Guest Service Representative
2 weeks ago
Education: Secondary (high) school graduation certificate
- Experience: Experience an asset
**Tasks**:
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Handle wake-up calls
- Perform light housekeeping and cleaning duties
- Provide customer service
- Work with mínimal supervision
**Computer and technology knowledge**:
- Multi-line switchboard
- Database software
- Computerized bookkeeping system
- Spreadsheet
**Security and safety**:
- Criminal record check
**Work conditions and physical capabilities**:
- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Work under pressure
**Personal suitability**:
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
**Health benefits**:
- Dental plan
- Health care plan
- Vision care benefits
**Long term benefits**:
- Group insurance benefits
- Other benefits
- Work Term: Permanent
- Work Language: Bilingual
- Hours: 28 to 32 hours per week
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