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Revenue Operations Specialist

4 weeks ago

Remote, Canada TaxDome Full time

CS Revenue Operations Specialist
**About the company**:
TaxDome is the #1 practice management platform for accounting firms in the US - we have grown over 100X in the last 5 years and serve tens of thousands of businesses globally with millions of end-clients.

**About the team**:
We are a US-based SAAS firm targeting the accounting industry. In other words, we use technology to solve business problems for accounting firms - we are not accountants.

Our team is 300+ people (in over 40 countries) - we are a distributed team built on the principle of self-management.

Access to management - you will be working closely with the chief revenue officer (along with the sales team) in a collaborative work environment

**Customers love us**:
We have over 6,000 positive reviews online. When we go to trade shows, customers often say, “Where have you been, I’ve been looking for this for years” In many ways, our product sells itself. Your job is to convey that benefit and expand our market share.

**The role**:
**Responsibilities**:

- Develop and implement strategies to track and increase ARR, Expansion Revenue, and LTV while decreasing churn rates.
- Collaborate with the CS/KAM teams to identify upsell and cross-sell opportunities, ensuring a seamless customer experience.
- Collaborate extensively with sales, marketing, Voice of Customer teams to share insights on customer behavior, needs, and preferences gleaned from the Customer Success domain. Utilize this valuable information to guide sales strategies, inform marketing campaigns, and influence product development decisions, thereby driving comprehensive revenue growth.
- Conduct in-depth analysis of customer data to identify trends, opportunities, and areas for improvement.
- Conduct thorough reviews of the customer churn journey to identify and understand key points of attrition. Develop and implement targeted improvements to processes and customer touchpoints to reduce churn and enhance overall customer retention.
- Generate regular reports on key metrics and insights related to revenue operations, customer health, and team performance to provide insights to the team.
- Lead the development and implementation of process improvements to streamline operations and enhance efficiency across teams.
- Facilitate knowledge sharing across teams, ensuring learning and collaboration are not siloed.

**Qualifications**:

- Bachelor’s degree in Business, Marketing, Finance, or a related field.
- Proven experience in revenue operations, CS operations, or a similar role, with a focus on SaaS or tech companies.
- Strong analytical skills and experience with CRM and revenue operations tools, with specific experience in Custify being highly advantageous.
- Excellent communication and collaboration skills, with the ability to work effectively across different teams and levels of the organization.
- Demonstrated ability to develop strategies, translate them into initiatives, and track successful delivery.
- Deep understanding of customer lifecycle management, with a track record of improving customer satisfaction, retention, and growth.

**Work format**: full-time permanent independent contract position, EST
**Compensation**: 25-40k usd per year, depends on the experience

Pay: $35,000.00-$55,000.00 per year

Schedule:

- 8 hour shift

Work Location: Remote