Front Office Supervisor

5 months ago


Collingwood, Canada Living Water Resorts Full time

The Front Desk Supervisor is responsible for supervising the front office team members to ensure efficient and smooth operations at the front desk to produce excellent feedback and guest satisfaction.

JOB DUTIES INCLUDE:

- Oversees that the front desk team works together delivering excellent customer service according to company policies, procedures and performance standards.
- Assist and guide the front desk team through their daily duties and responsibilities
- Maintain a positive work environment with the team.
- Work closely with other departments and establish good working relationships to ensure the status of room cleanliness and everything in the room is in working order and without problems to meet the guest expectations
- Follow up on special requests from guests to ensure that their needs are met and exceeded.
- Respond to guest complaints and concerns in a professional, courteous and timely manner and the outcome is satisfactory to the guest.
- Assist in the training and development when onboarding new employees and retraining for existing team members
- Adhere to all front office policies and procedures, company standards, collective agreements and the employee handbook including memos and oral instruction.
- Adhere to all Health & Safety policies and procedures and to work in a safe manner at all times.
- A thorough knowledge of all the different room types and confidently describe the room set up and amenities in the rooms.
- Provide up to date information on all of the services and facilities throughout the resort and the surrounding community.
- May perform other duties and functions as assigned based on business levels throughout the resort and organizational changes as directed by the Owner, VP of Operations & General Manager and the Front Office Manager.

QUALIFICATIONS:

- Front Desk experience
- Work experience in a supervisory customer service role
- Very strong computer skills and the ability to quickly learn and understand multiple software systems.
- Strong knowledge in MS Word, Excel
- Adaptable to a busy and fast paced environment
- Strong communication and interpersonal skills

Living Water Resorts is committed to supporting a culture of diversity and inclusiveness across the organization. We believe in equal opportunity and it is our priority to ensure a barrier-free recruitment and selection process. Should you require accommodation in relation to any of the materials or processes used during the recruitment and selection process, please notify Human Resources. Living Water Resorts will make every effort to accommodate persons with disabilities in a timely, effective and suitable manner.



  • Collingwood, Canada Georgian Bay Hotel & Conference Centre Full time

    FRONT DESK NIGHT AUDITOR - 11PM-7AM The Front Desk Night Auditor is responsible for the overnight operations of the hotel, verifying the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of the front desk. The Front Desk Night Auditor represents the resort in a friendly, courteous and helpful manner, ensuring...


  • Collingwood, Canada Georgian Bay Hotel & Conference Centre Full time

    **Who are WE?** The Georgian Bay Hotel & Conference Centre, part of Trademark Collection by Wyndham, is an all-season retreat situated in one of Canada’s most spectacular natural landscapes - Georgian Bay. The area has so much to offer, from the scenic sands of Wasaga Beach, to skiing and snowboarding at Blue Mountain. GBH is a well-established family run...

  • Front Desk Attendant

    2 months ago


    Collingwood, Canada Living Water Resorts Full time

    Living Water Resorts prides itself in its people and is committed to attracting and retaining the best talent. From part-time to full-time jobs, seasonal, co-operative education experiences to Leadership positions, Living Water Resorts offers you the perfect place to build your resume. The Front Desk Attendant is responsible for the successful check in and...


  • Collingwood, Ontario, Canada Living Water Resorts Full time

    We are seeking a skilled and detail-oriented Front Desk Clerk to join our team at Living Water Resorts. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing room assignments, and ensuring a seamless check-in and check-out experience for our guests.Key Responsibilities:Register arriving guests and...

  • Front Desk Agent

    5 months ago


    Collingwood, Canada Georgian Bay Hotel & Conference Centre Full time

    **Who are WE?** The Georgian Bay Hotel & Conference Centre, part of Trademark Collection by Wyndham, is an all-season retreat situated in one of Canada’s most spectacular natural landscapes - Georgian Bay. The area has so much to offer, from the scenic sands of Wasaga Beach, to skiing and snowboarding at Blue Mountain. GBH is a well-established family run...

  • Front Desk Agent

    5 months ago


    Collingwood, Canada Georgian Bay Hotel & Conference Centre Full time

    **Who are WE?** The Georgian Bay Hotel & Conference Centre, part of Trademark Collection by Wyndham, is an all-season retreat situated in one of Canada’s most spectacular natural landscapes - Georgian Bay. The area has so much to offer, from the scenic sands of Wasaga Beach, to skiing and snowboarding at Blue Mountain. GBH is a well-established family run...


  • Collingwood, Ontario, Canada Lifemark Full time

    **Career Opportunity at Lifemark Physiotherapy Unionville Gate**We are seeking an Executive Office Coordinator to join our dynamic team of industry experts. Located in Collingwood, Ontario, this role is a fantastic opportunity for individuals who are passionate about delivering exceptional patient care and administrative support.About the Role:The Executive...

