Client Support Representative

6 months ago

Ottawa, Canada Valsoft and Aspire Operating Group Full time

**We are hiring at InnQuest Software for a Customer Support Representative to join our growing team in North America**

InnQuest Software is a leading solutions provider for the hospitality industry with offices in the United States, Australia, Canada and the UK. Our technology and services leadership, combined with hospitality expertise and global scale help more than 5500 properties in over 100 countries manage more than 450,000 hotel rooms every day

**Hotel Management experience is essential for this position**

**What your day will look like**:

- Front-line technical support
- Answer inbound calls to support department
- Identifying issues defined by clients
- Identifying, researching, diagnosing, and resolving client issues, striving for first-call resolution whenever possible
- Logging client issues and following up on unresolved issues
- Monitor and respond to user-reported issues as well as infrastructure alerts or failures promptly and professionally; ensure issues are tracked through to resolution
- Ensure efficient incident management, ensuring accurate communication to impacted groups and timely resolution
- Facilitate root cause investigations and manage the implementation of corrective and preventative measures
- Liaise with external technology vendors to coordinate changes and resolve issues
- Review, execute, and verify production changes in strict accordance with procedures defined in change documents
- Take an active role in planned technology events, i.e. business continuity tests, ensuring recovery procedures are accurate and complete
- Leverage tools and resources available within the company to simplify, automate, or eliminate inefficiencies
- Participate in shift rotation

**About You**:

- **At least 2+ years in Hospitality management or supervision of hotel front desk or back-office environment experience is essential**:

- ** At least 1+ years of experience in Technical support and strong troubleshooting skills is essential**:

- High level of knowledge of Windows operating systems and basic networking concepts
- Technical certification is a plus
- Understanding of hotel front desk and back-office operations
- Team player
- Ability to pick up new concepts easily with an initiative to learn and is self-motivated
- Ability to multi-task effectively while working on multiple projects and with multiple clients
- Assertive and able to resolve client issues with tact and diplomacy
- Excellent communication skills required:

- Verbally communicate clearly
- Write clearly with excellent grammar and spelling in a style appropriate for business communication
- Clarify problems or issues
- Good listening skills
- Professional and courteous
- Positive attitude
- ** Must be legally authorized to work in Canada or the United States is essential

  • Client Support Representative

    6 months ago

    Ottawa, Canada Affinity 1:1 Full time

    Fast growing leading company looking for a Client Support Representative to join our team! The Client Support Representative will be responsible for providing excellent service to the clients. The Client Support Representative will work closely with the sales team, operations, and other departments to ensure that customer support is top-notch. Why become a...

  • Client Support Representative

    6 months ago

    Ottawa, Canada Valsoft and Aspire Operating Group Full time

    **Client Support Representative - Level 1 - Remote - North America** **We are hiring at InnQuest Software for a Client Support Representative to join our growing team in North America!** InnQuest Software is a leading solutions provider for the hospitality industry with offices in the United States, Australia, Canada and the UK. Our technology and services...

  • Client Support Representative

    6 months ago

    Ottawa, Canada Aspire Software Full time

    **Client Support Representative - Level 1 - Remote - North America** **We are hiring at InnQuest Software for a Client Support Representative - Level - 1 to join our growing team in North America!** InnQuest Software is a leading solutions provider for the hospitality industry with offices in the United States, Australia, Canada and the UK. Our technology...

  • Client Financial Support Representative

    7 days ago

    Ottawa, Ontario, Canada The Credit Counselling Society Full time

    At The Credit Counselling Society, we're dedicated to helping individuals overcome financial challenges. As a Client Financial Support Representative, you'll play a vital role in our mission by providing exceptional support to clients navigating their financial situations.About the RoleThis is a full-time position that requires working remotely from your...

  • Customer Support Representative

    6 months ago

    Ottawa, Canada LMG Full time

    LMG is one of the top consulting firms in the greater Ottawa area. We work with renowned clients in the telecommunications industry and are gearing up to launch a campaign focused on new technological offerings. We have our eyes set on one goal, to grow their consumer base and expand their brand reputation into new markets across the country. With the tools...

  • Customer Support Representative

    6 months ago

    Ottawa, Canada LMG Full time

    LMG is one of the top consulting firms in the greater Ottawa area. We work with renowned clients in the telecommunications industry and are gearing up to launch a campaign focused on new technological offerings. We have our eyes set on one goal, to grow their consumer base and expand their brand reputation into new markets across the country. With the tools...

