Delivery Executive

1 week ago

Toronto, Ontario, Canada SAP Full time

We help the world run better
The Delivery Executive (DE) provides effective project/program oversight for one or more Value or Strategic accounts.

In this billable role, the DE works closely with the customer, the Services Client Partner, and other partners to ensure the overall success of the implementation of SAP solutions and is a significant contributor to the overall success of the customer relationship.

The DE is responsible for ensuring that effective Program Governance is established for each account and is the primary point person from delivery aligned to the customer executives throughout the services lifecycle, from sales support through implementation and post-go live.

In addition to delivery support, the DE is responsible for positioning additional SAP Services in support of the success of the customer.

The DE may be required to provide oversight for PDDs, DMs, and/or PMs, and ensures engagement in their account(s).

EXPECTATIONS AND TASKS

  • Assists the SAP license sales team in the closing of any software deals by providing oversight to the implementation planning & estimating and coordinating multiple SAP LOBs and partners as required.
  • Builds credibility/trust with Strategic & Value Account customers in solution support solution implementation phase.
  • During implementations, manage overall services relationship between customer, partner and SAP to ensure that projects / programs are delivered ontime, within budget and with the highest levels of customer satisfaction through billable consulting.
  • Business development actively identifies and develops business opportunities; creates long term value plans with customer to achieve customer business objectives and expanding SAP services on the account.
  • Responsible for analyzing and executing on strategic projects, building consensus among stakeholders, ensuring alignment of project tactics with corporate strategy, and communicating project goals at a strategic level
  • Provides guidance to the SAP project team including resource strategy, issues and escalation management, project execution, and general information. Work with CP when new Service Sales opportunities are identified to expand business and continually inform Management of opportunity status and revenue KPIs for their Value or Strategic Account(s)
  • Provide talent and workforce management by following a strong career framework that includes skills enhancement and career development planning.
  • Support administrative and cultural excellence by demonstrating behaviors consistent with our valuesbased culture: Customer Focus, Quality, Product Excellence, Integrity, Commitment, and Passion.

Minimum Requirements:

  • 7+ Years of program management experience in 4+ SAP Software project lifecycles
  • Must have experience delivering software in Enterprise Environments (Fortune 100 or larger)
  • Must have superior project financials business acumen (forecasting, allocated revenue, etc.)
  • Must be PMP Certified
  • Bachelor's degree is good to have, Master's degree preferred

Additional Requirements:

  • 10+ years of SAP services sales and delivery experience including services management experience. Major Systems Integrator experience preferred.
  • ERP implementation leadership experience.
  • Track record of achieving revenue and margin goals while managing multiple client projects of meaningful scope and duration.
  • Proven ability to build trusted relationships at the client executive level.
  • Ability to effectively manage and resolve client escalations.
  • Demonstrated leadership by example style in managing teams and clients.

Meet the Team
SAP Professional Services provides end to end project support to strategic customers.

As Delivery Executive, you will partner with the customer account and all key stakeholders to ensure overall success of the implementation of SAP solutions.


We build breakthroughs together

We win with inclusion


SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best.

At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

We ultimately believe in unleashing all talent and creating a better and more equitable world.

EOE AA M/F/Vet/Disability:


Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.


Requisition ID:
|

Work Area:
Consulting and Professional Services |
Expected Travel: 0 - 60% |

Career Status:
Professional |

Employment Type:
Regular Full Time |

Additional Locations:
#LI-Hybrid.

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