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Program Coordinator, Continuing Education
4 weeks ago
**Work Arrangements**
**What Douglas Offers**
- We offer the opportunity to do what you do best in an inclusive, collaborative and collegial environment. At Douglas, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth, and development, as well as a safe and respectful workplace.
- Transit-accessible campuses
- Hybrid work arrangements for eligible positions
- Competitive salaries
- Excellent Health and Dental Benefits for eligible positions
- Defined-Benefit Pension Plan for eligible positions
- Professional Development funding
- Access to our Fitness Centres and Classes
**For more benefits information,**click here****
**The Role**
- The Program Coordinator, Continuing Education, is the primary point of contact for the operations and coordinates the administrative responsibilities to ensure compliance with related College policies and department procedures. This position coordinates and performs the administrative processes required to support the Continuing Education operations. The Program Coordinator provides supervision to the positions that support the Continuing Education operations. This position reports to the Manager, Athletics and Recreation Operations. This role provides exceptional client-centred service on a consistent basis to all internal and external stakeholder groups.
**Responsibilities**
**1.** **Oversees administrative operations of the Sports Institute.**
- a. acts as the point of contact for Continuing Education, coordinating and performing the administrative functions required for effective operations of all programs;
- b. ensures compliance with college and departmental policies, procedures and processes;
- c. ensures adherence to Health & Safety Guidelines in regard to accidents/injuries that occur within the work environment;
- d. creates a variety of materials including procedures, manuals documentation standards and course materials;
- e. oversees and performs duties such as responding to inquiries, preparing correspondence, forms and reports and data management;
- f. performs regularly scheduled inventory and inspection of course materials, equipment and supplies, making purchase recommendations;
- g. establishes and maintains an effective records and information filing system,
- h. collaborates with internal departments to coordinate operational procedures and processes, i.e. Human Resources, Payroll, Facilities, Learning Resources, ITS, and Bookstore as required;
- i. travels to Coquitlam Campus, and or designated sites to assist with operational needs.
**2.** **Performs administrative support functions for Continuing Education and Youth Programs.**
- a. liaises with instructors to facilitate program, course and programming requirements, including course dates, policies, and provide financial recommendations to the Manager, Athletics and Recreation Operations;
- b. provides on-site services support for programs, courses and activities, including room bookings, equipment, materials, and food services;
- c. establishes and maintains routine program, course and activity follow-up, including such items as evaluations forms, certificates and mailing lists;
- d. gathers and summarizes student evaluations and produces evaluation reports for the instructors and sends the reports to the Manager, Athletics and Recreation Operations for review;
- e. prepares promotional material and packages including editing content and style;
- f. maintains webpages, and electronic message boards to keep the college community informed of CE information, programming and events;
- g. creates and updates course registration information in Banner, assigning course identification codes and liaising with the Enrollment Services and Finance as required;
- h. assists with the maintenance of the Learning Management System (i.e. Blackboard) including updating course materials, adding new students, archiving student records, uploading and removing documents and identifying required revisions;
- i. produces, reviews, updates and enters documents such as course information sheets, student records, instructor records, class lists, waiting lists, mailing lists and course cancellation information;
- j. assesses and collects fees including processes fee adjustments;
- k. assists with registration and other departmental support activities as required;
- l. coordinates regular instructor meetings, including agenda preparation and logistics; records minutes at instructor meetings.
**3.** **Provides support to students and Instructors.**- b. advises on CE course selection and ensures prerequisite requirements are met;
- c. orients new students to the Learning Management System and counsels them on preparing for online learning;
- d. provides ongoing troubleshooting on the Learning Management System to students and instructors;
- e. coordinates exams and invigilates as required;
- f. tracks and resolves student issues (i.e., outstanding student grad
