Bilingual Client Support Representative, Pension

4 weeks ago

Ottawa, Canada MD Financial Management Full time

Requisition ID: 186875

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

As a Client Support Representative, Pension Operations you will contribute to the overall success of the Medicus Pension Plan Operational Support Team, ensuring specific individual goals, plans and initiatives are executed in support of Medicus’ business strategies and objectives.

**Is this role right for you? In this role you will**:
Provide personalized support to prospective Medicus Pension Plan members during enrolment, and other key Pension Operations activities, with the goal of maximizing enrolment rates and client satisfaction
Execute tasks and responsibilities with the utmost level of quality and due diligence
Using their comprehensive knowledge of Medicus operational processes, this role will ensure effective execution of those processes and proactively identify, and escalate, any potential issues that may hinder the effective execution of those processes.
Provide assistance and support to other operational areas of Medicus as required
Learn and quickly adapt as policies and procedures change
Assist with identification, development and implementation of best practices and national standards for client support
Champion a client-driven culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
Identify issues, develop, and implement recommendations, and exercise mature judgment in all dealings with Plan Members, internal audiences, as well as with external vendors and bodies such as regulatory authorities
Champion a high-performance environment and contributes to an inclusive work environment

**The Must Haves**:
Bilingual (French / English) is strongly preferred
3+ years of customer service experience
3+ years of pension administration experience is an asset
University Degree, College Diploma and/or professional accreditation (or relevant equivalents) and/or equivalent experience
Knowledge of MS Office Tools

**Do you have the skills that will enable you to succeed in this role? - We’d love to work with you if you have**:
An ability to work flexible hours to provide Canada-wide hours of operation
Experience providing personalized client service, particularly via phone or video call interactions
Strong interpersonal, self-motivation, presentation, communication, and written skills
An ability to meet deadlines and are well organized
Strong analytical, problem-solving, and reconciliation skills
Ability to adapt to change
Excellent teambuilding skills
An ability to meet client service commitments and deadlines
A focus on resolution at first point of contact
A high standard of performance, confidentiality, integrity, and a high degree of independent judgment
An ability to work closely with senior leaders and teams across several relevant areas of the Bank
An understanding of Pension administration best practices in a multi-employer pension plan environment, and related operational environments and best practices, along with managing risk prudently

**What’s in it for you?**

We are big proponents of life-work integration and provide the flexibility and tools to achieve such.
We believe an inclusive and diverse work environment makes for happy and productive employees.
We recognize the importance of well-being and offer programs and benefits to support and sustain the mental and physical health of our employees and their families.
We know that financial security is important to you and we’re here to help - competitive salaries and incentive programs, a defined contribution pension plan and an employee share option purchase program.
We realize time away to recharge is a non-negotiable - we offer a generous paid time off program in which the benefits increase along with your tenure with MD. Our team environment ensures you’re able to take time off without worrying about your clients.
We understand that cost-effective banking solutions mean more money in your pocket - through our partnership with Scotia, we offer a variety of preferred banking, credit card, mortgage and home/auto insurance options and discounts.
We love discounts. Through the WorkPerks program, as an employee of MD you’ll have access to thousands of discounts with various vendors across Canada.

Location(s): Canada : Ontario : Ottawa || Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

  • Client Support Representative, Pension Operations

    4 weeks ago

    Ottawa, Canada Scotiabank Full time

    Requisition ID: 173033 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **_ Purpose_** The Client Support Representative, Pension Operations contributes to the overall success of the Medicus Pension Plan Operational Support Team, ensuring specific individual goals, plans, initiatives are executed in...

  • ▷ Urgent: Bilingual Business Development Representative

    4 weeks ago

    Ottawa, Canada Bilingual Source Full time

    Bilingual Business Development Representative – Thornhill Are you a dynamic sales professional who thrives in a bilingual environment? Do you have a passion for business development and growing client relationships? If so, this hunter role is perfect for you! About the Role: As a Bilingual Business Development Representative, you will be at the forefront...

  • Bilingual Client Service Representative

    3 weeks ago

    Ottawa, Canada LMG Full time

    At _LMG Inc_., we take immense pride in the exceptional quality of service we deliver to our clients. One of the key reasons they chose us is our incredible team - our people truly make a difference! We are currently seeking a talented communicator to join us as a **Bilingual Client Service Representative!** In this role, you will be at the frontline of our...

  • Bilingual Client Care Representative

    4 days ago

    Ottawa, Ontario, Canada Equitable Life of Canada Full time

    Bilingual Client Care Representative is a hybrid role that offers the perfect blend of in-person and remote work. Based in Ottawa, ON, this position requires fluency in both French and English to provide excellent client service to internal and external clients.Key Responsibilities:Provide thorough knowledge of life and critical illness insurance products to...

  • Bilingual Client Care Representative

    3 weeks ago

    Ottawa, Canada Equitable Life of Canada Full time

    Bilingual Client Care Representative Ottawa, ON, Canada Req #2665 Friday, January 31, 2025 At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and...

