Product Deployment Specialist

3 weeks ago

Burnaby, Canada Medfar Full time

Company Description

Founded in 2010 by two aeronautical engineers, MEDFAR Clinical Solutions developed the first web-based electronic medical record (EMR) in Quebec. MEDFAR continues to work hard to incorporate the latest technological innovations into MYLE in order to provide care teams and their patients with the tools they deserve.

**Job Description**:
As a Product Deployment Specialist, your role consists of supporting clinic staff in the optimal use of our web-based electronic medical record (EMR), while ensuring a successful implementation adapted to the reality of each clinic. Your contribution to the deployment team will have a direct and significant impact on improving clinical processes. You will be joining a multidisciplinary team whose mandate is to welcome new clients and guide them in the adoption of our care management solutions.

**Main Responsibilities**
- Be an integral part of the onboarding team by helping to define the needs of new customers.
- Plan and prepare the technological park required for the deployment of MEDFAR’s products.
- Implementation of functional interfaces required for the deployment of our products.
- Develop IT clinical processes related to the deployment ensuring optimal use of our EMR product.
- Participate in remote and on-site project deployments depending on size or complexity using tailored tools.
- Prepare and conduct advanced training adapted to the clerical and medical staff of clinics.
- Organize Q&A sessions for clients at clinics.
- Design presentations and write project reports.
- Support clients throughout the process.

**Qualifications**:
**Contribute to our team with your strengths**:

- Post-secondary studies in the field of health, education, health software, and project management. any other relevant field or equivalent experience.
- 6 months to 3 years of relevant experience.
- Strong sense of organization and structure of a work plan.
- Excellent customer service and thoroughness.
- Ability to establish fruitful interpersonal relationships and recognize complex emotions coming from others.
- Excellent communication in English, both orally and in writing.

**Working conditions**
- Trips will be required, and the frequency will depend on the week;
- Valid Driver's license (Class 5) and car;
- Schedule flexibility and availability to travel throughout British Columbia.

Additional Information
**What we offer our employees**:

- Be part of a purpose-driven organization whose product is disrupting and digitizing health care, making doctors’ and healthcare workers’ lives easier, and enabling better patient health outcomes.
- An entrepreneurial culture of transparency, collaboration, and innovation.
- Annual training budget of $1,500 for professional development and opportunity to grow your career in a high-growth environment.
- Benefit from MEDFAR’s success through our Annual Bonus Program.
- Health insurance and benefits as of Day 1, including Employee & Family Assistance Program (EFAP).

**#LI-Remote

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