  • Office Administrator

    6 months ago


    Collingwood, Canada Nottawasaga Mechanical Full time

    **Nottawasaga Mechanical** is looking for a dedicated, hardworking **Office Administrator.** Nottawasaga Mechanical started back in 1986, providing superior services has always been our main priority. Over the years, we have even received many awards from HVAC manufacturers for upholding their level of quality and craftsmanship when installing new products....


  • Collingwood, Canada Staples Canada Full time

    : 1255549 **Who we are** As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. At **solutionshop**, we partner with customers to help them find the right solutions to be successful, such...

  • Public Spaces

    5 months ago


    Collingwood, Canada Georgian Bay Hotel & Conference Centre Full time

    **Department**: Maintenance **Reports to**: Maintenance Manager **Position Summary**: The Public Spaces/Maintenance is primarily responsible for the cleanliness of all common areas and supporting the maintenance team with all service requests. Other duties will be supporting the front desk with room calls. Also assisting with small maintenance tasks such...

  • Office Administrator

    3 weeks ago


    Collingwood, Canada Georgian Triangle Humane Society Full time

    **Position Summary**: Reporting to the Business Administration Manager, the Office Administrator is responsible for providing comprehensive organizational and administrative support to the Executive Director, Customer Care Team and Volunteer Program Supervisor. This role requires a high-level of enthusiasm, organization, hospitality, and a passion for...


  • Collingwood, Ontario, Canada Sensor Technology Ltd. Full time

    About the RoleWe are seeking an experienced Administrative Services Supervisor to join Sensor Technology Ltd. as a key member of our administrative team. The successful candidate will have a proven track record in providing administrative support to senior management and will be responsible for coordinating administrative services, preparing annual budgets,...


  • Collingwood, Canada Private Service Realty Full time

    **Responsibilities**: - Greet and welcome guests upon arrival - Direct visitors to the appropriate person and office - Answer, screen, and forward incoming phone calls - Ensure reception area is tidy and presentable, with all necessary stationery and material - Receive, sort, and distribute daily mail/deliveries - Maintain office security by following...

  • Site Supervisor

    6 months ago


    Collingwood, Canada PattyMac Inc. Full time

    PattyMac Inc. has over 15 years’ experience as builders of luxury homes, cottages and boathouses in Muskoka, and we stand behind every one of them. At PattyMac we are looking for enthusiastic people to join our hard-working team. If you are looking for a company that provides room for growth and a positive work environment, we’d love to hear from...

  • Site Supervisor

    5 months ago


    Collingwood, Canada PattyMac Inc. Full time

    PattyMac Inc. has over 15 years’ experience as builders of luxury homes, cottages and boathouses in Muskoka, and we stand behind every one of them. At PattyMac we are looking for enthusiastic people to join our hard-working team. If you are looking for a company that provides room for growth and a positive work environment, we’d love to hear from...

  • Carpenter/supervisor

    5 months ago


    Collingwood, Canada PattyMac Inc. Full time

    PattyMac Inc. has over 15 years’ experience as builders of luxury homes, cottages and boathouses in Muskoka, and we stand behind every one of them. At PattyMac we are looking for enthusiastic people to join our hard-working team. If you are looking for a company that provides room for growth and a positive work environment, we’d love to hear from...

  • Maintenance

    5 months ago


    Collingwood, Canada Georgian Bay Hotel & Conference Centre Full time

    **Department**: Maintenance **Reports to**: Maintenance Manager **Position Summary**: The Maintenance role is primarily responsible for the orderliness of all common areas and supporting the maintenance team with all service requests. Other duties will be supporting the front desk with room calls. Also assisting with maintenance projects such as painting,...

  • Warehouse Supervisor

    6 months ago


    Collingwood, Canada MACLEAN ENGINEERING & MARKETING CO. LIMITED Full time

    POSITION TITLE: Warehouse Supervisor SHIFT: Day Shift (7:00 a.m. - 3:30 p.m. Monday through Friday) LOCATION: Collingwood, Ontario MacLean Engineering is looking for a skilled and experienced **Warehouse Supervisor **to join our growing team in **Collingwood**,** Ontario**. If you are looking to be challenged, valued, and rewarded with a competitive...


  • Collingwood, Canada Bulk Barn Full time

    About Us Established in 1982, Bulk Barn is Canada's largest bulk food retailer with close to 300 stores and growing! The key to our success is progressive thinking, detailed/ methodical planning and flawless execution by passionate people across our organization. We strive to foster a balanced and flexible culture that benefits both our customers and...


  • Collingwood, Ontario, Canada Circle K Full time

    Job Summary: We are seeking a highly motivated and experienced Retail Store Supervisor to join our team at Circle K. As a Retail Store Supervisor, you will be responsible for overseeing the daily operations of our retail store, ensuring that all tasks are completed efficiently and effectively.Key Responsibilities:Assign sales workers to duties and oversee...