![Porter Airlines Inc.](https://media.trabajo.org/img/noimg.jpg)
Travel Agency Services Advisor
3 weeks ago
Job Summary:
Duties & Responsibilities:
- Handling travel agent inquiries to troubleshoot booking errors and issues regarding e-ticketed reservations
- Second escalation contact for call centre and interline teams. Handling travel agent inquiries regarding Porter products and services
- Provide high level of technical guidance and support for travel agent e-ticketed reservations, escalating to revenue management or GDS, as required
- Handling high level, manual e-ticket fare calculations, where required
- Provide support for Customer Relations, Corporate Security and Executive office to assist with file review, response and exceptions
- Provide support to Porter’s internal and external sales audit provider with ADM inquiries and escalations
- Provide support and guidance to agents using Porter’s Travel Agency Portal
- Maintains strict adherence to Porter Code of Ethics and Business Conduct
- Actively participates in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy
- Any other duties as requested by the Manager, Distribution
Behavioural Competencies:
**Concern for Safety**: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.**Teamwork**: Working collaboratively with others to achieve organizational goals.**Passenger/Customer Service**: Providing service excellence to internal and/or external customers (passengers).**Initiative**: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.**Results Focus**: Focusing efforts on achieving high quality results consistent with the organization’s standards.**Fostering Communication**: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
Qualifications:
- Minimum 3 years of travel industry experience
- Previous travel agency operations or airline experience in a sales support role is essential
- Demonstrated skills and understanding of GDS, fares and airline industry technical programs
- BSP, ARC ticketing knowledge is essential
- Knowledge of Navitaire Airline reservation systems is desirable
- Must be customer service driven with a passion for sales
- Excellent interpersonal and communication skills
- A team player and willing work flexible hours when required
- Strong work ethic and a positive can-do attitude
- Knowledge of both corporate on-line booking tools and consumer self-serve tools
- Superior customer service and relationship management skills
- Excellent organizational skills and attention to detail
- Superior written and verbal communication skills
- Knowledge of MS-Office products including Outlook, Excel, Word and PowerPoint
- Bilingualism (English/French) is an asset
Company Description:
-
Travel Agency Services Advisor
4 weeks ago
Toronto, Canada Porter Airlines Full timeJob Summary Reporting to the Manager, Distribution, this critical to quality role has the responsibility for assisting Porter’s travel agency partners. The primary responsibility is to manage incoming travel agency inquiries and requests and offer the highest level of support and service. The Travel Agency Services Advisor will remain professional,...
-
Travel Agency Services Advisor
2 weeks ago
Toronto, Ontario, Canada Porter Airlines Full timeJob Summary Reporting to the Manager, Distribution, this critical to quality role has the responsibility for assisting Porter's travel agency partners. The primary responsibility is to manage incoming travel agency inquiries and requests and offer the highest level of support and service. The Travel Agency Services Advisor will remain professional, courteous...
-
Travel Advisor
4 weeks ago
Toronto, Canada Intrepid Travel Full timeResponsibilities: - Provide Online customer service to clients seeking travel advice and assistance - Understand and meet clients' travel needs - Online Assisting with activities. - Handle any necessary changes or cancellations in online. - Online operations - Can be done without affecting your current job - No experience required to start, one-on-one...
-
Corporate Travel Advisor
1 month ago
Toronto, Ontario, Canada Direct Travel Full timeCorporate Travel Advisor – Amadeus – Remote Embark on the next step in your career journey with Direct TravelAs a key member of the Corporate Travel Division, the Corporate Travel Counselor will support our Vancouver office. The Corporate Travel Counselor will be responsible for handling all aspects of corporate travel arrangements for our clients. This...
-
Corporate Travel Advisor
2 weeks ago
Toronto, Ontario, Canada Direct Travel Full timeCorporate Travel Advisor – Amadeus – Remote Embark on the next step in your career journey with Direct TravelAs a key member of the Corporate Travel Division, the Corporate Travel Counselor will support our Vancouver office. The Corporate Travel Counselor will be responsible for handling all aspects of corporate travel arrangements for our clients. This...
-
Corporate Travel Advisor
4 weeks ago
Toronto, Ontario, Canada Direct Travel Full timeCorporate Travel Advisor – Amadeus – Remote Embark on the next step in your career journey with Direct TravelAs a key member of the Corporate Travel Division, the Corporate Travel Counselor will support our Vancouver office. The Corporate Travel Counselor will be responsible for handling all aspects of corporate travel arrangements for our clients. This...
-
Air Travel Consultant
2 weeks ago
Toronto, Canada Travel Edge Full time**Travel Edge** is the largest luxury-focused travel agency in North America with over 750 advisors, planners and travel experts specializing in Leisure, Corporate & Events travel. At Travel Edge we believe in the power of travel, our people, the technology they use, and giving back to the communities in which we operate. Our luxury advisors are at the core...
