Mountain Adventures Supervisor

4 weeks ago

North Vancouver, Canada Grouse Mountain Full time

**Job Title**: Mountain Adventures Supervisor

**Location**: North Vancouver

**Department**: Mountain Adventures

**Reports to**: Manager, Rentals and Mountain Adventures

**Role Status**: Full time, seasonal

Grouse Mountain offers a challenging and enjoyable work environment with a world of career opportunity. Our team is dedicated to Grouse Mountain's renowned excellence and its continued growth as Vancouver's premier mountain resort. In exchange for employee excellence, we offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation (including skiing and snowboarding) an inspiring setting and many unique employee privileges.

As a Mountain Adventures Supervisor, you will be focused on but not limited to:

- Ensuring the safe and efficient operation of activities including but not limited to Mountain Ziplines, Eye of the Wind, Mountain Ropes Adventure, Kids Tree Canopy Adventure and associated department areas.
- Completing opening and closing duties of the department and coordinating day-to-day operations of the Mountain Adventures team.
- Handling cash and ensuring accounting procedures are followed including daily cash outs and float reconciliation.
- Guide tours in a safe and professional manner when required, while engaging with guests and providing an informative experience about Grouse Mountain and its surroundings.
- Ensuring the safety of all guests through completion of daily inspections, group management, and sound decision making.
- Monitoring activities for risk management, as well as assessing and intervening when situations require, according to company policies.
- Recruiting, training, scheduling, and developing up to 60 individuals to guide daily operations of the department activities, including new hire training, refresher training and rescue training.
- Completing internal payroll, data entry, performance reviews, daily logs, and other company documentation according to outlined standards.
- Managing the guest experience and ensure service standards are met or exceeded to achieve a high Net Promotor Score
- Achieving and maintaining outstanding customer relations with internal and external guests, including responding to customer comments and concerns while displaying a Guest Obsessed attitude at all times.
- Creating, implementing, and revising training and procedures, including manuals, presentations, and memos.
- Promoting a positive work environment and culture by leading by example and maintaining strong and supportive relationships with all staff
- Ensuring staff communication sites are updated regularly with company communication, revised policies/procedures, guest satisfaction scores and operational information.
- Managing PPE inventory, including detailed testing and inspection in accordance with company and manufacturer standards.
- Completing detailed inspections of department areas on a regular basis and assisting with seasonal activity maintenance as required.
- Engaging with the management team, demonstrating proactive, positive, and effective communication to facilitate and support teamwork and cooperation.
- Setting and contributing to department goals for increasing sales and improving profits, including managing payroll and adjusting to reflect business needs.
- Other duties as required

**As an employee, you will be required to**:

- Demonstrate an approach to work consistent with and supportive of Grouse Mountain Resort and Northland Properties goals, values, policies, and procedures.
- Embrace all aspects of the job with a positive and professional attitude.
- Always deliver an enthusiastic and professional level of guest service, working with guests of all ages and abilities and promote guest loyalty through a fun and engaging experience.
- Be punctual, reliable and show up for work in full uniform in all weather conditions. Arrive fit for work and take responsibility for your personal health and safety.
- Provide guests with information regarding all Grouse Mountain products, activities, events, and daily mountain operations schedule. Generate sales through personalized service and strong product knowledge.
- Be a team player, dependable and work considerately with all departments within the company.
- Show initiative in handling routine matters and have quick, thoughtful judgement in any situation.
- Possess a willingness to learn new skills and a proactive approach to work.

**Supervisory Responsibility**:
This position provides direct supervision to the Mountain Adventures Guide position.

**Qualifications, Knowledge, Skills and Abilities Required**:

- Excellent leadership, communication, customer service and organizational skills through a strong work ethic, innovative thinking, and a positive attitude.
- First Aid qualifications considered an asset.
- Strong ability to multitask, prioritize and delegate duties amongst a team, with a focus on safety.
- Excellent work ethic and attitude, with the ability to thrive in a high-

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