Client Experience Coordinator
3 weeks ago
Our **Orleans location** is looking for a friendly and enthusiastic Client Experience Coordinator to join our team
If you love working with kids and making a difference in the lives of children and their families then this is a wonderful opportunity
**Duties include**:
- Performing daily, weekly, and bi-weekly duties including, but are not limited to:_
- Greeting clients and families, in person and on the phone, to answer various inquiries
- Scheduling patient appointments and ensuring practitioners stay on schedule by notifying of client's arrival
- Direct billing patient's private insurance at the time of their appointment and/or collecting payment once the appointment is completed
- Maintain patient accounts by obtaining, recording and updating personal and financial information while adhering to confidentially procedures
- Handling therapist's various inquires
- Responding to online appointment requests in a timely manner
- Handling incoming faxes and scanning appropriate reports, charts and other documents correctly into client's charts
- Accountable for incoming and outgoing referrals and callbacks on a daily basis
- Ensure adequate therapist supplies are available for efficient operation of the clinic by completing inventory checklist daily
- Daily cleaning and tidying of the clinic treatment areas, staff areas, and washrooms
**Schedule**:
**Job Types**: Full-time, Part-time, Permanent
**Salary**: $18.00 per hour
Expected hours: 30 - 35 per week
**Benefits**:
- On-site parking
Schedule:
- Day shift
- Evening shift
- Weekends as needed
**Education**:
- Secondary School (required)
**Experience**:
- Customer service: 1 year (required)
**Language**:
- French (required)
Work Location: In person
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