Customer Service Ambassador

3 weeks ago


Toronto, Ontario, Canada Sonesta Hotels Full time $44,220 - $49,140

Job Overview

Sonesta Hotels is seeking a highly skilled and enthusiastic Customer Service Ambassador to join our team. This role will play a crucial part in setting the tone for an exceptional guest experience.

About the Role

The Customer Service Ambassador will be responsible for operating the front desk, handling check-in/check-out processes, and assisting guests with their inquiries and needs.

We are looking for someone who is passionate about providing outstanding customer service and going above and beyond to make our guests' stays unforgettable.

Key Responsibilities:

  • Operate the front desk efficiently and effectively, ensuring seamless guest experiences;
  • Assist guests with their queries and concerns, providing timely and accurate information;
  • Maintain high standards of customer service, addressing any issues promptly and professionally;

Requirements

To be successful in this role, you will need:

  • A strong passion for delivering exceptional customer service;
  • An ability to work in a fast-paced environment, remaining calm and composed under pressure;
  • Excellent communication and interpersonal skills, with the ability to build rapport with guests and colleagues alike;
  • A commitment to upholding Sonesta's values and mission;

What We Offer

In return for your hard work and dedication, we offer a competitive salary range: $45,000 - $60,000 per year, depending on location and experience.

This role offers the opportunity to develop your skills and advance your career in a dynamic and supportive environment. If you are passionate about delivering world-class customer service and want to be part of a team that truly makes a difference, please submit your application today.



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