Quality Improvement Consultant

3 weeks ago

Kitchener, Canada Grand River Hospital Full time

At Grand River Hospital we are building a world class health care system supporting healthier lives for the communities we serve. We value people above all else and the experiences of our patients and their families, our team members, and our partners are at the very top of our agenda.

Through our values of CARE; TRUST AND BE TRUSTWORTHY; COURAGE TO START, HEART TO FINISH and WELCOME ONE TO WELCOME ALL we leverage the collective talents and strengths of our GRH team, our community, and our partners to innovate and accelerate the transformation of health care delivery.

We currently have an opportunity for a full-time **Quality Improvement Consultant in the Quality Assurance Team.**

**How Quality Improvement Consultant our teams at Grand River Hospital**:
The Quality Improvement Consultant uses expert knowledge and skills to provide consultative support and coaching/ mentorship to clinical programs and services as it relates to quality, process improvement and performance to meet the strategic goals of the organization, achieve operational efficiencies and achieve sustainable change. In performing the functions of this role, the incumbent takes into consideration external and internal drivers in determining actions to provide business services.

**Job duties include, but are not limited to**:

- Collect and interpret data utilizing evidence-informed decision making including performance metrics identification and analysis to inform quality improvement initiatives
- Execution of data collection methodologies, coaching/mentorship, planning, evaluation, and leadership for quality improvement strategies
- Implement quality and utilization improvements using relevant process improvement tools and techniques
- Champion, market, manage and monitor corporate quality initiatives
- Provide advice, support, and consultation to internal parties in response to quality related inquiries
- Participate on relevant committees and working groups from a quality perspective as required
- Advance quality in the organization through consultation and education on quality methodologies through knowledge of clinical best practices, legislative requirements and policies
- Implement goals and action plans as outlined in our annual Quality Improvement Plan

**At Grand River Hospital, the Quality Improvement Consultant has**:

- Undergraduate degree in Healthcare Management or a health related discipline
- Master’s Degree in Quality Improvement and Patient Safety (QIPS), Health Sciences, Business Administration, or Health Administration preferred
- 5 - 7 years of health care experience required, preferably in quality management
- Certification in LEAN/ Six Sigma, a working knowledge of IHI Improvement Model, Project Management Program, and/or other relevant education/ experience preferred
- Experience with data collection, measurement, and analysis/ evaluation techniques
- Proven ability to research evidence-informed practices/legislation and provide support for implementation in quality
- Excellent interpersonal, communication, and presentation skills including demonstrated expertise in meeting and group facilitation
- **Exceptional change management, problem solving, negotiation and conflict resolution skills**:

- **Team-focused approach including engagement, flexibility, and an excellent attendance record**:

- **Proven ability to coordinate multiple tasks and time demands**

**At Grand River Hospital we support our Team Members with**:

- A thorough onboarding and orientation program
- Ongoing training and development opportunities
- Access to our Ongoing Education Fund
- Career mentorship
- Wellness programs**APPLICATIONS WILL BE RECEIVED UNTIL THE POSTING IS CLOSED.**

Grand River Hospital is committed to fair and equitable employment and in our recruitment and selection practices. We strongly believe in inclusion and diversity within our organization, and welcome all applicants including, but not limited to: racialized communities, all religions and ethnicities, persons with disabilities, LGBTQ2S+ persons, Indigenous people, and all others who may contribute to the further diversification of our Hospital community. We are committed to providing and fostering a respectful workplace for all employees, free from violence and harassment. Grand River Hospital is a proud member of the Canadian Centre for Diversity and Inclusion (CCDI).

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