Customer Care Representative, Change of Billing
3 months ago
Our Mission:
Ontario Medical Supply is a Leading Distributor of medical equipment, supplies, and services for healthcare organizations and home healthcare clients across Ontario. Specializing in long term care, assisted living, retirement and home health care. Ontario Medical Supply is partnered for success with Royal Drugs. Royal Drugs is a healthcare company providing specialty pharmacy, infusion therapy, and retail pharmacy services. Together, we work towards supporting optimal health outcomes and better quality of life.
Come Join Our Team
Purpose:
As part of the Change of Billing team, this role provides outstanding customer service when making outbound calls to existing customers. While, simultaneously meeting sales and call targets by educating existing customers on change of billing options.
Job Title: Customer Care Representative, Change of Billing
Location: Ontario Medical Supply, Ottawa
Reports to: Manager, Customer Care
Number of Positions: 1
ATR No: 4580
Type:Full Time, Permanent
**Salary**: Hourly, commensurate with experience
Benefits: Yes
Job Responsibilities:
- Making outbound calls to existing clients (Health care agencies, long-term care facilities, and individual clients or caregivers).
- Meeting sales targets and outbound call targets
- Educate customers on the change of billing options - options to rent, purchase used and purchase new
- Process direct client payments
- Process third party billings (various payers)
- Maintain proper documentation for third party billing purposes
- Address the matter of overdue account balances, organize call schedule, arrange payment plans
- Identify and action opportunities to improve client service
- Create / maintain client contacts and customer cards and validate information with customers as required
- Action various reporting for internal service team
- Provide assistance in ensuring rental equipment is returned
- Prepare quotes as needed
- Communicate and liaise with home and community care support service
Qualifications:
-Completion of Post
- Secondary Education in an Administrative or related field of study
- Minimum 1 years’ experience with administrative procedures and office duties
- Minimum 1 year in a customer service role
- Proficient with Microsoft Office - including Excel, Word and Outlook
- Proficient with ERP systems, GP or Pronto preferred
SKILLS:
- Strong interpersonal and communication skills (both verbally and in writing)
- Bilingual (French/English) is an asset
- Strong initiative and ability to work proficiently in a team environment as well as independently
- Ability to time manage, remain organized and prioritize work
- Enthusiastic and dependable and action oriented, with keen willingness to learn and improve on existing skill set
- Commitment to deliver excellent internal and external customer service
Human Resources:
While we thank you for your interest, only select applicants will be contacted regarding the position.
Ontario Medical Supply is an inclusive and equal opportunity employer committed to providing diversity and accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. All applicants must make their requirements known when contacted.
-
Customer Care Representative, Change of Billing
5 months ago
Ottawa, Canada OMS Royal Drugs Full timeOur Mission: Ontario Medical Supply is a Leading Distributor of medical equipment, supplies, and services for healthcare organizations and home healthcare clients across Ontario. Specializing in long term care, assisted living, retirement and home health care. Ontario Medical Supply is partnered for success with Royal Drugs. Royal Drugs is a healthcare...
-
Customer Care Representative
5 months ago
Ottawa, Canada Swish Maintenance Limited Full timeTake the next steps in your Customer Operations career and join Swish as a Customer Care Representative! Enter the role of a Customer Care Representative, where your main responsibility is to create frictionless customer experiences. As the frontline liaison, you'll be handling inquiries, resolving issues, and providing reliable assistance. Your effective...
-
Customer Care Representative
6 months ago
Ottawa, Canada Swish Maintenance Limited Full timeTake the next steps in your Customer Operations career and join Swish as a Customer Care Representative! Enter the role of a Customer Care Representative, where your main responsibility is to create frictionless customer experiences. As the frontline liaison, you'll be handling inquiries, resolving issues, and providing reliable assistance. Your effective...
-
Customer Care Representative
2 weeks ago
Ottawa, Canada Sonova Full timeOttawa, CanadaCustomer Care Representative - 155721- Are you looking for an opportunity to make a difference? Are you comfortable in a fast-paced retail clinic environment?_ - Are you passionate about providing customer service that exceeds expectations?_ - If so, we think you belong here at **Connect Hearing** as a **Customer Care Representative**!**Who we...
-
Customer Service Representative
6 months ago
Ottawa, Canada Waste Connections of Canada Full timeWaste Connections of Canada is looking for a Customer Service Representative to join the team in Ottawa District. The **Customer Service Representative (CSR)** fields calls from customers and works to resolve problems they raise concerning service or billing. A successful CSR must understand the Waste Connections of Canada business, so they can resolve...
-
Customer Care Representative
2 months ago
Ottawa, Canada OMS Royal Drugs Full timeOur Mission: Ontario Medical Supply is a Leading Distributor of medical equipment, supplies, and services for healthcare organizations and home healthcare clients across Ontario. Specializing in long term care, assisted living, retirement and home health care. Ontario Medical Supply is partnered for success with Royal Drugs. Royal Drugs is a healthcare...
