Guest Services Representative

3 weeks ago

Niagara Falls, Canada JLL Full time

JLL supports the Whole You, personally and professionally.


Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

JLL is seeking a dynamic individual for the role of Guest Services Representative. This is a part-time, fixed-term position and the successful candidate must be available during the daytime on Monday-Friday. The Guest Services Representative must ensure every customer interaction is carried out in a professional, courteous and efficient manner. Enthusiastically and consistently delivers on the JLL mission of "Continually striving to surprise and engage the consumer and retailer by consistently delivering a superior customer experience".

WHAT YOU WILL DO

Maintain a thorough knowledge of the shopping centre's services, amenities/facilities, stores/locations, promotional activities and comfort tools

Proactively seek opportunities to create memorable customer interactions assist customers and provide excellent service at Guest Services location

Interact with shoppers and retailers in a courteous and efficient manner

Sell shopping centre gift cards and balance sales to transactions

Project a positive attitude over the telephone and in person

Develop and maintain strong relationships with retailers and educate them about the centre's services; • Assist guests by providing directions/information, answering questions, and performing other centre specific services

Maintain store knowledge about merchandise, price points, sales or special events to be able to offer gift or store suggestions based on the shopper's needs

Conduct all service functions of the Customer Relations/Guest Services location

Be aware of the centre's Crisis Management Manual and maintain a clear understanding of Guest Services role and areas of responsibility as outlined in the plan

Participate in special projects and assumes other duties and responsibilities as assigned

WHAT YOU BRING 

High school education

Previous customer service experience preferred

• Sales experience (transaction management and cash management)

Positive attitude and a strong desire to provide excellent customer service

Must be able to effectively communicate with shoppers, retailers, centre Management, Service Providers and all of the shopping centre personnel

Must be able to work in a fast paced environment, with the ability to multi-task while maintaining a high level of professionalism

Strong written and oral communication skills, multilingual skills a plus

Conflict resolution/management skills

Must be friendly, approachable, proactive and solution focused;

Computer skills (Excel, Chrome)

Flexible and able to work daytimes from Monday-Friday

Location:

On-site –Niagara, ON

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

  • Guest Services Representative

    6 days ago

    Niagara Falls, Canada Kampgrounds Of America Full time

    ABOUT KAMPGROUNDS OF AMERICA, INC. Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 525+ locations across the United States and Canada, including a mix of franchised and company-owned properties. KOA has approximately 90 employees at its corporate headquarters...

  • Guest Service Representative

    7 days ago

    Niagara Falls, Canada Raddisson Hotel & Suites Fallsview Full time

    The Front Desk Agent is the face of the hotel, and provides superior service to all guests. Responsibilities include: - Greeting guests, complete the check - in/ check-out procedure through the Property management system while obtaining and storing pertinent information. - Handles cash, credit card information and goods at the property - Identifying the...

  • Guest Services Agent

    3 weeks ago

    Niagara Falls, Canada Whirlpool Jet Boat Tours Full time

    Be our guest! Our Guest Services Agents are the first team that our guests meet, whether on the phone or checking in at the front desk - and first impressions are always important. They are our human encyclopedias and have the answer to any jetboating question. For this position you must have a natural talent for customer service and love meeting new people...

  • Guest Service Agent

    6 days ago

    Niagara Falls, Canada The Oakes Hotel Overlooking the Falls Full time

    **The Oakes Hotel Overlooking the Falls is seeking passionate, enthusiast individuals who are looking to make a career in the hospitality industry.** We are looking for a a larger-than-life personality, willing to go above and beyond for each guest. Guest Services Agent is a key position that contributes to the overall success of The Oakes Hotel - First...

  • Guest Service Agent

    4 days ago

    Niagara Falls, Canada The Oakes Hotel Overlooking the Falls Full time

    **The Oakes Hotel Overlooking the Falls is seeking passionate, enthusiast individuals who are looking to make a career in the hospitality industry.** We are looking for a a larger-than-life personality, willing to go above and beyond for each guest. Guest Services Agent is a key position that contributes to the overall success of The Oakes Hotel - First...

  • Guest Services Agent

    1 day ago

    Niagara Falls, Canada The Days Inn Fallsview Full time

    **Company Overview** As a member of Wyndam Worldwide - The Days Inn Fallsview contributes to becoming a widely recognized service leader in the hospitality industry. We have a service-oriented culture in which each associate strives to be responsive, be respectful and deliver great experiences to our customers, Guests, and partners and communities as well...

  • Guest Service Agent

    1 day ago

    Niagara Falls, Canada Days Inn Fallsview Full time

    As a member of Wyndam Worldwide - The Days Inn Fallsview contributes to becoming a widely recognized service leader in the hospitality industry. We have a service-oriented culture in which each associate strives to be responsive, be respectful and deliver great experiences to our customers, Guests, and partners and communities as well as each other. We are...

