Customer Care Representative, Change of Billing

4 months ago

Ottawa, Canada OMS Royal Drugs Full time

Our Mission:
Ontario Medical Supply is a Leading Distributor of medical equipment, supplies, and services for healthcare organizations and home healthcare clients across Ontario. Specializing in long term care, assisted living, retirement and home health care. Ontario Medical Supply is partnered for success with Royal Drugs. Royal Drugs is a healthcare company providing specialty pharmacy, infusion therapy, and retail pharmacy services. Together, we work towards supporting optimal health outcomes and better quality of life.

Come Join Our Team

Purpose:
As part of the Change of Billing team, this role provides outstanding customer service when making outbound calls to existing customers. While, simultaneously meeting sales and call targets by educating existing customers on change of billing options.

Job Title: Customer Care Representative, Change of Billing
Location: Ontario Medical Supply, Ottawa
Reports to: Manager, Customer Care
Number of Positions: 1
ATR No: 4580
Type:Full Time, Permanent

**Salary**: Hourly, commensurate with experience
Benefits: Yes

Job Responsibilities:

- Making outbound calls to existing clients (Health care agencies, long-term care facilities, and individual clients or caregivers).
- Meeting sales targets and outbound call targets
- Educate customers on the change of billing options - options to rent, purchase used and purchase new
- Process direct client payments
- Process third party billings (various payers)
- Maintain proper documentation for third party billing purposes
- Address the matter of overdue account balances, organize call schedule, arrange payment plans
- Identify and action opportunities to improve client service
- Create / maintain client contacts and customer cards and validate information with customers as required
- Action various reporting for internal service team
- Provide assistance in ensuring rental equipment is returned
- Prepare quotes as needed
- Communicate and liaise with home and community care support service

Qualifications:
-Completion of Post
- Secondary Education in an Administrative or related field of study
- Minimum 1 years’ experience with administrative procedures and office duties
- Minimum 1 year in a customer service role
- Proficient with Microsoft Office - including Excel, Word and Outlook
- Proficient with ERP systems, GP or Pronto preferred

SKILLS:

- Strong interpersonal and communication skills (both verbally and in writing)
- Bilingual (French/English) is an asset
- Strong initiative and ability to work proficiently in a team environment as well as independently
- Ability to time manage, remain organized and prioritize work
- Enthusiastic and dependable and action oriented, with keen willingness to learn and improve on existing skill set
- Commitment to deliver excellent internal and external customer service

Human Resources:
While we thank you for your interest, only select applicants will be contacted regarding the position.

Ontario Medical Supply is an inclusive and equal opportunity employer committed to providing diversity and accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. All applicants must make their requirements known when contacted.

  • Customer Care Representative, Change of Billing

    6 months ago

    Ottawa, Canada OMS Royal Drugs Full time

    Our Mission: Ontario Medical Supply is a Leading Distributor of medical equipment, supplies, and services for healthcare organizations and home healthcare clients across Ontario. Specializing in long term care, assisted living, retirement and home health care. Ontario Medical Supply is partnered for success with Royal Drugs. Royal Drugs is a healthcare...

  • Customer Care Representative

    3 days ago

    Ottawa, Canada Medical Pharmacies Group Limited Full time

    **JOB POSTING - Customer Care Representative** Our mission is to provide excellence in pharmaceutical care to meet the individual needs of each client. Our organization is comprised of committed individuals, each making a positive impact on the well-being of our customers - focused on growth and innovation within the industry. **Our commitment to you**: -...

  • Customer Care Representative

    7 months ago

    Ottawa, Canada Swish Maintenance Limited Full time

    Take the next steps in your Customer Operations career and join Swish as a Customer Care Representative! Enter the role of a Customer Care Representative, where your main responsibility is to create frictionless customer experiences. As the frontline liaison, you'll be handling inquiries, resolving issues, and providing reliable assistance. Your effective...

  • Customer Care Representative

    6 months ago

    Ottawa, Canada Swish Maintenance Limited Full time

    Take the next steps in your Customer Operations career and join Swish as a Customer Care Representative! Enter the role of a Customer Care Representative, where your main responsibility is to create frictionless customer experiences. As the frontline liaison, you'll be handling inquiries, resolving issues, and providing reliable assistance. Your effective...

  • Customer Care Representative

    2 months ago

    Ottawa, Canada Sonova Full time

    Ottawa, CanadaCustomer Care Representative - 155721- Are you looking for an opportunity to make a difference? Are you comfortable in a fast-paced retail clinic environment?_ - Are you passionate about providing customer service that exceeds expectations?_ - If so, we think you belong here at **Connect Hearing** as a **Customer Care Representative**!**Who we...

  • Customer Service Representative

    7 months ago

    Ottawa, Canada Waste Connections of Canada Full time

    Waste Connections of Canada is looking for a Customer Service Representative to join the team in Ottawa District. The **Customer Service Representative (CSR)** fields calls from customers and works to resolve problems they raise concerning service or billing. A successful CSR must understand the Waste Connections of Canada business, so they can resolve...

