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Mountain Adventures Guide

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North Vancouver, Canada Grouse Mountain Full time

Everyday we aim to provide a high quality, dynamic and authentic mountain playground where locals and tourists can escape, have fun, learn and challenge themselves, embracing the outdoors and key elements of BC culture. Our friendly and informative staff will help guests to create enduring memories based on remarkable experiences.

**Job Title**: Mountain Adventures Guide

**Location**: North Vancouver

**Department**: Mountain Adventures

**Reports to**: Manager, Rentals and Mountain Adventures

**Role Status**: Full time and Part time, seasonal

Grouse Mountain offers a challenging and enjoyable work environment with a world of career opportunity. Our team is dedicated to Grouse Mountain's renowned excellence and its continued growth as Vancouver's premier mountain resort. In exchange for employee excellence, we offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation (including skiing and snowboarding) an inspiring setting and many unique employee privileges.

As a Mountain Adventures Guide, you will be focused on but not limited to:

- Guiding tours in a safe professional manner while engaging with guests and providing an informative experience about Grouse Mountain and its surroundings.
- Completing daily opening and closing inspections of the department areas and ongoing inspections of all relevant safety gear and equipment; reporting any equipment safety hazards and malfunctions to the Supervisor on duty.
- Checking in guests for appropriate experience, process retail photo and other mountain activity sales to add value to guest experience.
- Monitoring activities for risk management, as well as assessing and intervening when situations require (according to company policies).
- Ensuring guests enjoy safe, positive, and enriching experiences that exceed the guest’s expectations.
- Demonstrating, teaching, and assisting guests in the use of safety equipment.
- Ensuring the correct fit, adjustments, and use of equipment before and during activity participation, and ensuring safety rules are followed, without compromise.
- Promoting Mountain Adventures activities and all other Grouse Mountain products, services, and promotions in order to keep our guests informed.
- Completing daily written reports and checklists.
- Completing general housekeeping duties for the Zipline Circuit, Ropes Course, Eye of the Wind, Flight Center, Ropes Hut and staff area on a daily basis.
- Maintaining a clean work environment, including cleaning/disinfecting Zipline/Rope equipment, common touch surfaces and other areas in the Adventures facilities.
- Other duties as required.

**As an employee, you will be required to**:

- Demonstrate an approach to work consistent with and supportive of Grouse Mountain Resort and Northland Properties goals, values, policies, and procedures.
- Embrace all aspects of the job with a positive and professional attitude.
- Always deliver an enthusiastic and professional level of guest service, working with guests of all ages and abilities and promote guest loyalty through a fun and engaging experience.
- Be punctual, reliable and show up for work in full uniform in all weather conditions. Arrive fit for work and take responsibility for your personal health and safety.
- Provide guests with information regarding all Grouse Mountain products, activities, events, and daily mountain operations schedule. Generate sales through personalized service and strong product knowledge.
- Be a team player, dependable and work considerately with all departments within the company.
- Show initiative in handling routine matters and have quick, thoughtful judgement in any situation.
- Possess a willingness to learn new skills and a proactive approach to work.

**Supervisory Responsibility**:
This position reports directly to the Manager, Rentals and Mountain Adventures, no direct supervisory duties are given.

**Qualifications, Knowledge, Skills and Abilities Required**:

- Successful completion of secondary school preferred
- Must have flexible availability and be available on evenings, weekends and holidays, including being available to work at least 3 days per week during July and August.
- Time off is limited and is only available on a first come first serve basis.
- Previous experience leading groups, public speaking or tour guiding considered an asset.
- First-aid qualifications considered an asset.
- Must be able to complete all paperwork according to company policy, including proper delivery of release of liability waiver.
- Must be able to work at heights and understand the requirements of mandatory safety at heights.
- Must be able to meet the physical requirements of the job including restrictions for each activity.
- Previous experience in customer service and/or adventure tourism considered an asset.
- Have the ability to communicate effectively with teammates, leaders, and both adults and children guests in group and individual settings.
- A reliable self-starte