Front Desk Agent/night Auditor

5 months ago

Collingwood, Canada Georgian Bay Hotel & Conference Centre Full time

**Who are WE?**

The Georgian Bay Hotel & Conference Centre, part of Trademark Collection by Wyndham, is an all-season retreat situated in one of Canada’s most spectacular natural landscapes - Georgian Bay. The area has so much to offer, from the scenic sands of Wasaga Beach, to skiing and snowboarding at Blue Mountain. GBH is a well-established family run hotel that takes great pride in offering our family of staff and valued guests memorable experiences every day.

**What are WE looking for?**

GBH is looking for a _**Front Desk Agent**_ / **Night Auditor**to join their team in a _**FULL-TIME/PART-TIME**_ position. If you have past Front desk or hospitality experience and are interested in joining a growing, family run business, we would love to hear from you

**Why YOU want to work for US**
- Hourly Wage starting at $19.00
- Paid meal and break times
- Extended Health, Dental, Life Insurance, AD&D and an Employee Assistance Program for eligible employees
- 50% food and beverage discount at Gustav Chophouse & Bar
- A complimentary hotel stay for full-time employees
- Education Assistance Program for eligible employees
- Discounts at local partner businesses

**What will YOU be doing?**
- Will welcome guests in a friendly, professional manner ensuring efficient service is given.
- Will answer all incoming calls to the hotel for inquiries and reservations.
- Check in/check out guests of the hotel, suites, condos, members and RCI and encourage return visits.
- Is fully aware of the Georgian Bay Hotel’s facilities, activities or special events.
- Authorizes credit cards or takes debit deposits and adheres to policies regarding this for the resort.
- Posts charges to guest accounts and amends errors on guest accounts.
- Follows up on special requests from guests and ensures their needs are met.
- Assist with package responses and bookings to all inquiries. Work with the Guest Services Supervisor and Manager of Brand Experience & Partnerships to understand and set objectives, goals, and targets. Assist in compiling data and metrics for tracking and reporting purposes.
- Adheres to all of the mandatory written standards of operations, policies and procedures, manuals, memos, oral instructions and employee handbook.
- Adheres to all of the Health & Safety policies and procedures and works in a safe manner at all times.
- Relays pertinent information/informs Shift Supervisor/Front Desk Manager of any potential problems or guests concerns.
- Sell small tuck shop items (laundry soap etc.)
- Receives payment for guest accounts, amend any errors and ensure that accounts are paid in full upon guests departure.
- Directs guests to condos, rooms and suites. Helps with luggage if needed.
- Ensures messages are passed onto guests and assists or completes wake up calls if needed.
- Ensures messages are passed on to hotel guests.
- Ensures guests know how to process a wake-up call through their phone.
- Ensures guests leave satisfied by inquiring as to whether they enjoyed their stay. Specific problems should be dealt with before guests leave if possible.
- Answers reservations pleasantly and promptly, offering the most thorough but concise information regarding hotel rooms, suites and condos as well as other general inquiries regarding restaurant/lounge, recreation or special activities.
- Accepts walk-ins if rooms are available and is fully knowledgeable on rates to quote.
- Maintains pool towels when the laundry is closed by ensuring they are signed out and returned to the front desk. No one should take a pool towel without signing for it.
- Will answer incoming calls to the resort as necessary.
- Maintains front office area in a clean and professional manner, free from dust and clutter.
- Adheres to uniform/dress code.
- Helps in training new employees.
- Other duties as assigned.
- Verify revenue from all sources is accurately balanced, follow up on any discrepancies.
- Post any transactions needed.
- Perform end of day procedures
- Produce daily reports for departments.
- Assist with package responses and bookings to all inquiries. Work with the Guest Services Supervisor and Manager of Brand Experience & Partnerships to understand and set objectives, goals, and targets. Assist in compiling data and metrics for tracking and reporting purposes.
- Adheres to all of the mandatory written standards of operations, policies and procedures, manuals, memos, oral instructions and employee handbook.
- Because of fluctuating demands of the job, it may be necessary that each employee perform a multitude of different functions; therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other employees are expected to help you. You may be expected to perform other tasks as needed or as directed.
- Assists the GBH package department by responding to getaway package inquiries and providing package reservation quotes.
- Adheres to all of the Health & Safety policies and proce

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