Customer Support Administrator

2 weeks ago


Toronto, Canada 1 Click Heating and Cooling Full time

1 Click Heating and Cooling Inc. is an growing e -commerce Hvac company active in Ontario and across other Atlantic Provinces. We are currently searching for a professional customer service administrator to handle multiple tasks in a busy hvac environment.

**Duties**:

- Answering inbound calls from customers and directing to appropriate departments, Operations,Service, Sales, etc.
- Assisting the Operations Team with managing multiple excel tracking sheet(s) and managing the list and updating daily.
- Able to learn quickly around our CRM, and update every time with notes to communicate with the rest of the company is what has been done for that customer.
- Keen to detail and manage your own work load without being micromanaged.
- Update all customers on calls about audit costs so they are prepared and help our company stay consistent.
- Multi-tasker, proactive, very organized, good listener, lots of patience and able to work in a fast paced environment

*

**Job Types**: Full-time, Permanent

**Salary**: $41,864.00-$44,703.00 per year

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 3 years (preferred)

Work Location: One location

Application deadline: 2023-01-24
Expected start date: 2023-01-23



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