  • Client Service Representative

    3 weeks ago

    Ottawa, Ontario, Canada Kevin Carruthers - Desjardins Insurance Agent Full time

    About the RoleThis Client Service Representative role plays a vital part in our efforts to enhance the client experience at Kevin Carruthers Insurance Inc. The ideal candidate will support the team by performing various administrative tasks, ensuring seamless communication and exceptional customer service.ResponsibilitiesGreet clients upon arrival and...

  • Client Service Representative

    6 months ago

    Ottawa, Canada Natural Purity Full time

    **Client Service Representative - Natural Purity** We are a Canadian company that is servicing customers from coast to coast with environmentally friendly proprietary products and we are expanding our business. With one of the most advanced management teams, we provide our customers a full understanding of our product line. We also spend considerable...

  • Client Service Representative

    6 months ago

    Ottawa, Canada Natural Purity Full time

    **Client Service Representative - Natural Purity** **PLEASE ONLY APPLY IF YOU LIVE IN THE GREATER OTTAWA AREA AND RESIDE FULL TIME IN CANADA.** We are a Canadian company that is servicing customers from coast to coast with environmentally friendly proprietary products and we are expanding our business. With one of the most advanced management teams, we...

  • Client Service Representative

    6 months ago

    Ottawa, Canada Natural Purity Full time

    **Client Service Representative - Natural Purity** **PLEASE ONLY APPLY IF YOU LIVE IN THE GREATER OTTAWA AREA AND RESIDE FULL TIME IN CANADA.** We are a Canadian company that is servicing customers from coast to coast with environmentally friendly proprietary products and we are expanding our business. With one of the most advanced management teams, we...

  • Bilingual Client Support Representative, Pension

    6 months ago

    Ottawa, Canada MD Financial Management Full time

    Requisition ID: 186875 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. As a Client Support Representative, Pension Operations you will contribute to the overall success of the Medicus Pension Plan Operational Support Team, ensuring specific individual goals, plans and initiatives are executed in...

  • Bilingual Client Service Representative

    5 months ago

    Ottawa, Canada LMG Full time

    At _LMG Inc_., we take immense pride in the exceptional quality of service we deliver to our clients. One of the key reasons they chose us is our incredible team - our people truly make a difference! We are currently seeking a talented communicator to join us as a **Bilingual Client Service Representative!** In this role, you will be at the frontline of our...

  • Insurance Client Liaison Representative

    2 days ago

    Ottawa, Ontario, Canada Equitable CA Full time

    About the RoleAt Equitable CA, we are seeking a highly skilled Insurance Client Liaison Representative to join our team. This role offers an exciting opportunity for individuals with exceptional client service skills and a strong understanding of insurance products.Job DescriptionWe are looking for a dedicated and passionate professional who can provide...

  • Client Service Representative

    6 months ago

    Ottawa, Canada Summit Marketing Solutions Full time

    At _Summit_, we are firmly committed to delivering exceptional services that go above and beyond! Our dedication to excellence permeates every aspect of our operations, from our meticulous attention to detail to our relentless pursuit of customer satisfaction. We aim to thrive at the forefront of the ever-evolving marketing landscape and continue...

  • Client Service Representative

    2 months ago

    Ottawa, Canada Westboro Animal Hospital Full time

    **Westboro Animal Hospital is looking for a Client Service Representative to join their team!** Westboro Animal Hospital is a well-established, full-service small animal veterinary hospital located right in the heart of Westboro. We provide comprehensive medical, surgical, and dental care, among many other essential services to our city’s beloved canines...

  • Bilingual Client Care Representative

    5 days ago

    Ottawa, Canada Equitable CA Full time

    At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable...

  • Client Service Representative

    6 months ago

    Ottawa, Canada MD Financial Management Full time

    **Requisition ID**: 178845 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. MD Financial Management Inc, a division of Scotia Wealth Management, has an exciting opportunity for a talented, enthusiastic, and client-focused Client Service Representative to join our team. **Is this role right for you? In...

  • Bilingual Client Care Representative

    5 days ago

    Ottawa, Canada Equitable CA Full time

    At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable...

  • Client Care Representative

    6 months ago

    Ottawa, Canada P3 Veterinary Partners Full time

    **Queensway West Animal Hospital **in Kanata (Ottawa) is seeking a friendly, energetic, and compassionate Customer service representative to join our innovative and dynamic team in a full-time capacity. If you love cats and dogs and a sprinkling of wildlife, and enjoy helping people - search no further! Queensway West is a 3-doctor practice that focuses on...

  • Bilingual Client Care Representative

    2 days ago

    Ottawa, Canada Equitable CA Full time

    At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable...