Regional Account Manager

5 months ago

Edmonton, Canada MFE Inspection Solutions Full time

**Summary**:
The primary responsibilities of the Regional Account Manager (Western Canada - Saskatchewan to B.C.) are to communicate the benefits of a company’s products in order to drive Rentals, Sales, Repairs & Calibration Services, and Training. The Regional Account Manager will serve as the point of contact between businesses and its prospects or clients and have a range of responsibilities including identifying and educating prospective customers while supporting existing clients with information and assistance that relates to products and services.

**Responsibilities**:

- Secure orders, guarantee products standards and assure product delivery
- Recommend new and improved products to the customers and explain how the equipment will be more cost effective.
- Maintain a detailed call report of prospect and existing customers for review on a daily or weekly basis with the Vice President of Sales and Branch Unit Manager.
- Answer phones, assist customers by completing order entry, order processing, and additional administrative work.
- Handling and resolving customer complaints regarding a product or service
- Demonstrate product knowledge and technical capabilities
- Identify prospective customer, lead generation and conversion
- Contact new and existing customers to discuss needs
- Emphasize features of products to highlight how they solve customer problems
- Negotiate prices and terms and prepare rentals and sales agreements
- Collaborate with colleagues in many different sectors
- Maintain contact lists and follow up with customers to continue relationships
- Responsible for Rentals and Sales performance and addressing issues when necessary

**Qualifications**:

- Reliable technical background
- Ability to work with others as a team
- Analytical ability and good problem-solving skills
- Presentation skills and ability to convey product value
- High-level organizational skills for maintaining rentals &sales territory
- Self-confidence to support persuasion and sales efforts
- Strong communication skills and interactions with customers
- Strategic planning
- Inspirational attitude and ability to create a motivating environment
- Some Travel Required.

**Benefits**
- Medical, Dental, and Vision
- PTO (Sick Time)
- Vacation
- Holidays
- Group RRSP

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