Service Operations Coordinator

2 months ago

Brampton, Canada Johnson Controls Full time

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away

**What we offer**
- ** Competitive salary**
- Paid vacation/holidays/sicktime - **15 days of vacation first year**
- Comprehensive benefits package including, medical, dental, and vision care - **Available day one**
- Extensive product and on the job/cross training opportunities **With outstanding resources**
- Encouraging and collaborative team environment
- Dedication to safety through our Zero Harm policy

**What you will do**

**How you will do it**:

- ** Suppression Dispatching**: Coordinate and manage suppression dispatching to ensure timely and efficient service delivery.
- ** Accounts Payable & Receivable Disputes**: Work with AP and AR to help resolve disputes by liaising with relevant departments and customers to achieve resolution.
- ** On-Hold Management**: Track and manage items on hold, ensuring timely follow-up and resolution.
- ** Time Entry**: Accurately enter and manage time records for technicians and other staff.
- ** Shipping/Receiving**: Support the logistics team with service-related shipping and receiving activities, focusing on accuracy and efficiency. This primarily involves staging parts for technicians' weekly assignments
- ** Inspection Report Management**:

- Track inspection reports and send them to customers.
- Create and maintain inspection reports database.
- Develop and manage inspection calendars.
- Review technician work orders for accuracy and completeness.
- ** District Billing**: Assist with the billing processes for the district, ensuring timely and accurate invoicing.
- ** Contract Cleanup**: Assist in the cleanup and management of contracts to ensure compliance and accuracy.
- ** IT Support for Technicians**: Provide technical support and assistance to technicians as needed.
- ** Uniform Orders**: Manage and coordinate uniform orders for staff, ensuring proper fit and availability.

**What we look for**:

- Strong organizational skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Experience in operations, dispatching, or a related field is preferred.
- Proficiency in Microsoft Office, Oracle Fusion.
- Problem-solving skills and the ability to work independently.

We believe in doing well by doing good and hold ourselves accountable to make the world a better place through the solutions we provide, our engagement in society, and the way we do business. We believe that diversity and inclusion matter and make a difference. By embracing its true value and appreciating various perspectives, we strive to be one of the most desirable places to work. Johnson Controls listed in Forbes Best Employers for Diversity

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