Customer Care Supervisor

2 weeks ago

Burnaby, Canada Sunbelt Rentals of Canada Full time

Are you looking for an opportunity to be part of movie production? Sunbelt Rentals Film & TV, previously known as William F White International Inc., the largest movie equipment rental company, is looking for a Client Services Supervisor to join us. With offices across the country, Sunbelt Rentals Film & TV services productions of all sizes from coast to coast and houses an extensive state-of-the-art inventory. Our job is to help bring the magic of storytelling to life, by supporting our clients as their go-to Partners in Production.

The Client Services Supervisor oversees the Client Services (CSR) & Rentals Desk department, fostering a positive & collaborative team, working closely and cohesively with internal office and warehouse operations to best serve on-site clientele.

**Responsibilities**:

- Supervise, coordinate & assign the day-to-day activities of the team, ensuring they have the information, tools and resources needed to perform their jobs efficiently and effectively.
- Coordinate and oversee production assignments, Resolve any conflicts, or feedback from staff or customers
- Generate reports as necessary, ensuring CSRs are taking appropriate measures to mitigate late returns.
- Oversee and assist with check-ins and check-outs of equipment packages
- Elicit feedback from production crews on current level of service and address areas of improvement, fielding any customer concerns or complaints and ensuring they are addressed in a timely manner.
- Receive and appropriately distribute order documents from the CSR department to warehouse floor staff.
- Collaborate with the Rental Inventory Coordinator to correct inventory discrepancies
- Perform CSR related duties, provide day-to-day support to productions in the regional offices.

**Qualifications**:

- Exceptional customer service skills with a minimum of 2 years customer service experience
- Minimum 2 years related industry experience, preferred
- Minimum 2 years’ experience leading a team, preferred
- Proficient in Microsoft Office
- Experienced with inventory control systems, knowledge of RTPro, an asset
- Demonstrated ability to work well autonomously and in a team environment
- Ability and willingness to delegate tasks, take initiative and lead
- Willing to work alternate hours, as necessary

**We Support our Team before anything else - Join us, you will be able to**
- Enjoy competitive wages and a comprehensive benefits program
- Prescription, paid sick day & vacation, vision coverage, short
- & long-term disability coverage
- Group RRSP plan, company-wide profit-sharing program
- Tuition & Fitness reimbursement; Boots Allowance program
- Develop new skills for a career track in equipment rental industry
- We promote from within; you can explore your career to level up and get prepared for various roles
- Work with incredible team of people in a safety-driven culture
- Social committee with various events; We act with integrity and follow through on our commitments with high level of engagement
- We strive to build safe, healthy, inclusive, and sustainable communities

**The physical demands of this role **require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodation may be made to comply with applicable laws.

Sunbelt Rentals Film & TV requires applicants to undergo a background verification process prior to commencing employment with the company. Employment with Sunbelt Rentals Film & TV is contingent on the satisfactory completion of a pre-employment background check.

Sunbelt Rentals Film & TV is an equal opportunity employer — women, people with disabilities, Aboriginal peoples, and visible minorities are welcome to apply.

**Job Types**: Full-time, Permanent

Pay: $27.06-$33.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime

Supplemental pay types:

- Overtime pay

**Experience**:

- Customer service: 2 years (required)
- Leadership: 2 years (preferred)
- Inventory control: 1 year (preferred)

Work Location: In person

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