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Assistant Customer Service Representative and

3 months ago

London, Canada Forest City Pool & Patio Full time

Customer Service Assistant

**Duties**:

- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Analyze customer needs and recommend appropriate products or services
- Upsell additional products or services to enhance customer satisfaction and increase sales
- Perform data entry and maintain accurate customer records
- Communicate effectively with customers to ensure their needs are met
- Handle and resolve customer complaints or issues with patience and empathy
- Follow company policies and procedures to ensure consistent service delivery
- Assist in managing social media accounts as well as other potential marketing channels

**Requirements**:

- Previous experience in customer service or a related field is preferred
- Excellent communication skills in English (both verbal and written)
- Strong phone etiquette and active listening skills
- Ability to analyze customer information and provide appropriate solutions
- Proficient in data entry and computer skills
- Ability to work in a fast-paced environment while maintaining attention to detail

Shifts are 9am to 5pm Monday to Friday

**Job Types**: Full-time, Part-time, Permanent

**Salary**: $18.00-$30.00 per hour

Expected hours: 40 per week

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Ability to Commute:

- London, ON N6L 1A8 (required)

Work Location: In person

Expected start date: 2024-04-02