-
Billing Coordinator
5 months ago
Ottawa, Canada 360 Concussion Care Full time**Position**: Billing Coordinator **Organization**: 360 Concussion Care **Location**: Remote **Employment Status**: Part-time, with the potential to go full-time in the future **Salary Range**: $18-$21 (based on experience) **Who we are**: 360 Concussion Care is a multi-disciplinary concussion clinic, providing concussion rehabilitation services. We...
-
Customer Service Representative
6 months ago
Ottawa, Canada Lifemark Health Group Full time**Customer Service Representative** **-** *** **Pro Physio - Active Aging & Rehab** **Part-Time** **Location: 1145 Bridge St** **Manotick, Ontario** Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and building a...
-
Customer Service Representative/customer Care
5 months ago
Ottawa, Canada Linde plc Full time**Customer Service Representative/Customer Care Associate (Full-Time) - Ottawa, ON** - 23001934 At Medigas, the healthcare division of Linde Canada, Inc., you’ll join talented and diverse people throughout Canada, all working hard to make a difference in our client’s lives and make our organization successful. You will work to support, develop and...
-
Customer Service Representative
6 months ago
Ottawa, Canada Lifemark Health Group Full time**Customer Service Representative** **-** *** **Pro Physio - Active Aging & Rehab** **Part-Time** **Location: 1145 Bridge St** **Manotick, Ontario** Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and building a...
-
Customer Care Representative
6 months ago
Ottawa, Canada Dynacare Full timeDynacare is currently searching for a **Bilingua**l** Customer Care Representative t**o join our Dynacare Plus Contact Centre team on a** 1- year Full Time contract.** **Shift Details**: **Hours: 37.5 hours per week** **Monday to Friday: 8:00AM - 4:00PM **(flexibility may be required)** **Responsibilities**: - To receive and process calls and written...
-
Customer Care Representative
5 months ago
Ottawa, Canada Dynacare Full timeDynacare is currently searching for a** Customer Care Representative **to join our Dynacare Plus Contact Centre team on a full time permanent bases. **Shift Details**: **Hours: 37.5 hours per week** **Monday to Friday: 8:00AM - 4:00PM **(Flexibility may be required)** **Responsibilities**: - To receive and process calls and written correspondence in a...
-
Customer Service Representative
6 months ago
Ottawa, Canada SE Health Full time**We are currently hiring a Full-Time **Customer Service Representative, Hybrid** ***: Working hybrid until further notice out of our Service Delivery Centre based in Ottawa, this position will be responsible for the efficient and effective coordination of client care. **_ Here are many reasons why you will want to bring your talent to our team:_** - You...
-
Customer Service Representative
6 months ago
Ottawa, Canada SE Health Full time**We are currently hiring a Full-Time **Customer Service Representative, Hybrid** ***: Working hybrid until further notice out of our Service Delivery Centre based in Ottawa, this position will be responsible for the efficient and effective coordination of client care. **_Here are many reasons why you will want to bring your talent to our team:_** - You...
-
Billing & Customer Support
6 months ago
Ottawa, Canada Kevin Carruthers - Desjardins Insurance Agent Full time**BILLING & CUSTOMER SUPPORT SPECIALIST NEEDED** **MUST BE FLUENT IN ENGLISH AND FRENCH! Contract is for on a 90 Day Trial Basis with Renewal option based on Development** DUTIES AND RESPONSIBILITIES INCLUDE: - Daily Outbound Billing Calls to Existing Clients who have past due payments - Act as Liason between our Head Office Billing department and our...
-
Customer Service Representative
5 months ago
Ottawa, Canada Lifemark Health Group Full time**Job Title: Customer Service Representative** Location: Lifemark Physiotherapy Carlingwood Mall 2121 Carling Avenue Ottawa, Ontario Employment Status: Permanent Part-Time Schedule: Monday - Thursday (08:00 - 14:00) Rate Compensation: $16.55 - $17.85 per hour Are you ready to be part of a dynamic team of industry experts and make your mark as one of the...
-
Customer Care Representative
3 months ago
Ottawa, Canada Dynacare Full time**Where YOU work, makes a difference.** Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career...
-
Billing Clerk
5 months ago
Ottawa, Canada SCAFFEX Inc. Full time**Responsibilities**: Reporting to the Controller, the Billing Clerk will be responsible for the following: - Process high volume of invoices and credit memos daily to clients. - Processing payments, refunds and adjustments including credit and debit cards. - Issuing monthly statements to clients. - Place reminder calls to clients for past due invoices. -...
-
Customer Care
5 months ago
Ottawa, Canada Crown Lift Trucks ULC Full timeWe are currently hiring a Service Customer Care representative to join our growing team!Crown Lift Trucks is the premier material handling dealer in Canada. We are a leader in the industry and are considered a one-stop shop for all material handling needs. Crown Lift Trucks Canada operates eight full-service branches in both Ontario and Quebec offering...
-
Customer Service Representative
1 week ago
Ottawa, Ontario, Canada Kevin Carruthers - Desjardins Insurance Agent Full timeWe are seeking a highly motivated and organized individual to join our team as a Billing & Client Support Specialist in Orleans.The ideal candidate will have excellent communication skills, be fluent in English and French, and possess a strong background in customer service and/or administrative work.This is a full-time hourly position with possible...