Delivery Executive

2 weeks ago

Toronto, Canada Infor Full time

**General information**:

- Country
Canada- State
Ontario- City
Toronto- Department
Consulting Services- Job ID
35129**Description & Requirements**:
**A Day in The Life Typically Includes**:

- Working with Sales, Architects, Services and others to set scope, staffing and organization aspects of a new engagement. You will also work with all involved to reorganize and revise staffing and organization as needed. 80% of this role is focused on delivery (this is a billable role) and 20% is focused on presales and deal structuring.
- Oversee the creation of the delivery solution, scope and SOW. You will own the integrated project plan and responsibility for the oversight and execution. You will build relationships with existing customers to ensure that they are engaged and getting the most value from our services.
- Work with, coach and mentor Project Manager (s). You will also perform ongoing analysis and review of engagement(s) and one on ones with key internal and external stakeholders to assess engagement and team health and then work with rest of PM team to make any needed changes/improvements Escalations / Review.
- Be the primary leader in escalation mitigations and recoveries relationship management. The Delivery Executive will proactive communication with Infor, Partner, and Customer executives.
- Assist & Review SOW details, review staffing plan, budget, and schedule for work being proposed

**Basic Qualifications**:

- Industry expertise in Process Manufacturing: Food and Beverage, Chemicals, Life Sciences and/Distribution delivering complex professional services engagements (7-8 solutions), on-premise, cloud and hybrid.
- Experienced in Agile methodologies, such as Sprint Planning, Scrum Management, Epic/Feature work break-downs, Story-Pointing, Velocity Tracking, Burn-downs/Burn-ups, etc.
- Track record of selling consulting services and adding value in the sales process.
- Proven ability to manage successful global custom and/or co-development projects and ability to simultaneously manage multiple functions, projects, priorities and time pressure.
- P&L experience related to programs and projects.

**Preferred Qualifications**:

- A personality that is assertive and collaborative in nature with a risk-taking mentality
- Ability to develop trust-based, constructive working relationships with customer executives and Infor colleagues.
- Adapting communication style and methods in response to varying individuals and diverse situations.
- Influencing, persuasion and sound negotiation experience at all levels of business is an asset.
- Willing and able to travel extensively, including extended international.

**About Infor**

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

**Infor Values**:

We have a relentless commitment to a culture based on a business philosophy called Principle Based Management (PBM). Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

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