  • Pension Administrator

    4 weeks ago

    Ottawa, Canada People Corporation Full time

    We are seeking a **Pension Administrator** to join our Coughlin team in **Ottawa, ON.** The Pension Administrator works in a team environment and is responsible for the ongoing administration of their client’s pension plans in compliance with plan rules, legislative requirements and internal practices. **The Pension Administrator will**: - Communicate...

  • Bilingual Client Service Representative

    4 weeks ago

    Ottawa, Canada MD Financial Management Full time

    Requisition ID: 186820 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. MD Management Limited, a division of Scotia Wealth Management, has an exciting opportunity for a talented, enthusiastic, and client-focused Client Service Representative to join our team. Is this role right for you? In this role...

  • Bilingual Client Care Representative

    4 weeks ago

    Ottawa, Canada Equitable CA Full time

    At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable...

  • Client Service Representative Bilingual

    3 weeks ago

    Ottawa, Canada Scotiabank Full time

    **Requisition ID**: 160911 We are committed to investing in our employees and helping you continue your career at Scotiabank. **Client Service Representative - Bilingual** What distinguishes MD Financial Management from other financial institutions? If you ask our employees, some might say it’s our unwavering commitment to life/work balance. Many might...

  • Bilingual Client Care Representative

    2 weeks ago

    Ottawa, Canada Equitable CA Full time

    At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable...

  • Bilingual Analyst, Payroll and Pension

    4 days ago

    Ottawa, Ontario, Canada Canada Mortgage and Housing Corporation Full time

    Bilingual Analyst, Payroll and Pension (Ottawa)Job Requisition ID: 10700Position Status: Temporary Full TimePosition Type: HybridTravel Requirement: Travel not requiredLanguage Skill Levels (Read/Write/Speak): CBCSecurity Requirement: Reliability StatusSalary: Our salaries generally range from $52286.89 to $65358.61 and are based on qualifications and...

  • Bilingual IT Field Service Support Representative

    2 weeks ago

    Ottawa, Canada Alio Recruitment Full time

    Bilingual IT Field Service Support Representative (French & English) Are you a tech-savvy problem solver with hands-on experience providing on-site technical support? Do you thrive in a fast-paced environment where every day brings a new challenge? If so, we want to hear from you!About the Role We’re looking for aBilingual IT Field Service Support...

  • Bilingual IT Field Service Support Representative

    2 weeks ago

    Ottawa, Canada Alio Recruitment Full time

    Bilingual IT Field Service Support Representative (French & English) Are you a tech-savvy problem solver with hands-on experience providing on-site technical support? Do you thrive in a fast-paced environment where every day brings a new challenge? If so, we want to hear from you!About the Role We’re looking for aBilingual IT Field Service Support...

  • Bilingual Administrative Committees Coordinator-HYBRID

    3 weeks ago

    Ottawa, Canada Beyond Bilingual Inc. Full time

    Bilingual Administrative Committees Coordinator - HYBRID FULL TIME, Permanent Location: (Hybrid role – 1 day a week in office) – Toronto Hours: Mon-Fri - 9am-5pm (37.5 hours/wk.) Salary: Up to $79K + Annual Bonus Company: Our client is a leader in their industry and values its employees tremendously. They currently are looking to add a Bilingual...

  • Bilingual Client Care Representative

    3 weeks ago

    Ottawa, Canada Coast Hotels Full time

    At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated, and client-responsive staff. Join Equitable...

  • Bilingual Client Care Representative

    3 weeks ago

    Ottawa, Canada Equitable Full time

    At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable...

  • Bilingual Analyst, Payroll and Pension

    3 days ago

    Ottawa, Ontario, Canada CMHC Full time

    Job Requisition ID: 10700 Position Status:  Temporary Full Time  Position Type:  Hybrid  Office Location:  Ottawa (ON) Travel Requirement:  Travel not required  Language Designation:  Bilingual  Language Skill Levels (Read/Write/Speak):  CBC  Security Requirement:  Reliability Status  Salary:  Our salaries generally...

  • Bilingual Analyst, Payroll and Pension

    3 days ago

    Ottawa, Ontario, Canada CMHC - SCHL Full time

     Job Requisition ID: 10700  Position Status: Temporary Full Time Position Type: Hybrid  Office Location: Ottawa (ON)Travel Requirement: Travel not required Language Designation: Bilingual Language Skill Levels (Read/Write/Speak): CBC Security Requirement: Reliability Status Salary: Our salaries generally range from $ 52286.89 to...

  • Bilingual Customer Service Representative

    2 weeks ago

    Ottawa, Canada The Canadian Resident Matching Services Full time

    The opportunity: The Canadian Resident Matching Service (CaRMS) is seeking a bilingual, client-centric, talented individual with a passion for promoting positive relations with our clients and stakeholder groups. Reporting to the Manager of Client Services, the Bilingual Client Service Representative is a member of the client services team and is responsible...

  • Bilingual IT Field Service Support Representative

    2 weeks ago

    Ottawa, Canada Alio Recruitment Full time

    Bilingual IT Field Service Support Representative (French & English)Are you a tech-savvy problem solver with hands-on experience providing on-site technical support? Do you thrive in a fast-paced environment where every day brings a new challenge? If so, we want to hear from you!About the RoleWe’re looking for a Bilingual IT Field Service Support...