Restaurant Manager

4 months ago

Newcastle, Canada Tim Hortons | JC Summers Restaurant Inc Full time

As a full-time Restaurant Manager, you are an enthusiastic role model and motivate team members to deliver exceptional service to every guest, every time. You build positive relationships with a team of diverse members. As a passionate team leader, you believe in the importance of training team members to ensure high standards of guest service, quality and cleanliness are achieved. Through your knowledge of the quick service industry, you take pride in supporting the Restaurant General Manager and Owner in the day-to-day operations of a fast-paced Tim Horton's restaurant.

**Who should apply: Someone who**
- Demonstrates a passion for guest service and creating exceptional guest experiences
- Pride yourself on building relationships with guests and your team
- Have strong operational experience
- Have excellent communication skills
- Have a passion for coaching and mentoring
- Have a desire to gain experience to help you be successful in your career
- Enjoy leading a diverse team in a fast-paced environment

**People Management**
- Accountable for recruiting new team member, performance management, including training and developing new and existing team members
- Ensures open door policy for all team members
- Excellent communication skills ensure ongoing day to day communication with all shifts
- Responsible for restaurant compliance will all applicable legislation
- Implements, and instills in their team, company policies, procedures, ethics
- handle guest complaints with professionalism and concern
- sets goals and objectives for his/her team

**Job Requirements**
- Manage the daily operation of the store; creating staff schedules, training staff on each position and set expectations for performance
- Create a positive guest experience by delivering a high level of service while ensuring all staff members engage guests and exceed service expectations
- Ensure proper staffing levels, training, coaching, developing and mentoring and addressing any issues or concerns
- handle administrative duties such as completing a daily spreadsheet (sales, Missed logs, hours, DT times, etc), verifying and completing time cards, daily deposit and counting cash drawers/safe.
- ensure and uphold food safety and quality standards
- Maintain and demonstrate professional work ethics, moral integrity, and a positive attitude at all times.
- Other duties as assigned to meet the needs of the business

**Job Qualifications**
- 2 years experience working as a high-level Full-Time manager or assistant manager
- College or University degree an asset
- Detail oriented with excellent problem-solving skills
- Strong organizational and time management skills while being able to work under pressure and meet deadlines
- Ability to learn quickly
- Excellent customer service skills
- Excellent verbal and written communication skills
- Ability to work a flexible schedule to meet the needs of the restaurant, including working some evenings, weekends and holidays as required.

**As part of our team we offer**:

- Benefits after 3 months
- Comprehensive training
- Bonus programs
- Advancement opportunities

**REQUIREMENTS**:

- Must have reliable transportation
- Must be able to lift 25 lbs
- Previous management experience an asset
- Previous experience in Quick Service preferred

Opportunity, flexibility and new challenges every day are just a few of the reasons you’ll be happy you came on board. When you work at Tim Hortons, you’ll feel right at home. It’s a fun, flexible environment where guests are your neighbours, where co-workers are your friends and where simple acts make for a lasting impression. We’d love for you to join the team. Because it’s the people that make Tims, Tims. And we’re looking for people like you.

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