  • Guest Service Agent

    3 weeks ago

    Niagara Falls, Canada Vittoria Hotel & Suites Full time

    Greet guests with a welcoming smile and friendly demeanor - Perform all guest check-in and check-out procedures - Obtain or confirm guest information, assign rooms, activate and distribute keys, etc. - Collect payment for room charges and other fees - Answer phones and direct calls to appropriate personnel - Make and confirm reservations - Maintain a clean...

  • Guest Service Agent

    17 hours ago

    Niagara Falls, Canada Vittoria Hotel & Suites Full time

    Greet guests with a welcoming smile and friendly demeanor - Perform all guest check-in and check-out procedures - Obtain or confirm guest information, assign rooms, activate and distribute keys, etc. - Collect payment for room charges and other fees - Answer phones and direct calls to appropriate personnel - Make and confirm reservations - Maintain a clean...

  • Guest Service Agent and Night Audit

    7 days ago

    Niagara Falls, Canada Best Western Plus Cairn Croft Hotel Full time

    Best Western Plus Cairn Croft Hotel is a proud, family-run business and has established itself in our beautiful city as one of Niagara’s most unique destination hotels. We have just concluded a magnificent five-million-dollar property improvement plan, which began three years ago with the introduction of Doc Magilligan's Restaurant & Irish Pub. Since then...

  • Guest Service Agent and Night Audit

    4 days ago

    Niagara Falls, Canada Best Western Plus Cairn Croft Hotel Full time

    Best Western Plus Cairn Croft Hotel is a proud, family-run business and has established itself in our beautiful city as one of Niagara’s most unique destination hotels. We have just concluded a magnificent five-million-dollar property improvement plan, which began three years ago with the introduction of Doc Magilligan's Restaurant & Irish Pub. Since then...

  • guest service supervisor

    3 days ago

    Niagara Falls, Canada Canadian Niagara Hotels Inc Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 yearExperience: 1 to less than 7 months or equivalent experienceTasksCo-ordinate activities with other work units or departmentsEstablish work schedules and proceduresPerform same duties as workers supervisedPrepare and submit reportsResolve...

  • guest service supervisor

    1 week ago

    Niagara Falls, Canada Canadian Niagara Hotels Inc Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 yearExperience: 1 to less than 7 months or equivalent experienceTasksEstablish work schedules and proceduresPerform same duties as workers supervisedPrepare and submit reportsResolve work problems, provide technical advice and recommend measures...

  • guest service supervisor

    1 week ago

    Niagara Falls, Canada Canadian Niagara Hotels Inc Full time

    Education: Expérience: EducationCollege, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year or equivalent experienceTasksEstablish work schedules and proceduresPerform same duties as workers supervisedPrepare and submit reportsResolve work problems, provide technical advice and recommend measures to improve...

  • Guest Services Manager

    4 days ago

    Fenelon Falls, Canada Eganridge Resort, Country Club & Spa Full time

    The Guest Services Manager at Eganridge is responsible for overseeing all customer touchpoints for the Hotel & Golf Course. Responsibilities include: - Training all new Guest Service Agents and Recreation Attendants in their position requirements - Responsible for establishing standards and procedures for the work of the staff of the Guest Services...

  • Financial Services Representative II

    2 weeks ago

    Niagara Falls, Canada Canadian Imperial Bank of Commerce Full time

    Financial Services Representative II page is loaded Financial Services Representative II Apply locations Niagara Falls, ON time type Full time posted on Posted Yesterday job requisition id 2409502 We’re building a relationship-oriented bank for the modern world. We need...

  • Financial Services Representative II

    2 weeks ago

    Niagara Falls, Canada Canadian Imperial Bank of Commerce Full time

    Financial Services Representative II page is loaded Financial Services Representative II Apply locations Niagara Falls, ON time type Full time posted on Posted Yesterday job requisition id 2409502 We’re building a relationship-oriented bank for the modern world. We need...

  • Financial Services Representative II

    2 weeks ago

    Niagara Falls, Canada Canadian Imperial Bank of Commerce Full time

    Financial Services Representative II page is loaded Financial Services Representative II Apply locations Niagara Falls, ON time type Full time posted on Posted Yesterday job requisition id 2409502 We’re building a relationship-oriented bank for the modern world. We need...

  • Guest & Membership Services Administrator

    15 hours ago

    Niagara-on-the-Lake, Canada Niagara Pet Resort Full time

    We are looking for an adaptable, hardworking Guest Services Administrator to oversee the daily operations of our pet resort. As a Guest Services Administrator, you will manage all reception activities including retail and see to the functionality of hotel amenities (such as the blow dry bar, drive thru, and daycare services). You will provide a smooth...

  • Member Services Representative

    2 weeks ago

    Niagara Falls, Canada Meridian Credit Union Full time

    **Who we are**: Meridian’s dedication to helping Canadians goes beyond banking, it’s about achieving a better life! Thriving communities are essential to the individual well-being of our Members and the overall well-being of Canadians. At Meridian, we’re committed to providing exceptional banking, services, security, and advice so our Members can get...