Customer Service and Inside Sales Agent
6 days ago
**How would you to work in a company with an amazing team and where you don’t see your days go by?**
Being part of MARTINS means working in an international company dealing in more than 70 countries. In addition to our headquarters located in Farnham, Quebec, we have offices in the United States, the Netherlands and even Australia You collaborate with about 30 passionate and experienced teammates who like to innovate in a respectful environment. Our synergy sets us apart and our internal social life unites us. The only thing missing is you Join our growing and innovative company today.
**WORKING AT MARTINS INDUSTRIES IS**:
- Working in a harmonious environment
- Getting the opportunity for personal and professional growth within the company
- Participating in various innovative and dynamic projects
- Having a good work-life balance with flexible office hours (hybrid, week ending at 2pm on Fridays, etc.)
- Receiving a fair and equitable salary
- Getting access to training for professional advancement
- Getting the opportunity to benefit from a flexible health allocation (dental, eyecare, gym, music, etc.)
- Working in environmentally-conscious company with access to free charging stations for your electric vehicle
On a daily basis, you will contribute to our company’s expanding relational customer growth. We specialize in design, manufacturing and the marketing of tire equipment and tools.
**YOUR ROLE WITHIN OUR TEAM**
- Take incoming calls from current and potential customers in North America.
- Guide customers on our products and services.
- Process website and online assistance (live chat) requests.
- Creation of customer files. (ERP system and on the server)
- Process and manage incoming orders (telephone, web and sales team)
- Maintenance and development of customer satisfaction. (order tracking, customer satisfaction calls)
- Receive, understand and process customer complaints and claims.
- Follow-up on pending orders. (spare parts, backorders, etc.)
- Attend training and maintain product and market knowledge up to date
**THIS POSITION IS MADE FOR YOU IF YOU POSSESS THE FOLLOWING**:
- Certificate in professional (STC/A.E.P.) or college (A.E.C) studies, or diploma in college studies (DEC)
- Anglophone or perfectly bilingual (English/French, oral and written) is mandatory
- Knowledge of the Office Suite (Outlook, Excel, Word)
- Knowledge of ERP Software - Dynamics 365 Business Central (an asset)
- Excellent communicative and interpersonal skills (oral and written)
- Attention to detail and have strong organizational skills
- Ability to work under pressure
- Knowledge in the automotive, trucking and tire products and industries (an asset)
**Job Types**: Full-time, Permanent
**Salary**: $20.00-$23.50 per hour
**Benefits**:
- Casual dress
- Dental care
- Discounted or free food
- Flexible schedule
- Flextime
- Paid time off
- RRSP match
- Vision care
- Wellness program
- Work from home
Flexible Language Requirement:
- English not required
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Farnham, QC J2N 2X3: reliably commute or plan to relocate before starting work (preferred)
**Experience**:
- Customer service: 3 years (preferred)
**Language**:
- Anglais (preferred)
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