Dispatcher/customer Service
7 months ago
**About us**
Campeau Heating is a small Familly owned HVAC business in Greater Sudbury, ON P3A 2B1. We strive to provide professional Premire service in our comunity.
Our work environment includes:
- Modern office setting
- Casual work attire
- On-the-job training
- Safe work environment
- Lively atmosphere
Job Title: Dispatcher/ Customer Service Representative
**Responsibilities**:
- Schedule Appointments and maintain schedule
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Resolve customer complaints and issues with empathy and efficiency
- Maintain accurate records of customer interactions and transactions
- Collaborate with other team members to ensure customer satisfaction
- Stay updated on product knowledge and company policies to provide accurate information to customers
- Identify opportunities for process improvement to enhance the customer experience
Qualifications:
- High school diploma or equivalent required; college degree preferred
- PreviousDispatching experience is a plus
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize tasks in a fast-paced environment
- Ability to work independently as well as part of a team
We offer competitive pay, comprehensive training, and opportunities for career growth. Join our dynamic team of customer service professionals and make a difference in the lives of our valued customers.
To apply, please submit your resume and cover letter highlighting your relevant experience.
**Salary**: $19.00-$25.50 per hour
Expected hours: 40 per week
**Benefits**:
- Casual dress
- Dental care
- RRSP match
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Greater Sudbury, ON P3A 2B1: reliably commute or plan to relocate before starting work (required)
**Experience**:
- dispatching: 1 year (preferred)
Work Location: In person
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