Dispatch Coordinator
2 days ago
**We are currently searching for a Dispatcher Coordinator**. If you want to work in a fun environment with sharp teammates who embrace our core values, in a culture of mutual respect and continuous learning, we look forward to hearing from you.**
Patrick Sprack Limited (PSL) was formed in 2006 as a Preventative Maintenance Oriented HVAC company. Since this time, we have become a reputable and leading Northern Ontario HVAC-R contractor to the mines, industrial sites as well as commercial properties.
PSL provides a variety of heating, ventilation, air-conditioning, petroleum, propane, and refrigeration services ranging from planned maintenance (both preventative and full coverage), inspections and diagnostic services as well as repairs, retrofits and new installations for commercial and industrial mechanical systems.
**Responsibilities & Duties**:
- Organize/schedule appointments for technicians
- Organize pm work for various customers, ensuring each list is completed
- Follow up with customers to schedule additional work as required
- Follow up with customers regarding recommendations, planning
- Field complaints, resolve where able, attend to as required
- Liaise with purchasing regarding parts/requirements
- Liaise with sales to organize jobs. Includes but not limited to creating work orders, reviewing quotes to ensure complete information is included, finding/creating/adding checklists/inspections as required.
- Liaise with estimator to organize jobs
- Liaise with manager(s) on all issues, occurrences, concerns, any business of PSL
- Liaise with admin re: payroll, invoicing, help where able
- Liaise with H/R re: employee issues, indocs, certifications
- Liaise with customers as required, discuss jobs/scope of work, schedules
- Liaise with techs re: requirements, scheduling, job issues, etc
- Liaise with construction coordinator for staffing, etc.
- Answer office phone
- Assist techs with work orders - organizing job, logistics, etc
- Create documents as required
- Create work orders as required
- Create p.o.’s when purchaser unavailable
- Compile reports/records for customers following completion of jobs/pm’s/contracts
- Attend meetings, give input, assist in planning
**Requires Knowledge & Awareness of Following Tasks**:
- HVAC/R knowledge of industry
- Quotes that have been accepted and creating pending jobs
- Construction jobs/plans in the works
- Equipment and transportation deficiencies/malfunctions
- Employee assignments outside of service
- Employee health/physical limitations
- H/R changes (hirings, departures)
- Purchasing/procurement roadblocks
- Appropriate suppliers/providers
- Employee certifications & indoctrinations
- Industrial process familiarity
- VALE/GLENCORE/MINING sector familiarity
**WE OFFER YOU**:
- Full Time - Permanent Work
- Excellent Culture
- Continuous Training and Development
- Long Fulfilling Career
- Flexible and Creative Schedule
**Job Types**: Full-time, Permanent
**Benefits**:
- Dental care
- Extended health care
- RRSP match
- Vision care
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