 1 year to less than 2 years **Health benefits**: - Dental plan - Disability benefits - Health care plan - Vision care benefits **Financial benefits**: - Bonus - Life insurance - Registered Retirement Savings Plan (RRSP) **Other benefits**: - Free parking available - Learning/training paid by...

  • Polisher and Buffer, Sheet Metal

    6 months ago

    Baie-d'urfe, Canada LES MATRICES CARRITEC INC. Full time

    Education: Other trades certificate or diploma - Experience: 1 year to less than 2 years - or equivalent experience **Screening questions**: - Are you available for the advertised start date? - Do you have previous experience in this field of employment? **Health benefits**: - Dental plan - Disability benefits - Paramedical services coverage - Vision care...

  • Construction Estimator

    6 months ago

    Baie-d'urfe, Canada LES MATRICES CARRITEC INC. Full time

    Education: Other trades certificate or diploma - Experience: 1 year to less than 2 years - or equivalent experience **Screening questions**: - Are you available for shift or on-call work? - Do you have previous experience in this field of employment? **Health benefits**: - Dental plan - Disability benefits - Health care plan - Paramedical services...

  • Human Resources Generalist

    7 months ago

    Baie-d'urfe, Canada Fédération des coopératives du Nouveau-Québec Full time

    **Human Resources Generalist**: Emploi - Temporaire Full-time - **Counselor / Advisor** Headquarters - Baie d'Urfé Quebec H9X 3R8 **As soon as possible**Schedule: Monday to Friday (35h) **Description: **We are more than just a place to work!** A golden thread that continues to motivate workers at Ilagiisaq is the realization that by working together,...

  • Expéditeur/expéditrice Dans Un Entrepôt

    6 months ago

    Baie-d'urfe, Canada LES MATRICES CARRITEC INC. Full time

    **Durée de l'emploi**: Permanent **Langue de travail**: Bilingue **Education**: Autre certificat ou diplôme d'une école de métiers **Expérience**: 1 an à moins de 2 ans ou experience équivalente Questions de sélection Êtes-vous disponible pour travailler en alternance ou sur appel? Avez-vous de l'expérience antérieure dans ce domaine d'emploi?...

  • Polisseur/polisseuse de Tôle

    6 months ago

    Baie-d'urfe, Canada LES MATRICES CARRITEC INC. Full time

    **Durée de l'emploi**: Permanent **Langue de travail**: Bilingue **Education**: Autre certificat ou diplôme d'une école de métiers **Expérience**: 1 an à moins de 2 ans ou experience équivalente Questions de sélection Êtes-vous disponible pour la date de début annoncée? Avez-vous de l'expérience antérieure dans ce domaine d'emploi? Avantages...

  • Warehouse Supervisor

    6 months ago

    Baie-d'urfe, Canada Altius Spices & Seasonings Inc. Full time

    **À Propos** Altius Épice & Assaisonnements Inc. est une entreprise de services complets dédiée à offrir un service exceptionnel à nos clients. Grâce à notre équipement de broyage, de mélange et d'emballage de pointe, notre usine de production située à Montréal, Québec, Canada, garantit des produits de haute qualité. De plus, Altius dessert...

  • Estimateur/estimatrice en Construction

    6 months ago

    Baie-d'urfe, Canada LES MATRICES CARRITEC INC. Full time

    **Durée de l'emploi**: Permanent **Langue de travail**: Bilingue **Education**: Autre certificat ou diplôme d'une école de métiers **Expérience**: 1 an à moins de 2 ans ou experience équivalente Questions de sélection Êtes-vous disponible pour travailler en alternance ou sur appel? Avez-vous de l'expérience antérieure dans ce domaine d'emploi?...

  • Human Resources Generalist

    6 months ago

    Baie-d'urfe, Canada Fédération des coopératives du Nouveau-Québec Full time

    **Human Resources Generalist**: Emploi - Temporaire Full-time - **Counselor / Advisor** Headquarters - Baie d'Urfé Quebec H9X 3R8 **As soon as possible**Schedule: Monday to Friday (35h) **Description: **We are more than just a place to work!** A golden thread that continues to motivate workers at Ilagiisaq is the realization that by working together,...

  • Quality Assurance

    4 weeks ago

    Baie-d'urfe, Canada AAA Canada Full time

    **JOB DESCRIPTION** AAA Canada is looking for a Quality assurance with experience to join our team. **Responsibilities** - Inspect assemblies and sub-assemblies - Write non-conformity reports - Measure process performance - Define and implement corrective and preventive actions for detachments - Read drawings to validate assemblies - Check bores and...

  • Concierge, Office Building

    6 months ago

    Baie-d'urfe, Canada LITHO-PAK Inc. Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years **Tasks**: - Sweep, mop, scrub and wax hallways, floors and stairs - Empty trash cans and other waste containers - Wash windows, interior walls and ceilings - Move heavy furniture, equipment and supplies - Clean and disinfect bathrooms and fixtures - Clean...

  • Supervisors

    4 weeks ago

    Baie-d'urfe, Canada AAA Canada Full time

    **JOB DESCRIPTION** AAA Canada is looking for a proactive Production Supervisor to join our Satellite Systems team. **Responsibilities** - Ensure that productivity and quality objectives are met, and that human and material resources are used efficiently; - Supervise a work team of approximately 25 employees - Ensure compliance with occupational health and...

  • Coordonnateur Au Transport

    6 months ago

    Baie-d'urfe, Canada Martin-Brower of Canada Full time

    **Résumé du poste**: Le rôle du coordonnateur aux opérations consiste à coordonner les opérations du transport du centre de distribution avec la responsabilité de la planification de la main-d'œuvre et de l'équipement tout en favorisant un environnement qui maximise la sécurité, l'engagement et le moral des employés. En outre, ce poste...

  • Warehouse Supervisor

    2 weeks ago

    Baie-d'urfe, Canada Altius Spices & Seasonings Inc. Full time

    **À Propos** Altius Épice & Assaisonnements Inc. est une entreprise de services complets dédiée à offrir un service exceptionnel à nos clients. Grâce à notre équipement de broyage, de mélange et d'emballage de pointe, notre usine de production située à Montréal, Québec, Canada, garantit des produits de haute qualité. De plus, Altius dessert...

  • Payroll Clerk

    6 months ago

    Baie-d'urfe, Canada ITR Laboratoires Canada Inc Full time

    At ITR Laboratories Canada INC Our Mission is to bring new medicines to the world which relieve patients suffering from serious diseases. ITR Laboratories Canada has been servicing the pharmaceutical and biotechnology industries for over 30 years and has established itself as a trusted partner worldwide in Drug Safety Testing. We are actively seeking an...

  • Administrative Support Clerk

    7 months ago

    Baie-d'urfe, Canada ITR Laboratoires Canada Inc Full time

    At ITR Laboratories Canada INC Our Mission is to bring new medicines to the world which relieve patients suffering from serious diseases. ITR Laboratories Canada has been servicing the pharmaceutical and biotechnology industries for over 30 years and has established itself as a trusted partner worldwide in Drug Safety Testing. We are actively seeking an**...