Customer Service Representative

3 weeks ago

Ottawa, Canada Pro Physio & Sport Medicine Centres Full time

**Customer Service Representative**

**Ottawa, ON**

Location: Pro Physio Ray Friel 1585 Tenth Line Rd, Orléans, ON K4A 2G8
Schedule: Permanent part-time

The Customer Service Representative is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional service with all patients, team members and external customers.

**Primary Responsibilities**
- Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns
- Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan
- Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information
- Coordinate scheduling of patient appointments and maintain the patient’s medical record
- Collect payment at time of service
- Track coverage for all funding streams to ensure approval
- Complete data entry and billing
- Provide administrative support to the Care Coordinator Manager and Clinic Director

**Qualifications & Core Competencies**:

- High School Diploma, G.E.D. or equivalent
- Excellent customer service skills and telephone etiquette
- High degree of organizational skills and ability to prioritize and multi-task
- Excellent communication (verbal/written) and interpersonal skills
- Strong computer and data entry skills
- Flexible and adaptable to change
- Experience in a Physiotherapy clinic an asset
- Pro Physio promotes equal employment opportunities for all job applicants, including those self-identifying as a member of the following groups: Indigenous peoples, Newcomers to Canada, and Visible minorities_

Effective **November 1, 2021** all Pro Physio employees are required to be fully vaccinated against COVID-19 or to agree to undergo regular antigen testing when necessary. Full vaccination occurs 14 days following the second dose of a **Health Canada** approved vaccine.

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