Bilingual Client Experience Specialist

1 month ago

Orleans, Canada Bellefleur Physiotherapy Full time

**Be Valued. Be Heard. Be Recognized. Be Proud.**

**Be Your Professional Best**

Have you ever wanted to be part of a company with a clear vision, direction, teamwork and accountabilities for every person? You are not just being accountable, but being supported, coached and fostered in your career growth. We’ve created, and continue to improve, this exact environment where you can be the professional you want to be. Not only does our business strive on providing an excellent level of service that exceeds customer expectations, but also wants to be active participants in the community by giving back and supporting local community groups.

**Job Title**:
**Client Experience Specialist**

**Job Type**:
**Part time / Monday 8-12pm / Wednesday 3-8pm / Thursday 10-2pm : 13 hours per week (some Saturdays can be added every 2-3 weeks : 9-4pm)**

**Reports To**:
Client Experience Manager / Clinic Director / Executives

**Grade**:
Administrative

**Location**:
2 Beechwood Ave, Vanier and occasionally 3095 St-Joseph Blvd, Orléans

**Purpose of the Job**:
As a pivotal component of the business, the Client Experience Specialist provides potential and existing customers with exceptional services. They identify client needs, respond to client queries, and collaborate with various staff members to optimize client services and brand awareness within the clinics. The Client Experience Specialist reports to the Client Experience Manager, Clinical Director, and Executive team members.

**Responsibilities**:

- Receiving/directing incoming calls and making outbound calls to current and potential clients in time-sensitive situations.
- Greeting, directing, and assisting clients/visitors.
- Identifying client needs and taking proactive steps to maintain positive experiences.
- Informing clients about new company services/product features and functionalities.
- Transitioning between multiple job priorities at the same time.
- Ensuring client appointments are scheduled according to the recommended number of visits by the treating professional.
- Tracking all calls, issues, and solutions.
- Maintaining office records and tracking sheets.
- Ensuring client data is maintained in the various company softwares.
- Taking client payments, dealing with debits, credits, physical cash/cheque handling, and balancing of POS machines.
- Charging, tracking, and maintaining all third-party billing.
- Performing general office duties such as photocopies, sending faxes, and shredding documents.
- Administering office policies and procedures.
- Coordinating incoming and outgoing mail, packages, and deliveries.
- Stocking and distributing office supplies.
- Assisting with the onboarding process and/or training of new staff as needed.
- Maintaining general office tidiness, including cleanliness of treatment rooms, laundry, etc.
- Performing other related duties as assigned by management.

Experience/Education:

- Asset qualifications would be at least 2 years of experience in an office and/or a certificate in Office Administration.
- 2 years of experience in a client service environment.
- High-school diploma.

**Job Type**: Part-time
Part-time hours: 14 per week

**Salary**: $19.00-$20.00 per hour

Schedule:

- Monday to Friday
- Weekends as needed

COVID-19 considerations:
To keep staff as safe as possible we provide masks, and hand sanitizer.

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- French (preferred)

Work Location: In person

Expected start date: 2023-11-05

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