Medical Office Assistant

6 months ago

Spruce Grove, Canada Glenwood Radiology Full time

**About us**:
As a Diagnostics Clinic, we have 3 locations and over 100 team members in Alberta, and we are still growing. We are proud to serve and care for the Spruce Grove, Southwest Edmonton, and West Edmonton communities, by providing high quality diagnostics care.

Working at Glenwood Radiology means the opportunity to help the people of your community, receive excellent care in a safe place. Glenwood Radiology is about people and caring not only for our patients, but for our staff members, and ensuring that every person that walks through our doors feels safe, respected, and cared for.
- can handle a high volume of work and multi-task.
- is solution focused.
- brings people together in difficult situations.
- excels at working in a team environment and can show leadership by caring for fellow team members while working together as a team.
- can handle different personalities, whether it is co-workers and/or patients, in a professional manner.
- takes ownership of the position and is accountable.
- deals with sensitive situations with care and respect, with patients and/or co-workers.
- is coachable, and is open to feedback, and willing to take steps to adjust and/or improve, as needed.

**Core Responsibilities and Job Duties are described below. **_Job Duties may change as per the clinic needs and as required by the Managing Director and/or Clinic Manager._
- Demonstrating respect, kindness, and care for fellow staff members.
- Maintaining a professional presence and providing excellent patient care.
- Assisting patients, technicians, sonographers, radiologists, and other team members with varying tasks to ensure the smooth running of the clinic, such as complete patient registrations, appointment bookings/rebooking’s, cancellations, equipment cleaning/autoclaving, cleaning patient rooms and other necessary duties.
- Booking all Diagnostic Imaging, Breast Imaging, Bone Densitometry, and Ultrasound appointments, Pain Management, etc.
- Completing tasks for all modalities and services diligently and accurately, which include Bookings, Re-Bookings, Appointment Reminders, Follow Ups, Requisition Intake etc.
- Prioritizing and completing tasks according to urgency.
- Accurate data entry into InteleRIS of patient demographics in accordance with clinic processes.
- Answering all incoming calls and re-directs when necessary.
- Film loan, faxing, and photocopying.
- Requesting previous examinations and/or reports.
- Notifying the appropriate department of patient arrival.
- Escorting patients to appropriate examination area and provide changing instructions.
- Ensuring Walk arounds are completed.
- Assisting with ultrasound inventory levels. Maintaining adequate office inventory.
- Maintaining the utmost in patient confidentiality.
- Assisting in the orientation and training of new staff.
- Conducting oneself in a professional and courteous manner.
- Maintaining cleanliness in reception waiting room and the reception desk.
- Ensuring all required questions are asked to determine the examination to be booked.
- Responsible to understand all clinic processes and utilize resources (such as manuals) as required.
- Working collaboratively within a multidisciplinary team.

**Requirements**:

- Grade 12 diploma.
- Successful completion of a Medical Office Assistant program and/or Certification is an asset.
- Healthcare reception background an asset.
- Knowledge of Medical terminology, NetCare and EMR.
- Knowledge of Microsoft Office products and ability to learn new software and computer operations.
- Excellent interpersonal, written, and verbal communication skills.
- Developed problem solving, critical thinking, and conflict resolution skills.
- Demonstrated ability to work independently and in a team.
- Proven ability to work in a face paced environment with a diverse patient demographic.
- Effective multi-tasking, time management, and organization skills with attention to detail.
- Demonstrated commitment to providing focused and proactive patient care.
- _**Valid First Aid and CPR certifications (Basic Life Support).**_
- _**Clear Criminal & Vulnerable Sector Record Check.**_
- _**A Valid Driver’s License and a vehicle to travel between the three sites.**_

**Experience Requirements**:

- At least 1-year experience as a Medical Office Assistant or Receptionist is an asset.

**What Glenwood Radiology has to offer you**:

- Supportive management teams. We work with our employees, to provide the support they need to excel in their role and reach their goals professionally and personally.
- Comprehensive health benefits (Full Time & Part time Employees): Medical & Dental Benefits, & Vision Care, Long Term Disability, and Employee Assistance Program.
- Life Insurance
- Paid Vacation Time (after the probationary period is complete).
- Flexibility and a healthy work-life balance.
- Annual Reviews - This allows us to work with Employees to achieve professional and personal goals.
- Annual Wage Increases (based upon

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