Customer Care Specialist
2 weeks ago
**Ideal Siding** is looking for a **Customer Care Specialist** to join our team.
Do you take pride in delivering exceptional quality and service with everything you do? Do you love to help people and solve problems? Do you believe in the power of teamwork and sharing ideas to improve the status quo? Do you have a desire to learn, grow and foster success?
If you want to make a difference and would love to be part of a dynamic, thriving team, Ideal Siding could be the ideal place for you
We offer competitive compensation, benefits, and the opportunity for career growth with Ideal Siding.
**Job description**:
This is not your typical call centre position, our priority is customer service and determining how we can best help our customers and our franchisees. As a Customer Care Specialist with Ideal Siding, there is never a dull moment You will be the first point of call for all of our customers. You will be coordinating and scheduling meetings for over a dozen project managers. This is a fast-paced environment where your accuracy and ability to pay attention to detail will be crucial. Your customer service and listening skills will be second to none.
**Who are we?**
Ideal Siding is the fastest-growing siding renovation company in North America. With multiple divisions in British Columbia, Ontario and Alberta, and our expansion into the US, we set a new standard in the industry with our approach to business and our clients.
**Our Mission** - is that every homeowner in North America has access to reliable, affordable, and professional siding renovation services.
**Our values are**:
1 Openness - transparency, communication and accountability are what fuels us
2 Being helpful - we are in the business of serving people and finding an ideal solution for the customer.
3 Hard work - this is our secret sauce. We strive to constantly out-work, out-maneuver, and out-think our competitors so we can deliver.
**What The Role Is All About**:
- Answer phone calls and schedule appointments for Sales Managers across all divisions
- Maintain and update our database of clients in CRM
- Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
- Assistance with project operations
- Other administrative duties as required.
**What Are The Qualifications**:
- Self-motivated and capable of handling multiple priorities. You have a solid work ethic with a commitment to excellence
- Extensive experience with management of multiple calendars
- Proficiency in G Suite productivity tools, such as Gmail, Drive, Docs, Sheets, Slides, Forms, and Hangouts Meet
- Superior customer service skills with a clear, effective and professional communication style
- Detail-oriented and organized, with exceptional time management abilities
- Curious, you love to ask questions, solve problems and find solutions, collaborate, and have an appetite for learning new things
- Ability and aptitude for learning new processes and systems
- Flexible and adaptable in a fast-moving environment with a minimum of 3 years of experience in a call center or a professional customer service environment
- Ability to think outside of the box and understand the big picture
- Passion, enthusiasm, integrity and a positive attitude
Ideal Siding provides a great working environment with an opportunity to grow within the company continuously.
- We are looking forward to hearing from you_
- Ideal Siding Team_
**Job Types**: Full-time, Permanent
**Salary**: From $18.00 per hour
**Benefits**:
- Casual dress
- Dental care
- Extended health care
- Life insurance
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
**Education**:
- Bachelor's Degree (preferred)
**Experience**:
- Customer service: 3 years (preferred)
- Administrative: 2 years (preferred)
Work Location: One location
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