  • Customer Service Representative

    7 days ago

    Ottawa, Canada WASTE CONNECTIONS OF CANADA Full time

    Waste Connections of Canada is looking for a Customer Service Representative to join the team in Ottawa District. The **Customer Service Representative (CSR)** fields calls from customers and works to resolve problems they raise concerning service or billing. A successful CSR must understand the Waste Connections of Canada business, so they can resolve...

  • Customer Care Representative

    3 months ago

    Ottawa, Canada OMS Royal Drugs Full time

    Our Mission: Ontario Medical Supply is a Leading Distributor of medical equipment, supplies, and services for healthcare organizations and home healthcare clients across Ontario. Specializing in long term care, assisted living, retirement and home health care. Ontario Medical Supply is partnered for success with Royal Drugs. Royal Drugs is a healthcare...

  • Billing Coordinator

    7 months ago

    Ottawa, Canada 360 Concussion Care Full time

    **Position**: Billing Coordinator **Organization**: 360 Concussion Care **Location**:  Remote **Employment Status**: Part-time, with the potential to go full-time in the future **Salary Range**: $18-$21 (based on experience) **Who we are**: 360 Concussion Care is a multi-disciplinary concussion clinic, providing concussion rehabilitation services. We...

  • Bilingual Customer Service Representative

    5 days ago

    Ottawa, Canada WASTE CONNECTIONS OF CANADA Full time

    Waste Connections of Canada is looking for a **Bilingual Customer Service Representative** to join the team in Ottawa District. The Bilingual Customer Service Representative (CSR) fields calls from customers and works to resolve problems they raise concerning service or billing. A successful CSR must understand the Waste Connections of Canada business, so...

  • Customer Service Representative

    5 days ago

    Ottawa, Canada Pro Physio & Sport Medicine Centre Full time

    Customer Service Representative - Location: 4270 Innes Rd, Orléans, ON K4A 5E6 Schedule: Permanent Full-time The Customer Service Representative is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by efficiently providing administrative support...

  • Customer Service Representative

    3 days ago

    Ottawa, Canada Pro Physio & Sport Medicine Centre Full time

    Customer Service Representative - **Location**: 4270 Innes Rd, Orléans, ON K4A 5E6 **Schedule**: Permanent Part-Time The Customer Service Representative is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by efficiently providing administrative...

  • Customer Service Representative

    3 days ago

    Ottawa, Canada Pro Physio & Sport Medicine Centres Full time

    **Customer Service Representative** **Ottawa, ON** Location: Pro Physio Ray Friel 1585 Tenth Line Rd, Orléans, ON K4A 2G8 Schedule: Permanent part-time The Customer Service Representative is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by...

  • Customer Service Representative

    1 day ago

    Ottawa, Canada Pro Physio & Sport Medicine Centre Full time

    Customer Service RepresentativeLocation: 813 Shefford Road Gloucester, ON Schedule: Permanent Full-Time The Customer Service Representative is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by efficiently providing administrative support and...

  • Customer Service Representative

    7 months ago

    Ottawa, Canada Lifemark Health Group Full time

    **Customer Service Representative** **-** *** **Pro Physio - Active Aging & Rehab** **Part-Time** **Location: 1145 Bridge St** **Manotick, Ontario** Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and building a...

  • Customer Service Representative

    7 months ago

    Ottawa, Canada Lifemark Health Group Full time

    **Customer Service Representative** **-** *** **Pro Physio - Active Aging & Rehab** **Part-Time** **Location: 1145 Bridge St** **Manotick, Ontario** Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and building a...

  • Customer Service Representative

    3 days ago

    Ottawa, Canada Lifemark Health Group Full time

    **Customer Service Representative** **-** *** **Pro Physio - Active Aging & Rehab** **Casual Part-Time** **Location: 1145 Bridge St** **Manotick, Ontario** Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and building a...

  • Customer Service Representative

    5 days ago

    Ottawa, Canada Waste Connections Full time

    Waste Connections of Canada is looking for a **Bilingual Customer Service Representative** to join the team in Ottawa District. The Bilingual Customer Service Representative (CSR) fields calls from customers and works to resolve problems they raise concerning service or billing. A successful CSR must understand the Waste Connections of Canada business, so...

  • Customer Service Representative

    3 days ago

    Ottawa, Canada Lifemark Health Group Full time

    **Customer Service Representative -** **Pro Physio & Sport Medicine Centres Cedarview** **Permanent Full-Time** **Location: 4100 Strandherd Drive** **Ottawa, Ontario** Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and...

  • Billing Clerk

    5 days ago

    Ottawa, Canada Carefor Health & Community Services Full time

    **Job Summary**: Under the direction and supervision of the Manager of Administration and Finance, the Billing Clerk is responsible for all aspects of the billing process. The key role of this position is preparation, completeness, and accuracy of the weekly billing file for CCAC and non-CCAC clients in accordance with required deadlines. In addition, the...