Financial Support Coordinator

4 months ago

Edmonton, Canada University of Alberta Full time

**Department** Office of the Registrar - Student Financial Support

**Hourly rate** $28.47 to $38.67

**Hours per week** 35

**Grade** 8

**Posted date**

**Closing date** September 30, 2024

**Position Type** Full Time - Operating Funded

**Description**:
**This position is a part of the Non-Academic Staff Association (NASA).**

This position has an end date of March 31, 2025.

**Location - **This role is hybrid with a mix of remote and in-person at North Campus, Edmonton.

**Working at the University of Alberta**
- The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all FirstPeoples of Canada, whose presence continues to enrich our vibrant community._

The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.

Your work will have a meaningful influence on a fascinating cross-section of people — from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more.

**Working for the Department**

Student Financial Support in the Office of the Registrar provides $40M each year in scholarships, awards, and financial support to undergraduate students. Student Financial Support also administers need-based financial support to graduate students.

Student Financial Support works closely with the campus community to promote programs and services, and advocates and advises students seeking financial assistance through university programs and government repayable (loan) and non-repayable (grant) support.

**Position**

**Duties**
- Performs the assessment and selection of financial support based on the established eligibility criteria, assessment guidelines/rubrics, and funding terms of reference.
- Reviews assessment practices and administrative procedures and makes recommendations to streamline processes.
- Provides exceptional customer service by advising and responding to student inquiries, advocating on behalf of students with complex financial aid situations, and providing referrals to on campus support services as appropriate.
- Acts as a resource to faculties, students, staff, and the public regarding all financial support programs with an awareness to unique student contexts (e.g. Undergraduate and Graduate students, domestic and International students, Indigenous students, low-income students, etc.)
- Develops content for presentations and outreach activities.
- Compiles, prepares, and reports on trends and projections. Participates in office events and special projects such as Open House, Convocation, outreach activities,, and working groups as required.

**Minimum Qualifications**
- A post-secondary Degree plus a minimum of two to three years of proven, direct experience working in a university financial support office is preferred. Additional financial background is an asset. Equivalent combinations of related education and experience may be considered.
- Two to four years experience in a service-centered environment, within post-secondary student services, preferably in a University financial support office, or similar setting.
- Demonstrated ability to develop and maintain positive, professional, collaborative working relationships with both internal/external clients and stakeholders.
- Ability to work independently and to build and maintain professional working relationships as a collaborative team member and positive representative of the Student Financial Support unit and the University of Alberta.
- Ability to interact knowledgeably, comfortably, positively, and respectfully with diverse individuals with a broad range of credentials, abilities, and literacy/language levels.
- Excellent verbal, written, and interpersonal communication skills with public speaking experience.
- Excellent organization and problem-solving skills with the ability to work independently and meet multiple deadlines.
- Demonstrated experience and ability to deal with sensitive and/or confidential information in a professional manner.

**Preferred Qualifications**
- A thorough knowledge and understanding of University policies and procedures, especially in the area of student financial support is preferred.
- Knowledge of PeopleSoft Campus Solutions is preferred.

We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.

**Note**: This opportunity will be available until midnight September 30, 2024, Edmonton, Alberta local time.

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