Front Desk Night Auditor

4 days ago


Collingwood, Canada Georgian Bay Hotel & Conference Centre Full time

FRONT DESK NIGHT AUDITOR - 11PM-7AM

The Front Desk Night Auditor is responsible for the overnight operations of the hotel, verifying the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of the front desk.

The Front Desk Night Auditor represents the resort in a friendly, courteous and helpful manner, ensuring efficient, responsive customer service at all times. The Front Desk Night Auditor may complete check in/check outs, reservation and switchboard service for guests and is knowledgeable and provides information on the many faces of resort operations, facilities, special events or activities.

**DUTIES AND RESPONSIBILITES**

**Regularly**:
1. Will greet guests in a friendly, professional manner ensuring expedient/efficient service is given.

2. Answers questions and enquiries from guests and homeowners, across the counter and by phone.

3. Check ins/check outs guests of hotel, suites, condos, members and RCI and encourages return visits.

4. Is fully aware of the Georgian Bay Hotel’s facilities, activities or special events and encourages guest participation.

5. Assigns rooms to guests.

6. Authorizes credit cards or takes cash/debit deposits and adheres to policies regarding this for the resort.

7. Posts charges to guest accounts and amends errors on guest accounts.

8. Follows up on special requests from guests and ensures their needs are met.

9. Relays pertinent information/informs Shift Supervisor/Front Desk Management of any potential problems or guests concerns.

10. Manages and is accountable for a cash float.

11. Sells small tuck shop items (coffee, laundry soap etc.).

12. Receives payment for guest accounts, amends any errors, and ensures that accounts are paid in full upon guest departures.

13. Directs guests to condos, rooms, suites and inquires if help is needed with luggage.

14. Ensures messages are passed on to hotel guests.

15. Ensures guests know how to process a wake-up call through their phone.

16. Ensures guests leave satisfied by inquiring as to whether they enjoyed their stay. Specific problems should be dealt with before guests leave if possible.

17. Answers reservations pleasantly and promptly, offering the most thorough but concise information regarding hotel rooms, suites and condos as well as other general inquiries regarding restaurant/lounge, recreation or special activities.

18. Accepts walk-ins if rooms are available and is fully knowledgeable on rates to quote.

19. Maintains pool towels when the laundry is closed by ensuring they are signed out and returned to the front desk. No one should take a pool towel without signing for it.

20. Will answer incoming calls to the resort as necessary.

21. Maintains front office area in a clean and professional manner, free from dust and clutter.

22. Adheres to uniform/dress code.

23. Helps in training new employees.

24. Other duties as assigned.

25. Verify revenue from all sources is accurately balanced, follow up on any discrepancies.

26. Post any transactions needed.

27. Perform end of day procedures

28. Produce daily reports for departments.

29. Assist with package responses and bookings to all inquiries. Work with the Guest Services Supervisor and Manager of Brand Experience & Partnerships to understand and set objectives, goals, and targets. Assist in compiling data and metrics for tracking and reporting purposes.

30. Adheres to all of the mandatory written standards of operations, policies and procedures, manuals, memos, oral instructions and employee handbook.

31. Because of fluctuating demands of the job, it may be necessary that each employee perform a multitude of different functions; therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other employees are expected to help you. You may be expected to perform other tasks as needed or as directed.

32. Assists the GBH package department by responding to getaway package inquiries and providing package reservation quotes.

33. Adheres to all of the Health & Safety policies and procedures and works in a safe manner at all times.

**ADDITIONAL INFORMATION/SPECIFICATIONS**
- Minimum grade 12 education.
- Excellent interpersonal skills.
- Knowledge/experience working with various computer programs and phone systems.
- Experience in customer service.
- Strong accounting skills.

**Salary**: From $19.00 per hour

**Benefits**:

- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Holidays
- Night shift
- Weekend availability

COVID-19 considerations:
Masks are mandatory in all public areas of the hotel where social distancing cannot be maintained.

