Program Administrator

1 week ago

New Westminster, Canada Homelessness Services Association of BC Full time

**About us**

Homelessness Services Association of BC (HSABC) is an umbrella organization of shelters, drop-in centres, homeless outreach teams, and other service providers addressing the needs of persons experiencing homelessness with the goal of ending homelessness.

**Job Summary**

The Program Administrator for the Vancouver Coastal & Fraser Regions, working with guidance from the Program Manager (in the interim with the Director of Programs) and collaboratively with fellow staff, will be primarily responsible for the implementation of programs, projects, and Member services within regions aligning with the Vancouver Coastal Health and Fraser Health Authorities.

**1. Competencies**

The Program Administrator for the Vancouver Coastal & Fraser Regions should possess the ability to work with a variety of stakeholders, including colleagues, HSABC Members, and community partners, to support and enhance community-based shelter services during extreme weather conditions and facilitate HSABC program delivery and growth.

Applicants should be able to demonstrate proficiency in several of the competencies below, with an interest in personal development to acquire the remainder:
1.1. Communication - must have strong communication skills to clearly articulate critical information. Communication style must also support an ability to receive and respond positively to feedback.

1.2. Resourcefulness - adapt to change in a dynamic and evolving work environment.

1.3. Organization and Multitasking - adept at setting up systems and processes to efficiently manage multiple, and at times competing projects, activities, and priorities.

1.4. Critical Thinking - ability to analyze information objectively, utilizing data and criteria to draw conclusions decisively.

1.5. Collaborative Approach - work with stakeholders to build new working relationships and enhance existing connections with sector/community partners.

1.6. Flexibility - ability at times, to complete tasks outside traditional working hours (evening/weekends/holidays) while managing capacity and work-life balance.

**2. Specific Job Duties**

With support, resources, and opportunities for growth, the Program Administrator for the Vancouver Coastal & Fraser Regions will:
2.1. Administer the Access to Transit project, including maintain mailing lists and correspondence; conduct bi-monthly mailouts of transit tickets; entre tracking data; and provide required reports to funders.

2.2. Administer the Extreme Weather Response program, including:
2.2.1. Maintain mailing lists and correspondence; generate inventory lists of EWR sites and prospective sites; support program operations and growth, working closely and building relationships with faith-based communities, municipalities, non-profit operators, and diverse community partners.

2.2.2. Monitor the weather and send official notifications (tied to the Assistance to Shelter Act) to the relevant policing departments for each community; generate daily posters collating EWR sites in Metro Vancouver when any are activated; send community notifications and posters for alerts, extensions, and cancellations; manage the _X_ account _HSABC_MVEWR_; and be on call during alert periods for emergency Location Amendments or other changes.

2.2.3. Support EWR Roundtables with minute-taking and development of meeting agendas; collect, record, and report on various program data in multiple communities; and support community plans and end-of-season reports.

2.2.4. Support capacity expansion efforts through community-based heat response planning and implementation during the summer months.

2.3. Support the planning and delivery of HSABC’s Annual Conference, including leading the registration process and greeting conference attendees; support the development of the conference program; collect all videos, PowerPoint presentations, or other media; and support the development of conference tours.

2.4. Support the planning and delivery of Homeless Counts, including provide support on the days of the counts; collect shelter count packages; support in preparation of the counts (create packages, represent HSABC at count trainings, etc.).

2.5. Support regional coordination throughout the Greater Vancouver and Fraser Regions, including working with appropriate staff to convene Regional Roundtables; support the development and delivery of in-person training within the regions; and support the development and delivery of projects within the regions.

2.6. Other duties as assigned.

3.1. Lived expertise of homelessness, poverty, and/or precarity is an asset.

3.2. There is flexibility regarding education level based on an equivalent combination of work and lived experience compared to post-secondary training in social services and Office Administration.

3.3. Strong familiarity with, and advanced understanding of the landscape of homelessness and homelessness serving organizations and agencies in BC. Prior work or volunteer involvement wi

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