-
Corporate Travel Advisor
1 month ago
Toronto, Canada Direct Travel Full timeCorporate Travel Advisor – Amadeus – Remote Embark on the next step in your career journey with Direct Travel!As a key member of the Corporate Travel Division, the Corporate Travel Counselor will support our Vancouver office. The Corporate Travel Counselor will be responsible for handling all aspects of corporate travel arrangements for our clients. This...
-
Assistant Travel Advisor
2 weeks ago
Toronto, Ontario, Canada Twil Travel Full timeTWIL Travel is a Toronto-based boutique travel consultancy specializing in high-end leisure travel. We are seeking a highly organized, detail-oriented, and tech-savvy individual who thrives in a fast-paced forward-thinking environment. In this role, you will provide comprehensive support to the agency owner, assisting in managing their portfolio of...
-
Assistant Travel Advisor
3 weeks ago
Toronto, Canada Twil Travel Full timeTWIL Travel is a Toronto-based boutique travel consultancy specializing in high-end leisure travel. We are seeking a highly organized, detail-oriented, and tech-savvy individual who thrives in a fast-paced forward-thinking environment. In this role, you will provide comprehensive support to the agency owner, assisting in managing their portfolio...
-
Corporate - Travel Advisor
1 month ago
Toronto, Canada Direct Travel Full timeCorporate Travel Advisor – Remote Embark on the next step in your career journey with Direct Travel!As a Corporate Travel Consultant at McCord Travel, A Direct Travel company, you will be working in an exclusive environment that caters to our long-standing business and public sector clients while collaborating directly with the director and team. This is a...
-
Corporate - Travel Advisor
4 weeks ago
Toronto, Ontario, Canada Direct Travel Full timeCorporate Travel Advisor – Remote Embark on the next step in your career journey with Direct TravelAs a Corporate Travel Consultant at McCord Travel, A Direct Travel company, you will be working in an exclusive environment that caters to our long-standing business and public sector clients while collaborating directly with the director and team. This is a...
-
Corporate - Travel Advisor
1 month ago
Toronto, Ontario, Canada Direct Travel Full timeCorporate Travel Advisor – Remote Embark on the next step in your career journey with Direct TravelAs a Corporate Travel Consultant at McCord Travel, A Direct Travel company, you will be working in an exclusive environment that caters to our long-standing business and public sector clients while collaborating directly with the director and team. This is a...
-
Corporate Travel Advisor
3 weeks ago
Toronto, Canada Direct Travel Full time**Corporate Travel Advisor** **Position Overview** As a key member of the Canada West Region Team, the Corporate Travel Advisor will be responsible for the successful completion of comprehensive, accurate, cost effective travel arrangements for Direct Travel clients within company policies utilizing corporate contracts and preferred suppliers in an...
-
VIP Travel Advisor
1 month ago
Toronto, Canada Direct Travel Full timeVIP Travel Advisor – Sabre – Remote Embark on the next step in your career journey with Direct Travel! To make travel reservations for C-Suite (or similar) corporate travellers in accordance with their travel policy, covering all aspects of VIP business travel. This is a fully remote position. Expedition ExpectationsDeliver outstanding level of...
-
VIP Travel Advisor
4 weeks ago
Toronto, Ontario, Canada Direct Travel Full timeVIP Travel Advisor – Sabre – Remote Embark on the next step in your career journey with Direct Travel To make travel reservations for C-Suite (or similar) corporate travellers in accordance with their travel policy, covering all aspects of VIP business travel. This is a fully remote position. Expedition ExpectationsDeliver outstanding level of customized...
-
VIP Travel Advisor
1 month ago
Toronto, Ontario, Canada Direct Travel Full timeVIP Travel Advisor – Sabre – Remote Embark on the next step in your career journey with Direct Travel To make travel reservations for C-Suite (or similar) corporate travellers in accordance with their travel policy, covering all aspects of VIP business travel. This is a fully remote position. Expedition ExpectationsDeliver outstanding level of customized...
-
Corporate Travel Advisor
4 weeks ago
Toronto, Ontario, Canada Direct Travel Full timeCorporate Travel Advisor – Bilingual - Remote Embark on the next step in your career journey with Direct TravelAs a key member of the Canada West Region Team, the Corporate Travel Advisor will be responsible for the successful completion of comprehensive, accurate, cost-effective travel arrangements for Direct Travel clients within company policies...
-
Corporate Travel Advisor
2 months ago
Toronto, Ontario, Canada Direct Travel Full timeCorporate Travel Advisor – Bilingual - Remote Embark on the next step in your career journey with Direct TravelAs a key member of the Canada West Region Team, the Corporate Travel Advisor will be responsible for the successful completion of comprehensive, accurate, cost-effective travel arrangements for Direct Travel clients within company policies...
-
VIP Travel Advisor
1 month ago
Toronto, Canada Direct Travel Full timeVIP Travel Advisor – Sabre – Remote Embark on the next step in your career journey with Direct Travel! To make travel reservations for C-Suite (or similar) corporate travellers in accordance with their travel policy, covering all aspects of VIP business travel. This is a fully remote position. Expedition Expectations Deliver outstanding...