Ability to commute/relocate:

- Collingwood, ON L9Y 5G4: reliably commute or plan to relocate before starting work (required)

Shift availability:

- Ove


  • Front Desk Agent

    22 hours ago


    Collingwood, Canada Georgian Bay Hotel & Conference Centre Full time

    GBH is a well-established family run hotel centrally set in Collingwood with the region's natural landscape as its backdrop. We are a company that takes great pride in our offering, our family of staff and most importantly our valued guests that we strive to deliver memorable experiences for each and every day. Our front desk agents are the first point of...


  • Collingwood, Canada Quill and Dagger Tattoos Full time

    **Responsibilities**: - Greet clients and get them signed in through our system. - Maintain a professional and friendly demeanour at all times. - Cleaning of studio space (daily clean & one deep clean a week). - Keeping stock of supplies and ordering when needed. - Occasionally picking up local supplies. *Please note this position is not a tattooing...

  • Front Desk Agent

    5 days ago


    Collingwood, Canada DAYS INN AND SUITES Full time

    **Job description** DAYS INN AND SUITES is looking for a (part/full) time evening & weekend front desk agent to join our team. No experience is necessary, all training will be provided. You will be responsible for - Greet hotel guests in a pleasant and helpful manner - Check guests in and out - Answer in-coming telephone calls, - Make room...

  • Front End Clerk

    7 days ago


    Collingwood, Canada Metro Inc. Full time

    Position Title: Front End Clerk - Part Time Position Type: Permanent Requisition ID: 34547 Banner: Metro Employment Type: Part-Time Be in the action and help make the difference when serving our customers. Become a brand ambassador and share your passion for food with our customers! Our **front-end** team is fundamental to Metro’s overall success, our...

  • Front End Clerk

    3 days ago


    Collingwood, Canada Metro Inc. Full time

    **Position Title**:Front End Clerk - Part Time **Requisi**tion ID**: 37213 **Career Group (ADSP)**:Stores **Division**:Store 2178 (01004048) **Department**:filter6 **Position Location**:filter3 **Position Type**:Permanent Be in the action and help make the difference when serving our customers. Become a brand ambassador and share your passion for food with...

  • Front End Clerk

    1 day ago


    Collingwood, Canada Metro Full time

    **Location**: 640 First St., Collingwood, Ontario, L9Y 4Y7 Position Title: Front End Clerk - Part Time Position Type: Permanent Requisition ID: 40436 Banner: Metro Employment Type: Part-Time Be in the action and help make the difference when serving our customers. Become a brand ambassador and share your passion for food with our customers! Our...


  • Collingwood, Canada Black Bellows Brewing Co Full time

    We here at Black Bellows are looking for a Front of House Supervisor to join our wonderful FOH team! We are a brewpub located in the heart of downtown Collingwood! We like to take a fun and quirky approach to hospitality! We have great beer, great food, an art wall and love to host fun community-based events (trivia, comedy nights, concerts etc.) to create a...

  • Office Assistant

    7 days ago


    Collingwood, Canada Reef n Beef Iron Skillet Full time

    Office assistant that can assist with the ultimate customer experience. Bookkeeping for restaurant, auditing as needed. Balancing reports for government bodies. Customer focused team member Take care of daily operations of pricing, ordering, menus, new products Track expenses,manage sales and daily deposits, sales reports, expense reports Take phone...


  • Collingwood, Canada Collingwood Dental Centre Full time

    We are looking for a professional dental receptionist that is accountable for duties such as booking appointments, confirming, billing, insurance submission, closing daily reports and strong customer service skills. Ability to function and work cooperatively as a member of our dental team. Scheduled hours will be Monday-Friday and every other...

