Supervisor, Mountain Adventures

7 days ago

Vancouver, British Columbia, Canada Grouse Mountain Full time

Everyday we aim to provide a high quality, dynamic and authentic mountain playground where locals and tourists can escape, have fun, learn and challenge themselves, embracing the outdoors and key elements of BC culture.

Our friendly and informative staff will help guests to create enduring memories based on remarkable experiences.

Job Title:
Mountain Adventures Supervisor

Location:
North Vancouver

Department:
Mountain Adventures

Reports to:
Manager, Rentals and Mountain Adventures

Role Status:
Full time, seasonal

Grouse Mountain offers a challenging and enjoyable work environment with a world of career opportunity. Our team is dedicated to Grouse Mountain's renowned excellence and its continued growth as Vancouver's premier mountain resort.

In exchange for employee excellence, we offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation (including skiing and snowboarding) an inspiring setting and many unique employee privileges.

As a Mountain Adventures Supervisor, you will be focused on but not limited to:

  • Ensuring the safe and efficient operation of activities including but not limited to Mountain Ziplines, Eye of the Wind, Mountain Ropes Adventure, Kids Tree Canopy Adventure and associated department areas.
  • Completing opening and closing duties of the department and coordinating daytoday operations of the Mountain Adventures team.
  • Handling cash and ensuring accounting procedures are followed including daily cash outs and float reconciliation.
  • Guide tours in a safe and professional manner when required, while engaging with guests and providing an informative experience about Grouse Mountain and its surroundings.
  • Ensuring the safety of all guests through completion of daily inspections, group management, and sound decision making.
  • Monitoring activities for risk management, as well as assessing and intervening when situations require, according to company policies.
  • Recruiting, training, scheduling, and developing up to 60 individuals to guide daily operations of the department activities, including new hire training, refresher training and rescue training.
  • Completing internal payroll, data entry, performance reviews, daily logs, and other company documentation according to outlined standards.
  • Managing the guest experience and ensure service standards are met or exceeded to achieve a high Net Promotor Score
  • Achieving and maintaining outstanding customer relations with internal and external guests, including responding to customer comments and concerns while displaying a Guest Obsessed attitude at all times.
  • Creating, implementing, and revising training and procedures, including manuals, presentations, and memos.
  • Promoting a positive work environment and culture by leading by example and maintaining strong and supportive relationships with all staff
  • Ensuring staff communication sites are updated regularly with company communication, revised policies/procedures, guest satisfaction scores and operational information.
  • Managing PPE inventory, including detailed testing and inspection in accordance with company and manufacturer standards.
  • Completing detailed inspections of department areas on a regular basis and assisting with seasonal activity maintenance as required.
  • Engaging with the management team, demonstrating proactive, positive, and effective communication to facilitate and support teamwork and cooperation.
  • Setting and contributing to department goals for increasing sales and improving profits, including managing payroll and adjusting to reflect business needs.
  • Other duties as required

As an employee, you will be required to:

  • Demonstrate an approach to work consistent with and supportive of Grouse Mountain Resort and Northland Properties goals, values, policies, and procedures.
  • Embrace all aspects of the job with a positive and professional attitude.
  • Always deliver an enthusiastic and professional level of guest service, working with guests of all ages and abilities and promote guest loyalty through a fun and engaging experience.
  • Be punctual, reliable and show up for work in full uniform in all weather conditions. Arrive fit for work and take responsibility for your personal health and safety.
  • Provide guests with information regarding all Grouse Mountain products, activities, events, and daily mountain operations schedule. Generate sales through personalized service and strong product knowledge.
  • Be a team player, dependable and work considerately with all departments within the company.
  • Show initiative in handling routine matters and have quick, thoughtful judgement in any situation.
  • Possess a willingness to learn new skills and a proactive approach to work.

Supervisory Responsibility:

This position provides direct supervision to the Mountain Adventures Guide position.

Qualifications, Knowledge, Skills and Abilities Required:

  • Excellent leadership, communication, customer

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