Customer Support Representative- Insurance
4 weeks ago
The Ontario Medical Association (OMA) advocates for and supports doctors, seeking to strengthen their leadership role in caring for patients. We continually seek to be the trusted voice in transforming Ontario’s health-care system by courageously pursuing best practices, new ideas, solutions, and opportunities to improve.
Job summary
This position provides first point of contact for customer service support to members, responding to daily queries and requests, and handle the investigation and resolution of escalations.
How you will make a difference Interacting with members to address their service concerns, and needs; listen and gather all relevant information when referring members to an external business partner or the appropriate sales team for an insurance consultation or a more in-depth conversation. Providing members with the value of insurance benefits and alternative options to consider before cancelling insurance coverage. Assisting members in navigating our OMA Insurance or business partners’ insurance coverage websites and portals. Gathering documents and handle member and service related, product, administrative and process matters, complaints, and escalations, and follow up on actions taken to resolve issues; provide a clear and concise response to member. Adhere to agreed-upon Service Level Agreements and ensure information accuracy based on member service requests using proper activity settings. Presents as a good brand ambassador of the OMA who displays professionalism, courteousness, patience, and understanding when dealing with our members. Requirements that are important to us Community College Diploma in Business Administration or equivalent. 4-5 years of relevant experience Solid foundation in life, disability and medical group and individual insurance with customer service experience Working knowledge with Salesforce CRM system ACS (Associate Customer Service) is an asset. ALMI (Associate Life Management Institute) is an asset Ability to perform insurance customer service and administration duties Working in a fast-paced sales support environment
The OMA has moved to a permanent hybrid work environment. As such, the individual in this position will be required to work a minimum number of days in our Toronto office.
What do we have to offer you? A work environment whose values are to be respectful, bold, responsive, and transparent in our work and our behaviours A fantastic opportunity to grow with the team and help shape the strategic direction of the OMA, its members and the health-care system An organization that is committed to the equity, diversity and inclusion principles of humility, accountability, collaboration, courage and integrity A commitment to growth and development through paid professional development and continuous in-house learning A friendly and flexible hybrid work environment Competitive salary and bonus program Exceptional group benefits package, including a spending account and a robust wellness program An organization that has been recognized as a for four consecutive years.
As a condition of employment, OMA conducts background checks and reference checks for all open positions.
| | | |
-
Sales Representative-insurance
4 weeks ago
Toronto, Canada Desjardins Insurance Full timeWe are an Independently owned **Desjardins Insurance Agency **in South Etobicoke; passionate about helping our clients recover from unforeseen losses and bettering their lives. Desjardins Insurance is the 2nd largest Property & Casualty Insurance in Canada. We are looking to grow our seasoned well trusted & top producing team. If you are ambitious, sales...
-
Insurance Sales
4 weeks ago
Toronto, Canada Desjardins Insurance Full timeWe are an Independently owned **Desjardins Insurance Agency **in South Etobicoke; passionate about helping our clients recover from unforeseen losses and bettering their lives. Desjardins Insurance is the 2nd largest Property & Casualty Insurance in Canada. We are looking to grow our seasoned well trusted & top producing team. If you are ambitious, sales...
-
Sales & Customer Service Rep - Insurance
1 week ago
Toronto, Canada Desjardins Insurance Full timeLilian Hee-Karstadt, Desjardins Insurance is an Independently owned **Desjardins Insurance Agency **in South Etobicoke; passionate about helping our clients recover from unforeseen losses and bettering their lives. Desjardins Insurance is the 2nd largest Property & Casualty Insurance in Canada. We are looking to grow our seasoned well trusted & top...
-
Customer Support Representative- Insurance
4 weeks ago
Toronto, Ontario, Canada Ontario Medical Association Full timeAre you looking to join one of Greater Toronto's Top 2024 Employers?The Ontario Medical Association (OMA) advocates for and supports doctors, seeking to strengthen their leadership role in caring for patients. We continually seek to be the trusted voice in transforming Ontario's health-care system by courageously pursuing best practices, new ideas,...
-
Insurance Sales Representative
1 month ago
Toronto, Canada Lilian Hee-Karstadt - Desjardins Insurance Full timeHello, this is Lilian Hee-Karstadt, owner of a Desjardins Insurance Agency in South Etobicoke. We are a growth and customer focused Agency. Desjardins Insurance is the 2nd largest insurance company in Canada. We sell Auto, Home, Commercial, Life and Health insurance. We also provide financial planning services through the sales of mutual funds and...
-
Customer Service Representative
9 hours ago
Toronto, Canada LBM - LibelluleMonde Full timeCompany Description Libellule Monde is well-established in Quebec and Canada with customers like Air Canada, Air Transat, Jazz, Sunwing, Bombardier, and Bell Helicopter. We supply high quality certified products in more than 10 countries and works with international clients such as AAR Corporation, Air Philippines Corporation, Premier Aviation...
