Manager, Quality and Patient Safety
2 weeks ago
**POSITION VACANCY**: Quality Assurance
**POSITION**: Full Time Manager, Quality and Patient Safety
**HOURS OF WORK**: 7.5 Hour Shifts Monday to Friday, Days
**JOB SUMMARY**:
Grand River Hospital (GRH) provides exceptional care to patients in Waterloo-Wellington, Ontario through highly experienced, knowledgeable and compassionate professionals. GRH provides a comprehensive range of care to patients across two main campuses, six partner locations for cancer and kidney care and three community treatment centres. Grand River Hospital employs over 3,200 highly skilled and dedicated employees, over 600 professional staff (such as physicians and midwives) and over 1,000 volunteers.
In May 2023, Grand River Hospital received the largest donation in the hospital’s history by Ralph and Dorothy Kraft, local community builders, innovators, and entrepreneurs. In the spirit of the Kraft family legacy of innovation and inspiration in our community, money from this gift will drive the work to advance and achieve the ambitious goals for quality, patient experience and planning set out in Grand River Hospital’s Strategic Plan, Aiming High.
Reporting to the Director of Quality, Patient Safety & Experience the Manager of Quality and Patient Safety will provide leadership and expertise for the advancement of high quality, safe, innovative care by fostering a culture of exceptional care, every time. In this role, you will bring extensive experience and expertise in building a culture of quality and patient safety throughout the organization.
If you are an effective change leader who is passionate about continuous quality improvement and patient safety, then this role is for you
**Key Responsibilities**:
- Lead opportunities to proactively create a culture of quality and patient safety in collaboration with the Medical Director, Quality, Risk and Patient Engagement and other team members.
- Responsible for implementing the Quality Framework in order to improve quality of care and reduce preventable harm.
- Provide leadership and oversight for the management of all aspects of Quality and Patient Safety operational services.
- Oversee the GRH process for identifying and analyzing safety events, with a focus on eliminating preventable harm.
- Lead GRH accreditation processes including the development and implementation of an ‘Everyday Readiness’ approach to preparation for Accreditation Canada site visits.
- Develop, implement, monitor and evaluate short and long-term plans which are in alignment with GRH’s goals and objectives, including the Quality Improvement Plan.
- Lead quality and patient safety capacity building, awareness and communications initiatives and events within the hospital.
- Partner with other support services and clinical operations programs to integrate quality and patient safety across the organization.
- Work closely with other clinical services to create an insight driven - quality improvement culture.
**QUALIFICATIONS**
- Masters Degree in a health-related field e.g. Health Administration, Business Administration
- Registered Nurse or other regulated health professional
- Advanced training and experience in Quality, Patient Safety, Improvement Science and Change Management
- Minimum 3 years leadership experience in an acute care hospital setting
- Minimum 5 years clinical experience
- Proficient understanding of Accreditation Canada processes and standards required
- Knowledge and experience in the implementation and adherence to relevant professional practice standards and requirements in legislation such as ECFAA, QCIPA.
- Ability to critically appraise practice related to safety and quality improvement.
- Knowledge and experience in patient safety and quality improvement methods such as the Canadian Incident Analysis Framework, The Model for Improvement, Lean, FMEA.
- Deep understanding of just culture principles and patient safety and quality best practices.
- Experience leading large scale change initiatives with demonstrated ability to manage multiple and complex projects to meet aggressive timelines.
- Demonstrated ability to approach issues and challenges in an innovative and creative manner.
- Excellent interpersonal, communication and presentation skills
- Ability to foster and build relationships, engage and influence others
- Demonstrated expertise in meeting and group facilitation
- Excellent problem solving, negotiation and conflict resolution skills
- Experience in evaluation, measurement, data collection and analysis
- Demonstrated understanding and commitment to health equity and the social determinants of health. Proficient use of MS Office Applications-
**APPLICATIONS WILL BE RECEIVED UNTIL THE POSTING IS CLOSED.**
Grand River Hospital is committed to fair and equitable employment and in our recruitment and selection practices. We strongly believe in inclusion and diversity within our organization, and welcome all applicants including, but not limited to: racialized c
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