Dispatcher/customer Service

5 months ago


Greater Sudbury, Canada Campeau Heating Full time

**About us**

Campeau Heating is a small Familly owned HVAC business in Greater Sudbury, ON P3A 2B1. We strive to provide professional Premire service in our comunity.

Our work environment includes:

- Modern office setting
- Casual work attire
- On-the-job training
- Safe work environment
- Lively atmosphere

Job Title: Dispatcher/ Customer Service Representative

**Responsibilities**:

- Schedule Appointments and maintain schedule
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Resolve customer complaints and issues with empathy and efficiency
- Maintain accurate records of customer interactions and transactions
- Collaborate with other team members to ensure customer satisfaction
- Stay updated on product knowledge and company policies to provide accurate information to customers
- Identify opportunities for process improvement to enhance the customer experience

Qualifications:

- High school diploma or equivalent required; college degree preferred
- PreviousDispatching experience is a plus
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize tasks in a fast-paced environment
- Ability to work independently as well as part of a team

We offer competitive pay, comprehensive training, and opportunities for career growth. Join our dynamic team of customer service professionals and make a difference in the lives of our valued customers.

To apply, please submit your resume and cover letter highlighting your relevant experience.

**Salary**: $19.00-$25.50 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Dental care
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Greater Sudbury, ON P3A 2B1: reliably commute or plan to relocate before starting work (required)

**Experience**:

- dispatching: 1 year (preferred)

Work Location: In person



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