-
Customer Service Representative
17 hours ago
Toronto, Canada LBM - LibelluleMonde Full timeCompany Description Libellule Mondeis well-established in Quebec and Canada with customers like Air Canada, Air Transat, Jazz, Sunwing, Bombardier, and Bell Helicopter. We supply high quality certified products in more than 10 countries and works with international clients such as AAR Corporation, Air Philippines Corporation, Premier Aviation Overhaul and...
-
Customer Support Representative
3 weeks ago
Toronto, Canada Vault Credit Corporation Full time**Customer Support Representative** Vault Home Credit Corporation DBA VaultPay is designed to ease the consumer financing transaction between our Partners and Homeowners. We offer customers total payment control with simple and easy financing options for Homeowners and their Home Improvement loans. We are looking for a motivated, customer-focused Customer...
-
Customer Support Representative
6 hours ago
Toronto, Ontario, Canada Ace Management Group Full timeCustomer Support RepresentativeAce Management Group is looking for a Customer Support Representative to proactively support and provide direct customer service strategies for a renowned client in the telecommunications industry. As the Customer Support Representative, you will fuel the client's excitement as their direct point of contact. We need someone in...
-
Customer Support Representative
19 hours ago
Toronto, Canada Ace Management Group Full timeCustomer Support RepresentativeAce Management Group is looking for a Customer Support Representative to proactively support and provide direct customer service strategies for a renowned client in the telecommunications industry. As the Customer Support Representative, you will fuel the client's excitement as their direct point of contact. We need someone in...
-
Customer Support Representative
4 days ago
Toronto, Canada Clarity Recruitment HR Full timeJob Location: Canada We are seeking a friendly and dedicated individual to join our team as a customer service representative. In this role, you will be the primary point of contact for our valued customers, providing exceptional service to ensure their satisfaction and loyalty. You will handle a variety of inquiries, complaints, and requests, striving to...
-
Customer Support Representative
4 days ago
Toronto, Canada Clarity Recruitment HR Full timeJob Location: Canada We are seeking a friendly and dedicated individual to join our team as a customer service representative. In this role, you will be the primary point of contact for our valued customers, providing exceptional service to ensure their satisfaction and loyalty. You will handle a variety of inquiries, complaints, and requests, striving to...
-
Customer Support Representative
4 days ago
Toronto, Canada Clarity Recruitment HR Full timeJob Location: Canada We are seeking a friendly and dedicated individual to join our team as a customer service representative. In this role, you will be the primary point of contact for our valued customers, providing exceptional service to ensure their satisfaction and loyalty. You will handle a variety of inquiries, complaints, and requests, striving to...
-
Customer Support Representative
5 days ago
Toronto, Canada Clarity Recruitment HR Full timeJob Location: CanadaWe are seeking a friendly and dedicated individual to join our team as a customer service representative. In this role, you will be the primary point of contact for our valued customers, providing exceptional service to ensure their satisfaction and loyalty. You will handle a variety of inquiries, complaints, and requests, striving to...
-
Customer Support Representative
1 day ago
Toronto, ON, Canada EightSix Network Inc Full timeWe are seeking a friendly and dedicated individual to join our team as a customer service representative. In this role, you will be the primary point of contact for our valued customers, providing exceptional service to ensure their satisfaction and loyalty. You will handle a variety of inquiries, complaints, and requests, striving to exceed expectations...
-
Customer Service Representative
3 days ago
Toronto, Canada People Corporation Full timeAt ACL, we believe our employees make the difference. That's why we provide a professional and motivating team environment where contributions are valued. This belief, supported by an entrepreneurial culture, has helped build a company with a strong history and an exciting future. We are currently hiring for a Customer Service Representative in our Toronto...
-
Customer Support Representative
4 days ago
Toronto, Canada Clarity Recruitment Hr Full timeJob Location: CanadaWe are seeking a friendly and dedicated individual to join our team as a customer service representative. In this role, you will be the primary point of contact for our valued customers, providing exceptional service to ensure their satisfaction and loyalty. You will handle a variety of inquiries, complaints, and requests, striving to...
-
Customer Support Representative
4 days ago
Toronto, Canada Clarity Recruitment HR Full timeJob Location: CanadaWe are seeking a friendly and dedicated individual to join our team as a customer service representative. In this role, you will be the primary point of contact for our valued customers, providing exceptional service to ensure their satisfaction and loyalty. You will handle a variety of inquiries, complaints, and requests, striving to...
-
Customer Support Representative
3 hours ago
toronto, Canada Clarity Recruitment HR Full timeJob Location: CanadaWe are seeking a friendly and dedicated individual to join our team as a customer service representative. In this role, you will be the primary point of contact for our valued customers, providing exceptional service to ensure their satisfaction and loyalty. You will handle a variety of inquiries, complaints, and requests, striving to...
-
Customer Account Representative
4 weeks ago
Toronto, Canada Charles Popowich Insurance Agency Full time**Benefits**: - Bonus based on performance - Dental insurance - Health insurance - Opportunity for advancement - Paid time off Are you outgoing and customer-focused? Are you excited to help customers reach their insurance needs? If you answered yes to these questions, working for an Insurance agent may be the career for you! We’re looking for a...