Customer Care Representative

5 months ago

Ottawa, Canada Swish Maintenance Limited Full time

Take the next steps in your Customer Operations career and join Swish as a Customer Care Representative

Enter the role of a Customer Care Representative, where your main responsibility is to create frictionless customer experiences. As the frontline liaison, you'll be handling inquiries, resolving issues, and providing reliable assistance. Your effective communication skills and a comprehensive understanding of the Swish’s products will be key assets.
What does a Customer Care Representative do?
- Develop and maintain strong relationships with assigned customers, acting as the first point of contact for any customer service needs
- Assist customers with online orders or questions related to Swish’s website
- Develop an extensive knowledge of Swish’s products and services in order to assist customers with best-in-class cleaning solutions
- When necessary, handle customer complaints by providing appropriate solutions or alternatives with realistic timelines and following up to ensure resolution was achieved
- Ensure mailed orders are shipped promptly with accurate record keeping of invoices and PO #s
- Complete invoicing, billing, and reporting
- Utilize ERP and CRM platforms with confidence
- Communicate with various teams and branches to obtain stock to fill backorders
- Respond to and direct equipment service calls and provide timely updates to customers on the status of repairs
- Support Swish’s retail store or warehouse when necessary

What do you need?
- High School diploma
- 1-2 years’ experience in a customer-facing role. Sales experience is considered an asset
- Basic customer service skills to confidently and accurately address customers’ needs
- Organizational and multitasking skills
- Strong computer and technical skills including experience with MS Excel
- Experience with a CRM and other sales technologies is considered an asset
- eCommerce experience considered an asset
- Attention to detail to accurately process invoices and reporting
- Professional demeanor and telephone etiquette

**When you join Swish, you can expect**:

- Membership in the Swish family - we treat our employees with integrity and always have, since 1956.
- Competitive base salary PLUS bonus.
- Access to hundreds of perks from the Home, Wellness, Travel, Fashion, and other industries.
- Unlimited training and development with an industry-leading brand.
- Excellent company-paid benefits, including:

- Extended Health & Dental Care
- Employee Assistance program
- Company contributions to your Registered Retirement Savings Plan

Swish Group of Companies is an equal opportunity employer, offering an above average compensation and benefit package, as well as excellent opportunities for professional development and advancement with a growing CANADIAN company.

Swish Group of Companies is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). Should any applicant require accommodation through the recruitment and selection process, please inform Human Resources.

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