  • Dental Administrator

    23 hours ago


    Collingwood, Canada Collingwood Family Dental Full time

    **About Us**: Collingwood Family Dental is seeking a Dental Administrator to be a part of our team! We are the newest Dental Clinic in Collingwood and offer a full-range of Dental Services catering to patients of all ages. Our patients' care, comfort, and convenience is of the utmost importance, along with a fun and positive working environment. If you have...

  • Receptionist

    2 days ago


    Collingwood, Canada Fearless Vanity Full time

    Looking for someone who is a quick learner on computers, able to organize schedules ( we are a hair salon ) and is confident to speak with guests on the phone and when they come in the building. Must be open to gaining new responsibility as time goes on and have the ability to problem solve issues that may arise in the day. Schedule: - 8 hour...


  • Collingwood, Canada Freshco Collingwood Full time

    The Cashier is responsible for carrying out the full range of duties of the position in a professional, responsible, accurate and timely fashion. The Cashier will provide customers with friendly and professional service; and will process customer orders in an efficient manner. The Cashier will ensure accurate cash-handling procedures at all times through...


  • Collingwood, Canada Freshco Collingwood Full time

    The Cashier is responsible for carrying out the full range of duties of the position in a professional, responsible, accurate and timely fashion. The Cashier will provide customers with friendly and professional service; and will process customer orders in an efficient manner. The Cashier will ensure accurate cash-handling procedures at all times through...


  • Collingwood, Canada Living Water Resorts Full time

    The Owner and Member Services Agent is responsible for ensuring that general membership and reservation inquiries are answered and will also ensure that our guests enjoy exceptional customer service and memorable experiences when visiting our properties. **DUTIES INCLUDE**: - Meeting with members and owners to assist them with their membership questions -...

  • Public Area

    1 week ago


    Collingwood, Canada Georgian Bay Hotel & Conference Centre Full time

    GBH is a well-established family run hotel centrally set in Collingwood with the region's natural landscape as its backdrop. We are a company that takes great pride in our offering, our family of staff and most importantly our valued guests that we strive to deliver memorable experiences for each and every day. As a Public Area / Laundry Attendant you will...

  • Public Area

    4 days ago


    Collingwood, Canada Georgian Bay Hotel & Conference Centre Full time

    GBH is a well-established family run hotel centrally set in Collingwood with the region's natural landscape as its backdrop. We are a company that takes great pride in our offering, our family of staff and most importantly our valued guests that we strive to deliver memorable experiences for each and every day. As a Public Area / Laundry Attendant you will...

  • Courtesy Clerk

    4 days ago


    Collingwood, Canada Metro Inc. Full time

    Position Title: Courtesy Clerk - Part Time Position Type: Permanent Requisition ID: 31924 Banner: Metro Employment Type: Part-Time Be in the action and help make the difference when serving our customers. Become a brand ambassador and share your passion for food with our customers! Our front-end team is fundamental to Metro’s overall success, our...

  • Front Desk Agent

    2 days ago


    Collingwood, Canada DAYS INN AND SUITES Full time

    Greet hotel guests in a pleasant and helpful manner, check guests in and out, take in-coming telephone calls, make room reservations. No experience necessary, will be trained. **Salary**: $16.50-$18.00 per hour Schedule: - Day shift Ability to commute/relocate: - Collingwood, ON: reliably commute or plan to relocate before starting work (required)


  • Collingwood, Canada The Brick Collingwood Full time

    **Job Overview** **Duties** Assist with filing and organizing documents to ensure easy access to important information. - Utilize QuickBooks for basic accounting tasks and maintain accurate financial records. - Provide administrative support to staff members by scheduling appointments and managing calendars. - Greet visitors and clients in a friendly...


  • Collingwood, Canada Ted Pollock Chartered Accountant Full time

    We are a small accounting firm in Collingwood. We are looking for someone to provide administrative support to our accounting team. A business background is essential and experience in a bookkeeping and/or accounting environment would be an asset. Responsibilities include but are not limited to: - Answer and direct phone calls in a polite and professional...